SCLAFANI ENERGY

Sclafani Energy, aka Burke Energy, aka Petro Energy, preys on senior citizens by sending them fraudulent bills, refusing to correct them when confronted, and then engaging in a campaign of harassment to collect their ill-gotten gains. DON'T USE THEM!

If I could give 0 stars I would. Ever since Burke got involved with Sclafani they have been absolute trash. Prices are outrageous. Customer service is terrible. They have called me EVERYTIME before delivery to confirm. II have used them for years. Two deliveries ago there was no call and then a $800 bill in my mailbox. I spoke with "customer service" and this girl had no idea what she was talking about. Every sentence was contradiction to the last thing she said. Then at the end she asks so I can take you off the may cancel list. Who says that?!! This delivery they actually called and I said no do not send anyone here and note in my file we are no longer using you for Oil. A truck delivers to my house with another $700+ plus bill. I called and the customer service and lack of care was just something I have never heard of before. I have been in customer service for 15 years, I'm embarrassed for them. I waited over 45 for a manager or supervisor to call me back, at which point I couldn't wait anymore so I called back. The girl who picked up the phone had me waiting over 10 minutes for a manager to get on the phone. He tried to offer me the "lowest price" for oil. I said I am not paying a single dollar for a delivery I did not request and specifically said no to. He tried to offer me the lowest price like that was a good solution. $0.00 is the only price I will take or come take your oil back. Go with someone else, there are so many other companies that offer the same services, oil and propane and truly care about there customers.

Sclafani Energy came through in our hour of need and had us up and running the day after we selected their proposal. We'd had a catastrophic boiler failure that had left us without heat or hot water for a week. Sclafani showed up the same day and had an estimate in our hands by late afternoon. We went through a bidding process with some competitors, which somehow took a week. We should have accepted Sclafani's proposal on day one, but we like to do our groundwork. Their team is friendly, super-competent and professional, from customer-service/sales to the technicians who performed the work. A footnote for the Corona Virus era - we needed some followup work and the team showed up immediately, gloved and following all the protocols. These guys are on the front line. Sclafani installed our original system 15 years ago, and we'll continue to use them as long as we're here. Living here in this house, that is.

I called several times to see when the oil was being delivered as I was out of oil and the lady who answered the phone was nasty. I had to cancel the delivery and get someone who was more reliable. Would never recommend this company to anyone.

They are excellent across the board. I would use them again.

I just called the company to find out some information and the person on the phone seemed bored and put on to give me information. She told me the price for oil and a service agreement in which she spent most of the time telling me what it did not cover. Thanked her and ended the call. Would never use a comapny based on that call.

I am very happy with them. I have used them for many years.

They are always prompt and efficient. Would highly recommend this company.

I had seen a puddle forming under my water heater, called my plumber but he was too busy. So decided to call my Sclafani, my oil supplier. Techs came in about an hour, identified the problem on the water heater. Actually was a valve on top of the water heater that was leaking, likely caused by two other parts that failed near the furnace. They spent about an hour and a half and completed the repair. No need to replace oil fired water heater which would have been a significant cost. Folks at Sclafani have always been pleasant and responsive.

I phoned them after a different oil company let me down. The Sclafani delivery man was polite and very helpful during a cold week. I am now a regular customer with Sclafani.

They’re reliable and they come when they say they will. They are always deliver on time and are highly responsive if any issues come up.

Due to the fact that we had a credit card on file they were able to charge us without obtaining our consent. When we questioned the charge the owner was nasty, rude and aggressive. We had had negative dealings with her in the past but kept them on due to their competitve price (not worth it in retrospect) - look on the internet for other reviews she has the reputation of being a bully and we saw many similar stories. Very unprofessional. Would not recommend them to anyone. Their customer service is non existent.

The repair man was very professional and informative.

Arrived promptly, worked without mess, task oriented, very approachable for discussion, etc

They called me as a reminder, scheduled appointment, called first, showed up on time and cleaned area when finished. They continue to impress me with their quality, customer service, pricing and going above and beyond attitude. I've tried a few other suppliers prior to settling on Sclafani and they do not dissappoint. Shop Putnam!

We've been long time customers of Scalfani and have never had a problem with oil deliveries or getting our burner serviced. We have a difficult, long, steep driveway but only once did a driver complain and he came at night when you can't see well. Now, there is a note on our account about our driveway and not to deliver in the dark. We got our burner serviced tis year and decided to purchase a service contract. The repair guy was thorough, explained everything, pointed some things out which we are thinking about (i.e. replacing the tanks in the spring and getting the chimney cleaned). Their customer service is great. They are pleasant and willing to work with you on scheduling. They call before arriving to give you an estimated time of arrival. Maybe there are other companies who are cheaper and also good but we won't use any other company.

It has been over a week and I never received an estimate. Do not appear to be reliable

They were great. Always delivered on time.

Technician struggled through the problem, but ended up fixing it and getting the boiler running.

We recently changed oil providers due to overpricing of oil for home heating. We received oil delivery lasy month at price quoted which was less than average for area. We also wanted oil burner to be inspected and placed under annual contract. As scheduled, two servicemen showed up, cleaned and inspected furnace and approved for contract. They also advised that I would need a chamber kit eventually but not right away. (I knew this from previous service provider but wanted to see if Sclafani identified it also.) They did not try to pressure me into doing it right away. Overall, great experience and highly recommended.

It was very difficult locating a heating oil or fuel oil dealer in Putnam County, NY especially with published prices and a decent Website. Angie's List did send me a list on request (thank you, Chasity) that I researched thoroughly and I decided on Sclafani Oil (http://sclafanioil.com/) in Mahopac, NY. They were the only local company that publishes their current oil price on-line and that was the price I paid. They were also 45 cents less per gallon than the average price according to NYSERDA, "New York Home Heating Oil Price Monitoring Program". My last company charged me 45 cents more than that average price. Their service contract is also $50 less than previous company and I scheduled them to inspect furnace next month. I will report on that experience separately.

I didn't know who was pulling my leg--my chimney service or Scalfani. They were both pointing fingers at each other, and I just wanted to get the problem fixed. I have since decided not to use them. They denied me a discount, even though they had come out recently to service the boiler.

THIS COMPANY WAS EASY TO REACH/SCHEDULE, HELPED IN CHOOSING BRANDS, NEAT FOR PLUMBERS, TOOK AWAY ALL OLD EQUIPMENT/PIPING, REPLACED EXTRA PIPE, (NO CHARGE), EXCELLENT JOB, HAVE USED FOR OTHER PLUMBING WORK.

I FIND SCALFANI PETROLEUM TO BE EFFICIENT AND ANSWER YOUR EMERGENCY CALLS QUICKLY. IF YOU HAVE A CONTRACT WITH THEM YOU ARE THE FIRST TO GET SERVICE. THE WORKERS ARE FRIENDLY AND USUALLY QUICK AND CLEAN.

GOOD COMPANY, KEEPS APPOINTMENTS, CLEANS AREA AFTER PROVIDING SERVICE. HAS PARTS IN TRUCK IN CASE OF A PROBLEM PIECE. EMPLOYEES ARE KNOWLEDGEABLE AND COURTEOUS.