PRO LINE ROOFING & CHIMNEYS

They were really horrible. There were two six-inch vents, one for the water heater and one for the oil burner, which come up to the chimney. Then they are supposed to come together and go in to a seven-inch chute. They put the chute in and they repaired two bricks, using my bricks. They charged me $4800 which is outrageous but I had no clue. Then I had to get someone else in because the roofer noticed that the stainless steel chute didn't come all the way out. The invoice from this company says they had installed excess liner, there were top to bottom disconnections, also rebuilt 20 bricks high - which was only two bricks. This was a rip-off and they are totally inept. They were punctual, they responded to my initial enquiry. One of them made a totally inappropriate comment to me and I had to call the police. Craig was ok.

As far as I could tell at the time, the job was completed properly except that there was a large amount of debris (old roofing material, nails, etc) that was left in the gutters as well as the surrounding bushes around the house. There were also nails left scattered in the driveway...even though they brought a large dumpster there for the trash. The job was paid in full (the balance was charged to my credit card 10/12/12?the day before the work was completed) by the time I had realized that there was still debris remaining that needed to be removed. The roofing company was called to remove the debris and I was told that the contractor would come to remove the rest of the debris himself before the superstorm Sandy hit. I also asked him if he could write on my bill that it was paid in full. I waited around all day and he never showed up. That was the first missed appointment. I went onto my roof myself the weekend before Sandy and removed as much as I could. One more thing: the dumpster was left it in my driveway for at least a day longer than promised. When I called Pro-Line, (about 10 times,) they blamed the dumpster company and said they had called them several times and were told they would get to it. Right..no rush...it's not blocking their driveway. Quality job, lousy clean-up. Don't pay them the balance until you are sure it's ALL done...and you don't step on nails around your rosebushes. I let the whole thing go, thinking that I would never need to call this company again. UPDATED REVIEW as of 1/20/13: I now have a skylight leak that I just noticed after Christmas. I called Pro-Line to come back and take a look. They sent their "chimney guy" to look at the leak from the inside, but he did not go to the roof to see why the problem occurred. He told me that the "roofers" would come fix it by putting caulking around the area up on the roof. He said that if that did not work, then the skylight would have to be replaced because it may be failing. After a dozen phone calls and two more no-show appointments later, (I had to take off from work and wait around both days,) the same "chimney guy" came with someone else and supposedly caulked the area in question. Five days later, it rained, and the leak was back. I had absolutely had it, so I called someone else. That person told me that there was damage to the flashing around the skylight caused by the removal of the old roof, and the area would need to be fixed...by removing part of the flashing around the skylight and replacing it. Caulking would not repair the damage. I knew he was telling the truth because he actually took pictures and showed the damage to me. He said that there was nothing wrong with my skylight. Furthermore, he showed me that Pro-Line had NOT caulked the area as they said they did. I had not realized until that day that the company was so negligent in its workmanship, even though their invoice indicates that all their work is warrantied. They had not responded to my requests for clean-up of the debris back in October, nor had they responded to my dozen calls for an appointment for a repair. To make matters worse, based on the pictures of my roof, it appears that they blatantly lied that they came and repaired something they had not!! Furthermore, as I had noted earlier, the charge for the balance owed had been made prior to the completion of the roofing job. So needless to say, I would not recommend these guys. They do not stand by their workmanship because they know they did a lousy job. They will not respond to your phone calls. Once they have your money, you are history.