My name is Hank Jaworowski and I am President of Precision Home Inspection of America. I am responding to the complaint registered by [member name removed] on Angie’s List for an inspection we completed for her in May 15th 2013 in Setauket. I first spoke to [member name removed] approximately one week before her inspection and scheduled her inspection. She unfortunately concluded that I would be one of the inspectors which I was not. She refers in her complaint that I (Hank) was at the inspection, again I was not at the inspection. [member name removed] sent me an email (May 18th) after the inspection was completed telling me she assumed I would be there and why was I not there? Here is a copy of the email I received: “Hi Hank, Actually, I'm really disappointed. I hired Precision because of *you*-- everywhere on your website, every testimonial is about Hank and Lee, Hank and Lee. I took the time to read about your qualifications. I spoke with you on the phone. Then when I got there, Lee was there with a woman who is not even mentioned on your website, who is apparently a newly licensed contractor. I know nothing about her and wouldn't have trusted her to inspect my new home if I'd been told. She acted more as an apprentice, though, writing things down for Lee. The inspection was done in under 2 hours, which would have been fine if it had been the two of you and you'd split up to check different things, but that's not how it was. I said to Lee that I wasn't feeling good about the fact that Isobel was newly licensed, and he said, "Why?" I said, "I want to hear that she has 10 years' experience." He said, "Well, you're not getting that with me, either!" That was supposed to make me feel better? I left very unsure about what to think and believe, given these vague explanations about a possible major problem... never did he break out a tape measure, ladder, or even a level until I mentioned it... and even things like the termite inspection-- Lee ended up advising me to get the house checked for termites every year, and then said, "I get mine inspected every year and it costs me about $100." Wait... the guy who's inspecting my house for termites needs to hire a termite inspector?! In short, I felt like I got a "bait and switch," and was very disappointed that you didn't tell me you wouldn't be there.” My response on the same day (May 18th) was: “[member name removed] we advertise that one of us either myself or my brother Lee would be one of the inspectors I talked to my brother about the item about his having his house inspected for termites every year, the reason why he said that was because he has a policy for termites and that is why they come every year. Isabel is a former student of mine who was at the top of the class and that is why she was hired. If you were under the impression I would be there I apologize for that. If you would like I would be more than happy to come by the house and inspect it myself. Let me know, thanks Hank J” As you can see from my email response I offered to come back myself, even though my brother Lee was one of the inspectors. I received no response from this email as [member name removed] states in her correspondence that she was reluctant to have another inspection done. My brother Lee is the other owner of the company and he is has been a licensed engineer for almost 40 years. He also has a home inspector’s license which he obtained aprox 6 years ago. [member name removed] points out that she wanted the inspectors to have 10 years experience at the time of the inspection and she says my brother responded, “Well you’re not getting that with me either”, which is true, he has only been a licensed inspector for aprox 6 years. Lee went through the home inspection class and testing even though he wasn’t required to in order to inspect properties in NY State because he was already a licensed engineer. If [member name removed] wanted inspectors with 10 years experience she either should have asked me or gone through the website. All our inspector bios are on the website at http://www.longislandhomeinspection.org/two-inspectors-inspecting-LongIsland.html. My brother suggested to [member name removed] that she have a termite warranty and inspection every year similar to his own house for 2 reasons: 1) Normally if you have this type of warranty they will treat any issues that they may find as part of the service (which is the only reason my brother uses it) 2) The house we inspected for [member name removed] was slab on grade which termites can invade very easily without much evidence that they are there. This type of house needs a once a year inspection. [member name removed] suggests that the other inspector was not qualified which is not the case at all. Isabel Sousa is a NY State licensed home inspector and was a student of mine in one of my home inspection classes. Her bio is also on our website at the address above. The issue with the garage roof is a mystery to us. On the report on page 11 under roof structure it says under observation: “Únable to evaluate. Based on owner’s roof repairs existing roof sheathing was 3/8 inch thick. Some garage roof sheathing is showing sagging, change sheathing, as required, when shingles need replacement”” No active leaks were evident at the time. I would like to comment on the items [member name removed] says we should have made her aware of. First I would like to show an excerpt of 2 emails we automatically send to all our clients prior to closing where we state the importance of a thorough final walk through inspection. “If you decide to buy this property we cannot impress on you enough to make sure you complete a final walk through prior to closing. Do not take anything for granted! Test all appliances, electrical outlets, heating/cooling, check windows and doors for operation, etc etc. Go into attic because there is always a possibility animals may now be making permanent residence. Remember when we did our inspection items may have been working or were in a certain condition that no longer are working or in the same condition, so be thorough. Take a copy of our report to your final walk through to compare what you find. If you would like we also offer this service to all our clients, normally the cost is roughly half of the original cost of the inspection.” We inspected the house on May 15th and we receive an email complaining about the items she listed in this complaint on Nov. 9th. A period of aprox.6 months has elapsed since we did our inspection. A thorough complete final walk through inspection should have been completed and obviously could not have been or some of the items [member name removed] complains about would have been detected. [member name removed] never contacted me or anyone else about a final walk through inspection. Items mentioned in complaint: 1) “No Heat” and “No hot water in shower”- we are not sure when she took possession of the house so we are not sure if the heating system had issues after she was in the house or the day she bought it? The system worked fine at our inspection. Since there was no hot water in shower and no heat we are probably talking about the same problem because the bathing hot water is heated through the boiler. ( there is no separate hot water heater). If a thorough walk through would have been done this could have easily been determined that there was no heat. The house normally has to be delivered to the new owner with all mechanical systems working unless otherwise stated. We did state that the pressure relief valve was leaking and that a heating technician should check the unit (Pg 19 of report) 2) “The kitchen was filled with mold. The insides and backs of the cabinets and the sheetrock behind them were covered with mold” – Our inspection, as defined by NY State is a visual inspection, we cannot see behind anchored cabinets or walls behind cabinets. On page 2 of our report we explain that we do not assess mold conditions in a standard home inspection.: “MOLD AND MICROBIAL ELEMENTS / EXCLUSIONS” “The purpose and scope of a standard home inspection does not include the detection, identification or assessment of fungi and other biological contaminants, such as molds, mildew, wood-destroying fungi (decay), bacteria, viruses, pollens, animal dander, pet or vermin excretions, dust mites and other insects. These elements contain/carry microbial particles that can be allergenic, infectious or toxic to humans, especially individuals with asthma and other respiratory conditions or sensitivity to chemical or biological contaminants. Wood-destroying fungi, some molds, and other contaminants can also cause property damage. One particular biological contamination concern is mold. Molds are present everywhere. Any type of water leakage, moisture condition or moisture-related damage that exists over a period of time can lead to the growth of potentially harmful mold(s). The longer the condition(s) exists, the greater the probability of mold growth. There are many different types of molds; most molds do not create a health hazard, but others are toxic. Indoor mold represents the greatest concern as it can affect air quality and the health of individuals exposed to it. Mold can be found in almost all homes. Factors such as the type of construction materials and methods, occupant lifestyles, and the amount of attention given to house maintenance also contribute to the potential for molds. Indoor mold contamination begins when spores produced by mold spread by air movement or other means to an area conducive to mold growth. Mold spores can be found in the air, carpeting, insulation, walls and ceilings of all buildings. But mold spores only develop into an active mold growth when exposed to moisture.” 3) ”A cricket infestation” – crickets normally come in a house when it gets cold. There were no crickets in the house at the time of the inspection. We do not inspect for crickets but if we were to see them we would as a courtesy show them to [member name removed] who was at the inspection. 4) “The boiler chimney is deteriorated and missing a liner” – if we were required to inspect the inside of the boiler chimney we would have to dismantle it which NY State does not allow us to do. The outside of the metal boiler flue at the time of the inspection did not have any visible corrosion. 5) “An electrical problem on the first floor means I get constant power surges that often knock out my internet and phone…..” – we could never determine that since NY State doesn’t allow us to inspect phone or internet lines nor are we allowed to determine electrical circuit loads as determined by NY State and also stated on Pg 20 of report: “No assessment can be made of electric loads…..” 6) “The washing machine was malfunctioning and full of mildew, to the point where it was smelling” – this is something that could easily have been detected either by sight or smell at a thorough final walk through inspection, there was no problem when the inspection was completed. 7) “Asbestos tile under the floating floor…..” – according to NY State we can only perform a visual inspection ………. we can not remove floors to see what is underneath them which most people would consider obvious It is apparent that [member name removed] has a skewed idea of what a home inspection entails. All licensed home inspectors follow The Standards of Practice for Home Inspectors set forth by NY State, a copy of which is posted on our website at http://www.longislandhomeinspection.org/Nachi-standards-practice.html. We would have been happy to have done a final walk through for her but she never contacted us. The items in question are CLEARLY items we are either not allowed to inspect or items that should have been inspected at the final walk through and determined to be a problem at that time. If the actual report given to [member name removed] is needed please advise and we would be happy to send it.