Please see the narrative I wrote above. This program will not allow me to cut and paste, and I can't re-type the whole narrative again. Thanks.
Description of Work: Oops: here's the story: service was new roof. I contacted the service when my roof began leaking water into my living room during a weather event. I was coordinating this from away since I was on leave from my Syracuse job doing another job 160 miles away and wasn't back to check on the house very often. A colleague was staying in the house. He was quick to respond and put a tarp on the roof and give me an estimate for a new roof. I was impressed. I have an arts and crafts bungalow with open eaves, so before I signed the contract, I drove out to Syracuse to meet with him at the house and show him the exposed original 1926 tongue & groove roofing boards under the exposed eaves. He assured me that he treated each roof as his own. I also signed for the higher (more expensive) plywood for sheathing should the roof require it instead of pressed chipboard. He put on the new roof in good time, and he also replaced all the sheathing. I asked him to make a really close inspection of all aspects of the roof before I paid him, and again, he assured me that he treated every roof like it was his own. The job was solid. I paid him $8900, includilng over $4000 for new sheathing. When I was next out in Syracuse, it was so immediately obvious that the roofer had used normal length roofing fasteners/nails, and the exposed roofing boards had 1" nail ends sticking out all over the exposed eaves. The nails had also done significant damage to some of the roofing boards, knocking out big pieces of them, and they cracked/splintered many others. Had this been noticed during the roofing job, the roofing boards could have been easily replaced, but now they were stuck between the joists and the new sheathing. Furthermore, the large holes in the roofing boards revealed that he had used the cheaper, lower quality chipped board sheathing instead of the more expensive plywood that I wanted and he charged me for. Over the next year, until fall 2010, we tried and tried to work something out with him. I called and left voice mail most of the time with no response. I wrote him with no response. I remained civil, but he became quite defensive with me. I finally turned the task over to my husband. He had better luck getting call-backs and engaging the roofer in how to address this issue. I'd paid $8900, I was cheated on the sheathing, the damaged historic tongue and groove roofing boards were damaged, and hundreds of nails were left sticking through the exposed eaves. I have many photos and I'm not exagerating. If I had a standard soffit, no one would have ever known that he used cheaper and lower quality sheathing boards, nor would the nails have mattered, but I made it a point to show him the situation, and he assured me that he'd done a thorough inspection job during and after the job. Finally, in fall 2010, after a year of us persistently reaching out to him, he agreed to reimburse me for the difference in price between the two kinds of sheathing, although it took us working with Lowe's and challenging him to go check out the price because he insisted that the two kinds were nearly the same in price and there was nearly $10 difference. The reimbursement amount he sent was only 2/3 of what it should have been according to the price difference and the number of sheets that he said he used and charged me for, but we weren't going to push it. He also agreed that he would have his workers pull back the shingles and remove the sheathing from over the eaves. We would bring in someone to replace the roofing boards, and he would reinstall the sheathing and shingles. He would coordinate with us to get the job done in the fall 2010. We never heard from him again. He never followed up to coordinate or make this right for even check in with us. Now, in May of 2011, 18 months after the roof was installed, we have lost all faith in his word and his work. We just hired someone ourselves to cover and paint the damaged boards, fill/patch the cracked/splintered roofing boards, and shear off the nails. This was an expensive roof, and because of the damaged roofing boards in the exposed eaves, especially over the wraparound porch, I will always be reminded of how much I paid in money, time, emotional turmoil, etc. to address what should have never happened. Throughout our conversations with the roofer, I never threatened him with a bad review. I did emphasize that I hadn't submitted a report to Angies List yet because I wanted to give him a chance to address the situation in the kind of professional way I was sure he would want to be known for, and that I was willing to say as much if he made this situation right. He didn't, and I have no choice now but to tell the truth. He should not be surpised by this report.