Christal's Upholstery

Christal is an incredible business owner and craftsman. she reupholstered a crazy design for us, a 1970s chair with removable parts that looked slightly like a sleek baseball mit- she brought it back impeccable. also created a slip cover for a linen couch we have upstate. Wonderful person, with a very respectable business ethic. I highly recommend her to anyone.

I contacted Christal’s Upholstery about re-upholstery of 2 chairs. A badly damaged gold chair Mid-century modern design. And a large Brown leather chair. Christal arrived at my home to pick up the chairs and at that time gave me an estimate based on re-upholstery of two chairs. I provided the material. She required a deposit of half the total. I gave her what she wanted. We discussed my expectations for the chairs, which included photographs. She took the chairs. I called her to request that the cushion filling be covered in muslin and to make sure that they had a “rise” in the center. Cristal said she didn’t know how to do that but could put me in touch with someone who could for an additional fee. I was unable to connect with Christal after numerous attempts by phone or email, until she was ready to deliver the chairs. She basically “blew me off” Upon delivery of the chairs I realized that my expectations for the chairs had not been met.

Great. A great job and done as promised

At first I thought Crystal was a professional but I was wrong. The work she did was substandard. The cushion of the couch sank into a flat surface after only a few months and had to be redone. The fabric was supposed to be stain free but it stains badly even perrier left a stain and stains seem to ooze up from the pad it's self and the fabric wrinkled and left marks. Crystal assured me that she would replace everything and I would get a "brand new" cushion at no charge. I allowed her to take the cushion and she told me it would be back in 6 weeks, it took over two months. When it was returned to me it was the same cushion cover stained as badly as before. The arms of the couch it's self are puckering and it essentially needs to be redone. Crystal is incompetent and dishonest.

Perfect... so very obliging!

Excellent and have given her more work.... A pleasure!

Interactions while putting together the estimate were timely, thoughtful and thorough. Hope to have other projects that require upholstery in the, will definitely contact Christal if I do!

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Crystal was a delight from start to finish - We first spoke over the phone and she gave me a quote for both recovering and making slip covers. The slip covers were cheaper and I was nervous that they would look loose but they did not - a terrfic job! you would never know that they were slip covers on the wing back chairs. It took longer that we expected but only by a few days but I assume that is because it was for a job well done. I would highly recommend her. She takes the art of upholstery seriously and we intend to go back for some additional items once we can afford it. The price reflects two slip covers giving her my own fabric.

Christal was prompt, professional and very helpful. We spent a lot of time at her shop picking fabrics with her help and HUGE supply of samples. The free estimate was accurate, and she was upfront about not being able to price fixing the springs until she had the sofa apart.She took photos of all the before and after work. The sofa was picked up and delivered as promised. The end result was a beautiful piece [unrecognizable!].

I called Christal 's Upholstery and had an overall pleasurable experience. Made an appointment for the next day, got an estimate and she took the chair. Three weeks later I received a stunning piece. Very attentive to detail with prompt and courteous service! A++