Airteck Plumbing Heating & AC

Horribly. We ended up in court. I won two cases against him, He is currently hiding his assets to avoid paying. Don't hire him. It will be the biggest mistake in your life.

This guy only sees money in his eyes. He will try to sneak in extra minutes that he wasn't in your house. I've spend 8200$ for installing this crappy Baxi Luna Duo Tec boiler. The boiler broke 2 years after installation. The promised 7year equipment did not hold up. He charged me 580$ for the PCB board, which I overhead it for only 300$ over the phone. After a little research on the internet, similar boards only cost about 100-200$ maximum. He is unwilling to give me a legit receipt for the parts he order from the store. He is only willing to give me a receipt that he wrote up himself. The cost for the PCB board with parts and labor ended up costing 1000$. The boiler broke again 2 hours immediately after the fix. He came back for another hour, did nothing but refitting the flue terminal, bust out his combustion analyzer for an additional cost of 75$. He did not even take off the cover of the boiler to take a look. Took 225$ from me, for doing nothing, and with the boiler still broken. Now he doesn't even want to exercise the warranty on the new PCB board which I paid for. This is one disgusting guy that I haven't seen in a long while. 10K down the drain, and the boiler is still not working properly. Strong suggest stay away from this guy. The Baxi brand is s*** too. It breaks all the time, almost no plumbers want to work with them. His attitude is terrible too. He will always treat you and everybody else like an idiot.

Nick was great. He handled the problem professionally. He was courteous, informative and competent. We needed some follow up attention due to the unique configuration of our property and installation which he promptly provided. I asked about a service contract which he advised against. No need to pay him monthly for something we don't need. Simply call him when we need him....so I need to add honest to the list of attributes. I will definitely call him back.

unknown

I have to follow up on my earlier review and the companies deceitful response, especially following corrective work that had to be undertaken by another firm on the fouled up boiler installation and repair work done by Airteck. First the companies response to my poor review of him. Nick asks why I didn't write a bad review earlier and it's because we could not find another service company that could work on this unit and were thus beholden to him. That is indicated in my original review which includes how Nick used that fact to his advantage. He also lies about the gas smell and the reason he came back 3 times. First time he returned was to fix the problem he could not fix upon his initial visit because he was busy replacing parts that didn't need replacing. He only came back to find the gas smell once and couldn't find it because he forgot his leak detection equipment on the last job. Imagine my astonishment when he cold not find the leak he created, then told me he wouldn't charge me as long as I gave him a favorable review and that I was lucky he was doing me such a 'solid'! He also lies about my treatment of him. He's a Vietnam vet literally 3 times my size; do you think I would curse at him and be aggressive? I was quite clear on the fact that I would not play along with his extortion game and that he didn't like. No need to call National grid over the leak now as a new company fixed the problem along with numerous other installation errors made by Nick and Airteck. One problem fixed was the small air inlet I mentioned in my first review. This caused an internal part to deteriorate as a result. The boiler manufacturer says that part usually doesn't deteriorate unless the inlet is obstructed or too small. This cost a lot of money to rectify and should have been done correctly upon installation if Nick hadn't cut corners and listened to the manufacturer instead of boasting how he was such a master plumber. Nick claims he has to 'deal' with clients like me. I am a professional project manager dealing with a myriad of different commercial trades day in and day out. Nick is anything but professional. He is a good salesman, very intimidating and insistent on him being right and you being wrong. Do yourself a favor and steer clear of this company and Nick.

Nick was recommended to me by a friend who used him after hurricane Sandy. He was very happy with Nick's work and the equipment that was installed. I got a few bids and decided to use Nick to do my oil to gas conversion. Nick made sure the job was done right that I would not be without heat. He did as much as he could do to prepare the new boiler without removing the old one. On the morning before Thanksgiving Nick came to my house at 8am and stayed until 10pm that night to complete the job to make sure I would not be without heat. My next door neighbor converted to gas at the same time as me and he was without heat for 5 nights! Nick views his work as a piece of art and made sure to do a clean install that looked great and allowed me to use what was previously a boiler room as a storage room as well.

Everything started off well. Nick contacted us through a service I found online why researching the conversion from oil to gas. He was very nice on the phone and very nice in person. He came to give my wife and I a quote, was very detailed and very personable. On August 7, 2013, he sent us his proposal to have the work done. Understand at this point he is the 3rd person that has come after calling 20-25 plumbers. He is the ONLY one to give me a quote so far. His prices seemed reasonable and we signed his contract. On August 12, 2013, he comes and picks up the 1st payment ($5,000.00) says he will bring equipment by when he gets it and start the leg work (ex. Permits, National Grid, etc). Little did we know he was picking up the equipment and dropping it off that day, which is when the 2nd payment is due "upon delivery of equipment". So already he has $6,500.00 of $8,000.00 and he has not done anything yet. I have a contact in National Gird and our line is installed in less than 2-3 weeks. Between August 12, 2013 (1st and 2nd payment) and October 18, 2013 (finished job), there were times he said he was coming and didn't, times he came for a couple hours. This is a job that could have been done in 1, maybe 2 days. The equipment sat in my garage for at least a month. On the day of final installation, he said everything was completed. I was not home that day, but took Nick at his word. On April 23, 2014, Nick returned to remove the oil tank. He tried telling me that it was $700, when his contract said $600. He left me with the oil because I was giving it to my parents, but left ME with the sludge and took 2 big gas cans of MY oil. On May 22, 2014, he came to service the Baxi unit because National Grid had me turn off the unit because the exhaust coming out was "not safe" and there was CO in the house. It turns out his "helper" never put the plug in correctly, but still was acting up. On June 12, 2014, he returns to check unit again (acting up) and to reconnect our A/C, which should have worked in the first place. Nick "rewired" everything, charged us $375.00 and we recently found out that all he did was disconnect the heat and connect the A/C because we went to turn on the heat and it did not work. Our electrician reconnected our heat for the winter, but we now have to hire a HVAC to come in and rewire all that Nick "rewired" and make sure everything is up and running. Airteck is a pain to get in touch with. If you call and are lucky enough to have Nick answer great. If you get the voicemail, which specifically states to send him a text message and do, good luck getting a response. Twice we have had emergencies and twice have not heard from him so we are done. We're moving on to bigger and better things and he will no longer get our work and/or any recommendations from us, which is sad because we are a young couple who have a lot of friends buying houses and need work done.

unknown

I feel that I have to write this review because I wrote a previous glowing review of this provider, Airteck Plumbing owned by Nick Reisner. I would not want anyone to contract this company based on my previous review. I myself contracted him again based on my initial contact with him. Subsequently, the first job fell apart and the second job is a total disaster. Last year I contracted and paid for the installation of a wall hung Baxi Luna boiler unit to heat my home and hot water and a washer and dryer in my garage in my home in Nassau County. The unit never worked perfectly, but the contractor, Nick Riesner of Airteck Plumbing came back and adjusted it several times. The unit was working fine for hot water. This past winter was the first winter that the unit was to be used for heat and it did not work at all. Apparently it was not supposed to have been installed in an unheated location, so according to other plumbers who have looked at it since, it is broken beyond repair because water froze inside of it. I don't know about the washer and dryer because all the water in the house has been frozen also. The total amount paid on this job was about $10K. The contractor will not respond to my calls. I contracted for a second unit to be installed at a rental properly in Brooklyn when I thought that the first unit was working out. This time I have not even gotten to see if it will work or not. The building is in the landmark section of Brooklyn and Nick Riesner of Airteck the contractor put a hole in the side of the building with a pvc vent protruding. I went nuts when I saw it and told him he had to move it because Landmarks would never approve it and they would fine me if they saw it. Of course, the buildings department would not sign off on the installation of the unit without a sign off from Landmarks. I hired an architect got plans and got approval for venting on the other side of the building. Now Nick Riesner of Airteck Plumbing wants me to pay the remaining balance on the first contract, plus the cost for the re-routing. He will take no responsibility for his error. I think this is unfair and I have told him so in writing. He has not responded. So far, I have already paid him about $9K on this contract and he is demanding another $8K, at a minimum...his words. This is in addition to the architectural fees that came out of my pocket also. I cannot use my personal house because it has no heat or water. There may be damage to pipes, I won't know that until I get someone out there to turn back on the water. I have no working boiler at the rental property and the tenants have gone nuts. I installed a hot water heater and am hoping spring will come soon. I cannot install a boiler because the contractor has a file open already. I am trying to get another plumbing contractor to get in another boiler, but I am not even sure if this is what I should do but I feel I have no other choice. The tenants complain, rightly, day and night. I have started a lawsuit against him and am complaining to every agency I can think of to get him to respond to me. Run, don't walk from Nick Riesner and Airteck Plumbing Heating and Air in Massapequa, New York

nick, was understanding to my situation(to a certain extent) when i called him with an incidental problem he did not want to be bothered. on one occasion he did go above and beyond to insure that i got him a money order at my bank by personally picking me up.

After Hurricane Sandy I had a new boiler installed by another plumber who I thought did the job properly. My house never seemed to get hot enough to make the desired temp on the thermostat. Nothing crazy, usually around 70 degrees. I had Nick come over after a piece failed on the boiler that he fixed immediately and he told me how improperly installed the boiler was and there was no way it would operate properly with the current set up. I waited til I got some money together and had Nick and Amar (his assistant) come by to set up the boiler properly. The difference in quality is day and night with the install and quality of materials used. Whatever I set my thermostat to is not an issue now. Nick is straight forward, you can shop around, you may find cheaper but doubt you'll find better service.

He came right away as requested. Fair pricing and great service.

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Luckily there was nothing with my boiler and I was able to avoid a service charge by being helped over the phone.

It went very well. I lost my boiler and hot water heater in hurricane Sandy. Given this, I wanted to relocate the unit and install one in a small space above ground. Nick, the owner of Airteck, was very helpful in explaining the advantages of this typeunit. He provided me with information and directed me to sources of unbiased details so that I could make an informed decision on my own. He installed the unit just as he promised, on time and in a professional manner. Due to damage from the storm, some of my pipes were damaged. This interfered with the functioning of the unit after it was installed. Nick came out and diagnosed the problem. He corrected it for no cost even though the problem had nothing to do with his installation. I was also very impressed with his assistant Amar who made sure to follow up on details like scheduling, delivery and cleaning up. They left my place clean and the whole project was done with the least amount of disruption possible, which was one of the main advantages of using this company. They come in and get the job done quickly which is important when dealing with heat and hot water! Nick is clear in his communication. He delivers what he promises, in fact more, and does so at a fair price with a minimum of hassle. I have recommended his services to a neighbor and I am also having another similar installation by Airteck at a rental property that I own.

He fixed one unit that someone else could not get to work. He converted another unit and both projects went extemporary. I can't say too many good things about him. I have no complaints on anything that he did. I've never had someone so reliable. The price was more reasonable than others and he did quality work. He's always there when he says he is going to be.

the installation went off w/o a hitch and what a unit it is!

It took close to 5 full days, the first day his sawsall died so about 2 hrs were lost then and on the 2nd day he had a building inspector check his installation at a previous job(just as he will have to do when my job gets inspected) . Otherwise I felt he did a good amount of work every day. I have a friend who is a retired plumber who told me that any plumber who is proud of his work will take before and after pictures, He came with a binder full! He is well versed in installing these units (they are from Italy and slowly they are making their way in the USA.) I did research on them and I feel like I'm on the cutting edge of technology with this Unit. It is mounted on the wall and is very quiet. He showed me how it works. He was clean (every day the floor was swept and all his tools were neatly stored) Nick gave a written contract that spelled out all the work to be done. My final cost was more then the contract stated, but than was because the pipe from the main was not large enough,(the hot water would stop after 20 min) and I decided to buy a new dryer that I wanted next to the washer so both had to be moved and that meant moving pipes. I would not hesitate to reccomend him to anyone.

By May he had all open walls in a house that was being renovated which was a perfect time to put in the ducts. He ran the ducts and left them exposed in the walls and closets. Things started to get ugly. He disappeared on two occasions and I could not get a hold of him for a week and half. In July we gave him a deadline of when we were moving in. He guaranteed the job to be done. It was not done when he had promised. The AC was working but barely. Then water started to run from a release valve that was not hooked up. He fixed that and was supposed to come back Monday. They never showed. I called and was told he was waiting for a part. He will now not return my calls. I have gone through a lawyer trying to get him to respond. I still do not have heat or air conditioning. I do not even have the units for the natural gas heating system.