Ralph's Electric

Price competitive for product, and I paid $149 for delivery and installation of new dryer. One month later, the exhaust piping ripped - in a newly installed portion done on installation. I asked them to come fix and they refused.

I called Ralphs for advice on purchasing a gas steam dryer, and was provided with advice about different models and brands. They took the time to provide the information I needed, without trying to sell me just for the sake of the sale. In fact, unlike other retailers, they actually explained what was involved in installing a steam dryer, and made me realize that I didn't have the right water hook-up BEFORE they arrived so I wouldn't be misled. I didn't make a purchase decision on the first call. A week or two later, having had a frustrating experience trying to work with another retailer whose price was slightly lower, I called back and placed an order, requesting quick delivery. Ralphs committed to getting the dryer to me faster than any other local retailers could do it, offering a Saturday delivery (which was two days out). I was pleasantly surprised to get a call a day early, letting me know that they could move the delivery up a day earlier. Delivery and installation were fast and professional.

They came out to my house probably one or two days after I contacted them. Professional wise, definitely he was great and to be there so early in the morning, he is the person you want to work with. I would definitely like to get another quote from him in the future. He is highly personable. He seemed very ethical as well.

The sales experience was fine, nothing exceptional, we looked around but we wanted to purchase our appliances at a local, "Mom and Pop" store which was why we went with Ralph's. The issues were with the installation. While installing the fridge, the water line to the ice maker was not turned off. As they removed the old fridge water started pouring out onto the hard wood floors and no one did anything. I saw the water and asked if they had a bucket to catch the water and without responding to me an installer took my child's cup out of the sink, put it on the floor, put the hose in the cup and walked away. The water began to overflow out of the cup as I went to get a bucket and then had to mop up the water. We had to have GE service come out after installation due to the loud noise the fridge was making. GE Service said the installer should have secured the water valve wires because they were hitting the plastic fan which was what was making the noise. When installing the gas stove I asked the installer a question and his response was, "I don't do this very much." (After installation I smelled gas and called Ralph's. They sent someone to take a look and he said there was no issue. We continued to smell gas, called a plumber who immediately saw the leak and repaired it.) As they were finishing up I asked for the manuals for the appliances, one installer said they were in the appliances which they were not. I began to ask a question about the equipment and was cut off and was told they were running late and had to go. After they left I began to pick up all the garbage and materials they had left on my floor, counter and back porch. They had not put anything down to protect the hard wood floors and they had scratched the floor. I called Ralph's to report the scratch and was told by Andy that they would have to get the installer's side of the story. He also told me, "If they say they didn't do it, I'm not sure what we can do." They had to come back to install the hood a few days later (originally they tried to tell me I hadn't paid for hood installation and had to show them the receipt to prove it) because the first hood they installed was broken. I asked the only installer who was there from the first installation about the scratch and he walked away from me without saying anything and went into the truck. After Andy spoke with the installers, I called back to get an update- I was told they did not take responsibility and "If you want me to apologize I'll say I'm sorry but look, we've been here a long time". I told them that I had a few estimates under $100 to fix the four boards that were scratched, which would not repair it to its original condition but would be a temporary fix. When I asked to speak with the owner I was told by Andy that I couldn't and when I asked for the owner's name I was told he was not allowed to tell anybody who the owner is. I asked if he would speak to the owner and call me back about the floor repair and there was never any response even after repeated phone calls. We paid for the floor repair out of pocket.

Went to 3 other places and decided to purchase from hmi. Have used him before. He is reliable, straight forward and it is a nice place to work with. They are good about service. I was uncertain about the measurement for this refrigerator fitting in the spot where an old refrigerator had been. They insisted on sending someone up to measure so they would bear the responsibility. That made me feel a lot better and it fits! They didn?t charge me extra for this.