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CABINET STORE INC

2.0(
2
)

Kitchen and Bath Remodeling, Cabinet Making, Countertops and Backsplashes,

... +1 more

About us

Every one of our product lines are factory direct, which means we can get your cabinetry and counter tops faster and for less than the big box stores. Our wide variety of products allows us to find exactly what you’re looking for. Here, there are no pushy sales people. We have a team of experienced designers that will assist you in finding and designing exactly what you’re looking for in your home or business.

Business highlights

27 years of trusted experience

Services we offer

We are a one stop shop for all your kitchen and bathroom needs

Services we don't offer

Custom kitchen design, installation and all phases of remodeling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Reviews

2.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.5
responsiveness
1.5
punctuality
2.0
Write a review
Showing 1-2 of 2 reviews
Carol G.
06/2014
1.0
home remodeling
  + -1 more
(except one we are still waiting for), left out shelving for one of our utility cabinets, charged us for slide out shelving that we never ordered or wanted, "forgot" to get us the drop down sponge holder on the sink cabinet, and did not give us enough filler pieces. David's first choice when we came to him with the initial problems, was to be rude. The owner of the business never contacted us to apologize, and they insisted on full payment. Had we gone to one of the big box stores, and encountered these problems, we would have been given a discount for our inconvenience, and never been treated in a rude and condescending manner. We are still working on the installation ourselves, and will arrange for the granite countertops on our own. We refused to give this place any more of our business.
Description of Work: RUN far away from this Kitchen Cabinet retailer. We began the process with them in February 2014 with high hopes of a new kitchen by mid May. Our thought process was to promote local businesses instead of the big box stores. The designer, David, made a lot of promises that were not kept. The design, we are finding out now, is mediocre at best, and several critical measurements are off by as much as 2 inches. The cabinets were never inspected by the retailer before they were delivered, and thus we have discovered many defects. On delivery day David expected US to help him unload the "rental" truck, and heft the cabinets into our house. He insisted on full payment that day, but over the weekend WE discovered not all the cabinets were delivered. HE insisted we move forward with installation, even though all the cabinets were not here to install, and admitted he wasn't aware that all the cabinets ordered were not present and accounted for. It took him 2 weeks to even do anything about getting the remaining cabinets, and still there were problems. He told us soft-close drawers were standard, but the drawers in the cabinets we have were not. He eventually replaced them all
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,400
Response from CABINET STORE INC
this a response to the review posted by [member name removed] about the Cabinet Store. I will address each point as it appears in the review. The first is the design. THEY told me what THEY wanted, I put it down on paper for them to review and they okayed the design. I would not have designed the kitchen that way but my job is to give what they want. As far as measurements being off by 2" , I can't comment on that because the homeowner is doing the install. The delivery; the homeowner wanted to be home for the delivery (husband) and said he would help with the delivery. I then received an e-mail saying that he couldn't be home that day due to obligations at work. I went with our delivery guy and we delivered the cabinets. Me, insisting that payment be made in full was the agreement that we had with the homeowner. The store gets half down to order and the other half when the cabinets are delivered. Ig you go to a big box store you have to pay in full up front for them to order your kitchen. We had 3 cabinets that were backordered due to manufacturing issues. I intended to begin the install on Monday (cabinets were delivered on Friday) but the homeowner insisted that we do nothing until all of the product was present. They then stopped payment on the check for the second half of the cabinetry and now they 90% of the product with having paid for only half. Big box would have had all of your money already. The issue with the soft close drawers was my fault. I never denied that. I got them the soft close drawers at no cost to them. If a shelf was missing in one of the utility cabinets, that is manufacturing in Michigan. I have no control over packing in Michigan when I live in New York. The slide out shelving that they were charged for happened because origonally I had two roll-outs in two different initally that they decide that they didn't want. I clicked one roll-out out of each cabinet when I should have clicked twice.I wasn't trying to get something for nothing. The homeowners were credited for the cost of the two roll-outs and they kept the roll-outs. The tilt-out for the sponges on the front of the sink was dicussed and I said that the hinges that are used for the tilt-outs don't last and they become sloppy after a short period of time. The not enough filler pieces, again I can't comment on because we didn't do the install. I missed a statement about that for 2 weeks I did nothing about the backordered items, absolutely not true. I was on the phone every day with our cabinet rep to try to find out the issues. It was a manufacturing issue that I had no controll over. It took 2 weeks for them to give a tentative delivery date. They missed that date and several others. I was never rude to anyone throughout this entire process. Perception is individual. Enough said. If they had gone to a big box store they would have already paid in full so there is no guarantee that they would have gotten a refund. As far as rude and condescending, I was never either one of those. I apologized many times for the problems that where under my control and ones that weren't. Not good enough I guess but then some people are never happy.......
madeline N.
10/2013
3.0
custom cabinets
  + -1 more
They did a good design job - making sure of many details but once we paid, they didn't respond to my concerns of damaged materials, they sent me doors that had glass added that were horrible, shelving was missing, needed extra doors, didn't indicate excessive costs before ordering.
Description of Work: kitchen cabinets. entirely new set of cabinets for very large kitchen. good design , decent quality, 15% higher than large retail store. They did a complex design of a two part kitchen with over 35 cabinets with space for two sinks, 2 refrigerators,huge island, hutch, many additions!
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$20,000

    Contact information

    1504 ROUTE 9W 3, Marlboro, NY 12542

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Kitchen and Bath Remodeling,
    Cabinet Making,
    Countertops and Backsplashes,
    Ceramic Tile

    FAQ

    CABINET STORE INC is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    Yes, CABINET STORE INC offers free project estimates.
    No, CABINET STORE INC does not offer eco-friendly accreditations.
    No, CABINET STORE INC does not offer a senior discount.
    No, CABINET STORE INC does not offer emergency services.
    Yes, CABINET STORE INC offers warranties.
    CABINET STORE INC offers the following services: We are a one stop shop for all your kitchen and bathroom needs
    Custom kitchen design, installation and all phases of remodeling

    Contact information

    1504 ROUTE 9W 3, Marlboro, NY 12542

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM