TATRA RENOVATION INC

Tatra replied promptly to my e-mailed inquiry, and because of scheduling issues, I had to take a day off from work to meet Paul. He was on time, very nice, and seemed quite professional. (I gave him a "D" for punctuality because of the time it took to get any response after our meeting.) He also pointed out some potential structural damage, making the reno even more of a priority. He said he'd get an estimate to me in a week or two. I felt good about the meeting. And... that was the last I heard from him. After three weeks, I sent him a friendly text, asking if he could give me an idea of when to expect my quote. I got no response. About a week after that, I emailed the company, saying that I'd reached out to Paul and hadn't heard anything back, but wanted to get an estimate so I could plan my renovation. Guess what? Nothing. I finally called the office and explained to the very nice woman who answered the phone that such unprofessionalism and rudeness is not okay. If my job is too rinky-**** for you (which I suspect is the problem, though it is a really big deal for me), or you're simply too busy, just say you can't take it on. Simply ignoring a potential customer is not good business. After all, you don't know how much I am willing and able to spend, or who I will discourage from using your services, or that I won't someday own a brownstone that needs a top-to-bottom do-over. And guess who won't get the job? (Almost two weeks after that phone call, I just got an e-mail from the nice woman I spoke to. She apologized for Paul's not getting back to me, then repeated what I'd told her they should say at a minimum: they're too busy to take on my job. In fact, she said, Paul is so busy with meetings with clients that he couldn't even return my phone call.)

They did a great job. They took out the stair case and installed a new set of stairs at a different location in the house. They also created two new rooms. Our home is a 19th century home. His work was high quality.

Our home is from the 19th century and needed rewiring threw out the entire home. They did a great job. The also ran new wiring in the new half of the home that was renovated.