Alm Leak Detection LLC

The work went poorly due to the limited lifespan of the services, a total lack of accountability for the work performed, and horrendous, derogatory and insulting customer service. I would NOT recommend ALM Leak Detection, and specifically Jeff Maroney, to anyone due to the aforementioned reasons. Jeff Maroney from ALM Leak Detection was fairly responsive and showed up to perform the pool liner leak repair services within 1-2 days of my initial call. On that call he specifically told me that he had never had a patch rip in his career. The initial repair went fine - he showed up early, patched the leak, did some additional (unrequested) services and talked me through what he did once he was done. He did tell me at that time that my liner would ultimately need to be replaced, which I acknowledged and knew was true. The issue was the limited life span of the work he performed, and the lack of accountability and customer service that ensued. The patch held only for a month. I called Jeff at ALM to come back to my house to fix it. He showed up the same day to do the work, which was appreciated. However, he did not fix the leak. Instead, he told my wife (I was out of town returning that night) that the leak was unfixable, and there was nothing more that he could do. When I found this out, I left Jeff a voicemail wanting to understand why the leak was now unfixable when one month ago he was more than willing to do the work. He called me back the next morning, yelling insults and denying accountability, then hung up on me without letting me speak to him or ask him any question. When I called back, he answered with "Why the h*** are you calling me again?", repeated that he wasn't responsible, again refused to let me ask any questions, then hung up on me again. My question to him and issue with entire service experience was this - if the leak was truly unfixable, then why did he attempt to fix it in the first place? He should have told me upfront that it was unfixable if it was truly unfixable. Instead, he told me it was fixable, fixed it, took the money then refused to back up his work when the fix didn't last. A very disappointing experience.