Get matched with top appliance repair pros in Marcellus, NY

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Just finished up a few projects with Doug. What started as 3 or 4 things to be done, ended up turning into a few more, and I was so impressed with his work. I am in the process of selling my house, so when more issues came up, he was great about working within my timeline. I found Doug to be EXTREMELY responsive, and so willing to address the additional needs as they came up. I found him to be so easy to work with, and very professional. He knows his stuff! Quality workmanship. I would highly recommend his service. I would give him a 10 out of 10!!!"

"I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one."

"April 10, 2023: Chris Canfield called me at 8:30 this morning to say he would be here between 10 AM and 12noon to repair our dishwasher. I was in the shower but got out and dressed by 9:50am. I went into the kitchen and saw there was a message on landline at about 10:05 from Cheryl who said that Chris was here at 9:40 but left because no one answered. I called her back and said he was not supposed to be here until 10 AM. Long story short she said she would try to reach him and ask if he could drive back to do the job. Never came. I asked her to let me know when he’s coming back I didn’t hear from her she did call me back. She said it would be sometime after one. I called again in the afternoon and she said she would reach out and that he would call with an ETA. At 2:45. I get a call from him that’s on the landline even though I gave them all my cell phone 1 million times. At 2:56 he calls me on landline and says if he’s going to be here it would be 4:30 but if not here by then, he won’t be coming today at all. We had a “discussion” HE was VERY rude‼️ He hung up on me‼️ He said if it were a refrigerator or stove, he would get here but a dishwasher?? To him, it’s like an icemaker … not important‼️‼️ I said it’s very important to me!! I told him we’re in the middle of a holiday. It’s almost 4 weeks without this dishwasher and that I have two bad hands, he didn’t care. I asked who is his manager. HE HUNG UP ON ME‼️ 1/3/2022: I called Countywide Appliance Repair and 8:57 a.m. And I spoke with CHERYL. She said that CARL is at the DENTIST (!) and he will call me when he gets in to let me know the timeframe of his arrival for our REFRIGERATOR repair. I reiterated to her the issues we’ve had in the past, what’s been going on … and to PLEASE make sure we get service today!! 12/21/21: after Brian & Owen pulled out refrigerator, I called Whirlpool/Kitchen Aid for service. We’re scheduled for January 3, 2022. But on waitlist for possible earlier date if they get a cancellation. (NOTE: See Whirlpool/Kitchen Aid for service call."