Bell Mechanical, LLC

Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues.

do not use this company consumer be aware our work was supposed to be completed weeks ago. time after time they have been late, done the wrong things, have been sloppy, brought the wrong materials, do not communicate, clog up toilets and do not rectify things and are just awful to begin with. do not drink the kool aid by the "good" reviews and utilize these horribly incompetent people ***** ETA now they are calling us begging me to take down the review. That goes to show what kind of company they run. This is all 1000000000% integrity ridden and our horrific experience with them. Consumer beware

The service man was pleasant and informative. He did a great job!!!

Never responded to my quote request

Matt and Phillip arrived on time. They discussed how they were going to install unit. They covered all floors with covers so not to dirty house. They were diligent, polite and answered every question. Installed unit the same day. At the end of the job, they went over the manuals and showed us the use of the unit. Everything went smoothly and unit works great.

They came out and gave an estimate for a new boiler and we contracted with them for the replacement. The technicians seemed very knowledgeable and thorough. We had a few issues after the installation with air getting in the line and blocking the flow of hot water. However, Our installation came with a 1 year service contract and they returned to remedy the problem promptly and professionally. Bell stands behind their work. We would recommend Bell and will use them in the future.

Great experience from quote to installation. Dave Hopper provided a quote and showed sincerity and world class customer service from when I met him through the day of installation. Joe the installer was top notch during the entire installation process. Dave followed up the day after to ensure everything went ok. The entire process was a pleasure and I am and extremely satisfied customer.

Horrible. We hired them to design and install HVAC for a large project. The honeymoon stage of the sales went well and we trusted Keith Bell to guide us and make appropriate suggestions to support a 10,000 SF home with 8 zones. While everything seemed to be fine, it wasn't till we were living in the home did we learn what a disaster of a job they did. We were sold old, out of date units, the design was totally sub standard for the size of the home, we leaked freon constantly and spent every Summer for the first three years without AC. After numerous service calls to no avail, we finally hired another company and have replaced every air handler, condenser, thermostats, duct work, everything. There are so many really qualified, legitimate choices in Westchester. Bell is not one.

I was impressed and inclined to contract Bell. I was outvoted by the actual homeowner who felt it better to stick with the fuel supplier with whom she had a long standing relationship. Everything about Bell seemed Top Notch and my confidence in them is high.

The installation went very well. When a part arrived damaged, they discovered the issue and had a new one delivered within an hour. The installers were very conscientious and took precautions to avoid leaving a mess. There were two relatively minor issues that we became aware of after the installation and Bell came back promptly and fixed them without complaint. I don't have a good context for the price, but it seemed reasonable in the context of my neighbor's installation and my previous dealings with them on service had been good.

It's good. But it's always hard to get an appointment with them when you call them. Everything else is fine. I guess they are busy. You have to wait a long time until they are available. For instance, my son called for an appointment and they said they would call us back when you move in your house. The house was available for them to do the work but they didn't want to come. I thought that was a little crazy. I guess they are a little busy but it's just hard to get an appointment. I have a plan with them,

Initially (15 years ago) they were responsive and did good work for which we paid them promptly. Over the years they have gone down, first they wouldn't stand behind their work, they sold their maintenance operation to a shady outfit that tried to claim $1400 for a $200 job and then were totally unresponsive when we asked them to install a humidifier wasting 6 months of our time.

The 2 men that came barely spoke English. I explained the problem I was having. They were there for over an hour and did not fix the problem. They pointed to some "possible" problems. Honestly, they did not know what the problem was so how could they fix it. When it was clear to me that the issue was not resolved, I called another company which diagnosed the problem within 10 minutes and fixed it. I would not call Bell again for any heating or A/C services needed. I am very angry that I paid $129 for nothing.....live and learn. ************************************************************************************************************* The provider subsequently contacted me and apologized and will be issuing me a refund for the service call.

They did a pretty good job. It went pretty quickly. The follow up was good, I guess. There was nothing that they could have done better for that service.

They were very professional and did a great job.

We finished our basement last year. At that time we upgraded our existing furnace so that we can heat both main floor and basement. Another HVAC contractor (not Bell Heating) performed this task and added two zone dampers for the two floors. After this work was complete, the main floor was always overheated. Since the original heating contractor refused to fix this problem, I contacted Bell Heating. George from Bell Heating explained that the zone damper for the main floor is stuck at open position blowing hot air all the time. The original zone damper was in a very difficult to reach position above a corridor and there were gas and drainage pipes surrounding it. George and his supervisor worked very hard to cut ductwork to extract the old zone damper and patched the hole. They ordered a new one to replace it. When the new one arrived, they placed the new zone damper in a position which can be easily accessed. This work involved repeated visits from Bell because the damper was not a size that is readily available in market. Now everything is working fine and main floor heating is again controlled by the thermostat as it should be. I am very pleased with Bell heating for fixing this problem.

Still waiting on answer. It's obviously not important to them.

My 2.5 yo HVAC blower motor stopped working (installed by another vendor). Bell replaced the motor under warranty - we paid for labor. The new motor caused a new vibration in the blower. Omar was extremely helpful in diagnosing and fixing the new vibration.

We recently used Bell to replace our central air system in our home. From start to finish the job went smoothly. The initial consultation was done thoroughly and professionally, measuring each room of the house to determine what size units we needed, etc. The price quoted was fair and reasonable. Once we said yes a start date was put on the calendar, when the date came Bell was there as promised and the job was completed faster than initially thought. They were clean, left no mess anywhere, professional, knowledgable and nice. Bell did a great job and i would highly recommend them. I did not grade them on quality because we have not actually used the units yet but I'm sure the units will function perfectly next summer.

He promised an estimate no later than 3 days. It's now 9 days and I've not heard anything from this company. It is obvious to me that they are not interested in having my business.

Labor Day holiday and our a/c unit for the second floor isn't working. We called Bell and Roger was here w/I a half hour and the unit was working 25 mins later. We will definitely use them again. Thanks Bell

The sales guy met me at my house and reviewed the job. He only quoted the zoning in the main house. After several calls requesting the ductless system quote I gave up. Very unprofessional. Called the office and told the owner. He said that he would make sure that the sales guy calls me back... guess what happened! Nothing. Not worth hiring a company in this environment who doesn't bother to return calls on $8000 in sales. If they won't respond when there's an $8000 sale on the line, what happens when your heating system dies in the winter? I'd rather give my business to someone who will return a call.

They replaced our old system with a new one, it is working fine now. I would recommend them.

We called for an estimate and the owner got back to us immediately. We had 3 other estimates and all 3 providers had different opinions on what size air conditioning unit we needed and whether or not we should install a return in our large basement. The owner came out and explained why we needed what we needed and how we'd get the most energy efficiency from an air return. They were able to do the installation within a few days. On installation day 3 guys arrived to do the work. They were punctual at 8:30am and worked through the day. They were very nice and cleaned up after themselves. We had a greta experience with Bell from start to finish!

He was very nice, professional, and easy to work with. He was very knowledgeable. He was at the house for about 30 minutes assessing the job, and I got the estimate back in about 3 days and it was no problem at all.