PRESTIGE HEATING SERVICE INC

I have been plagued with on-going oil burner problems for many years. Two major Long Island heating service companies failed to resolve the problems. Ed and his skilled technicians were able to diagnose the issues and offer solutions that the other companies failed to see. I now understand why my burner continually failed and why the fuel lines were always clogged. I am extremely satisfied with their scope of work, professionalism and their overall attention and care.

I called Ed the owner to look into the leaking relief valve. Over the phone he quoted me $125 labor charge plus cost of any parts used on the job. He came by to attend to the leaky boiler problem. He noticed that the relief valve was new, the water infeed valve to the boiler was new, the expansion tank was also new. He immediately therefore, concluded that it must be an internal part in the boiler (coil) that would need renewing. He quoted me $7,500 for this aspect. This boiler is only 4 years old and I had paid no more than $4,000 for a brand new boiler inclusive of installation to four heating zones to a professional plumbing Company in Nassau County, NY. So I asked him how much would it cost me to renew the boiler instead? He quoted me around $10,000 plus. At this juncture, I realized that this guy was trying to rip me off as he was demanding an answer from me to whether or not to proceed with the job. I informed him that I would need to think about it as the two quoted options seemed outrageously high. So I suggested to him to put a stop in the meantime to prevent water flowing into the boiler. This would give me some time to review the matter. For this he quoted me $575 + tax . I asked him how he arrived at that figure? He felt insulted and started lecturing me that he is a highly qualified plumber and that $700 to $1,000 for an hour job was nothing. I told him that he was entitled to $125 labor charge plus any parts used. The stop cap can be no more than$10. Even if paid $100 for this cap, it would not amount to $575. Seeing that he had an attitude problem, I simply paid him the $125 + tax for coming over and wasting our time.

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I believe I used PRESTIGE HEATING SERVICE INC in January. I spent almost $1000. I think they are very good. They are timely, they respond to your call pretty quickly and I think they are very upfront about what you need or don't need.

He fixed the problem and was really good. He was very thorough and made suggestions that I found to be helpful and I appreciated that. He even cut me a little break with the price. He was very quick to respond to me and fixed the problem quickly.

Overall Ed does a fantastic job. The work product is always top notch and the work is always done timely. Ed really has a fantastic attitude. He does a real nice job at explaining exactly what needs to be done and why it needs to be done. I would highly recommend Ed as he is a true professional.