MAKO PLUMBING & HEATING INC

At first glance it was just a leak at the toilet but upon further inspection it turned out the lead pipe underneath the toilet was leaking. They were through in their approach to the problem. and it was fixed completely. I had other companies look at the problem and just work on the toilet and not check any other possibilities. I will use them again.

Foremost this is my second (and third) time using Mako. I want to identity them as a group of serious, hard working, personable master plumbers. I will never need look for a new group because Mako is professional, informative and direct when it comes communicating what needs to get done and how much it will cost. On that note, I see that Mako has a "B" rating for their price rating: my father had a saying which was something like "buy it right once, or buy it twice." Mako puts the time and effort in to make all of my experiences with them understand why they cost a little more than most: they're pro's, they do exceptional work, and they stand firmly by it. Might you find a cheaper quote? Possibly. But it wont be done to what I'm coining as "the Mako gold standard." 1) For job one, the install of the new thermostatic valve, re-plumb and various fixes: overall this has increased our water pressure throughout the home, as well as having what feels like an infinite supply of hot water. Absolutely amazing. Rick was my plumber for this job and he thoroughly explained the job and even invited me to view the project as it was on going. 2) For job two, the retro fit of two kick-space heaters: amazingly done job and outcome. I would not believe the new heaters hadn't been there the whole time (i.e., they left no signs the heaters were done after construction). Our large split which was inadequately heated, now warms with the rest of the house - which for a large opened space is amazing. The heaters themselves are small and quiet, and we have the ability to control how much heat they output which is a neat pseudo-zoning feature if ever we felt the need to reconfigure them. Ricky was also the lead master plumber on this job and, again, did an amazing job and explained fascinating hydrodynamic concepts and how he would use them to get heat to where we needed it most. Dawn, the fabulous woman behind the phone when you call, has and remains professional and delightful through every call. Mako is an A+ team and I would invite them all over for dinner, they're just awesome professional and people all round. If you need a group of plumbers to rely on to get your job done, and get it done right look no further.

It went well. I was given a 8 a.m. - 10 a.m. window and Jay showed up for the appointment a little past 8 a.m. As with my prior experiences with Mako plumbing, he was knowledgeable, professional, and willingly answered all my questions. There was an additional repair discussed and made that morning for which the add-on price seemed reasonable. Also, the ease with which the appointment was scheduled with the office was again seamless I have used Mako plumbing a number of times and each time I have been happy with the rendered services. I , have in the past both used a national franchise and a plumber also local to Lynbrook. Mako has proven to be, in my opinion, vastly superior to both. I would not hesitate, if needed, to use them again.

First let me begin by saying that Mako never did any work at my house or business. I see that there are reviews on here from people in the same boat, so I felt I should join the crew. The others reviews are all negative. Mine is not. If I ever need a plumber this is who I would call. I called them on Tuesday and they returned my call the next day. I wanted to have an automatic water feed put on my boiler so that I didn't have to do it manually any more. Normally, they would come to the house to look the job over and charge a fee for that service. But when I spoke to Ricky, he talked me out of getting the water feed, saying that it's really not the best thing for a boiler. Who, in this day and age, talks a person out of spending money. NO-ONE !! This is just good business. Hats off to you guys, take a bow !!!!...and thanks again !! :)

Jay & Ted quickly evaluated the problem and set to work, repaired the toilet quickly and efficiently.

It went great! The tub installed was 3 inches too big, and it was going to leave the toilet flushed with it, Rob took the time to drill a new hole for the toilet so he can move it over. He also helped me to finish putting together a vanity sink so he would know exactly where to run the water pipes to. I would definitely use them again.

Mako Plumbing was terrific throughout the project. Relationship started in February 2015 when they resolved frozen pipes for our mother, relationship continued because how they helped us. We were more than glad to give them our business. Highly recommend them.

Jay arrived early & diagnosed the problems very quickly. He gave me a good estimate & began the work promptly. He made sure I understood everything as he performed the work.

We have been using Mako since we first encountered a few plumbing issues after moving into our new home in May. Jay from Mako has been back to our house a half-dozen times since for minor issues as we grapple with poor water quality in Malverne and other new-homeowner issues. Mako is courteous, prompt, and above-aboard in all our their dealing with us, and we've developed a strong relationship with them, to the extent that we trust Jay in our home when we're not around (he lets himself out and locks up). It isn't just Jay, either -- the company has gone out of its way to assist us with our water issues. We recommend them without reservation.

Was on time, very professional. Answered all my questions with the replacement.

Wonderful. Ted is great. Very professional. Cleaned up as he went along and we are very happy with the work done.

Company picked up the phone and was able to book my appointment quickly. Workers were very clean, courteous, and did a great job. Very pleased. Would refer to friends.

Rick and Rob were wonderful. Educated us on the problem and addreeed all of our concerns. Rick is a walth of knowledge that will help s with maintaining our sewage system. Professional. We wer grateful that he would come out on short notice and complete the work.

Jay came only an hour after I called Maco and extended his day to do it. He was excellent and exceedingly friendly and neat. We are very pleased. Jay also showed us how to prevent a recurrence and fix it ourselves

Nothing, they claim to work in the "Nassau County" area but say on the phone they won't work in Great Neck. Please update search component to reflect this it is annoying.

Called Mako and requested them to send Jayson who had previously done work at my house. Jay showed up on time as usual, and removed my old toilet, then installed my new toilet which I supplied. He had given me a price back in May for the toilet installation and I also asked him to change the old outdoor water shut off valve with a new more modern one in it's place. As usual Jay was totally competent, professional and made no mess at all. I am very happy with the work as usual. I will be using Mako any time I have a plumbing problem. They do excellent work for a reasonable price.

It went very well. They were fast and efficient and very knowledgeable. They also left everything very clean.

It went well and that's why I gave a overall rating of a " B " .

Approximately 4:45 p.m. - 07/14/15 Me- Good afternoon, I am interested in moving my washer and dryer from the kitchen into the backroom. Accordingly, I will need to have the gas and water lines (the lines) moved. The washer and dryer or located on the first floor and the lines run underneath the house and are accessible by a crawl space. Could you please provide an estimate? Thanks, James. Approximately 9:15 a.m. - 07/15/15 MAKO PLUMBING & HEATING INC - Please feel free to contact us to discuss company procedures and to set up an appointment. We do not give any estimates until we see the work that needs to be done. Thank you. 516-285-9879. Approximately 9:45 a.m. - 07/15/15 Me - Took 16 hours to write that. I think I will go somewhere else. Thanks! Approximately 9:50 a.m. - 07/15/15 MAKO PLUMBING & HEATING INC - I'm sorry that we do not have customer service in the middle of the night to reply. We are open during normal business hours. We are here if you need us. Thank you. Approximately 9:55 a.m. - 07/15/15 Me - Oh, right, I forgot that 4:45 p.m. was in the middle of the night. Glad we had this conversation though. I will be sure to share your prompt, courteous and definitely non-condescending attitude with other people on this service!

No service provided because they did not respond to email or phone message.

Was a little on the expensive side, but work was done well.

I was pleasantly surprised when Jayson and his partner arrived on time. They were professional and courteous. They assessed the situation, told us what needed to be done and did it. They cleaned up after themselves and gave us estimates for any further work that would need to be done (especially if we decided to change the upstairs toilet). I appreciated that. I would definitely call them again if needed.

Simply put in a word I will say SUPERB. My initial need was to have Mako resolve a blocked sewage main. Jay had remediated a complex issue with a solution that saved me the need of replacing the main sewage pipe to city system. by the effective use of a camera probe and a debris clearing device which removed foliage and cleared the blockage. Jay's work was efficient, of superior quality and his workmanship. It was at that point that I was so impressed with his work that I enlisted his support for a large scale reconfiguration and re-design of my entire home heating system. Which for my home was a massive undertaking given the age of the home (Built in 1928) His team , with the guidance and experience and skill of Ricky Santoro (Master Plumber) , The oversight of owner operator Rich Jay, ( responsible for re-piping bathroom ) Adonis, Ted Leo working in support of Ricky and Jay combined a team effort to address all my plumbing needs within budget and keeping up with my aggressive schedule for completion of this project. They did so with a professionalism, expertise that was quite impressive. Punctual, Neat and conscientious to our needs. Meticulous, efficient, knowledgeable and curteous. They let me know what steps they were taking at every stage of the renovation. I always know what work was being performed and at the close of every day I had a written summary with all materials cost , projected costs line items etc...No work was done outside of my understanding and I was never at all uneasy with their capabilities. They worked under less than optimal conditions at times and never hesitated to go the extra mile. As I am a highly particular person and very exacting in my expectations and very demanding this team at Mako plumbing represent the highest quality of service and dedication to the art pf plumbing and costumer service. I will HIGHLY recommend this company to anyone who is looking for the very best in excellence,performance, and commitment to customer service. Any other choice for me would be settling for second best. Thank you Rich, Ricky, Jay, Leo, Ted and Adonis !!! Well done !! and thank you for all your efforts :-)

I called the company in the morning and was surprised to get an appointment only a couple of hours later. Jay showed up and I was immediately impressed with his professional demeanor. I explained what I needed done and also informed him that if all went well, I'd be having him back in a month to install a new toilet which is on order.I had a few questions and he was happy to take the time to answer them. He did a professional job, made no mess at all and i'm very happy with the work. And all for what I felt was a good price. I look forward to calling Mako next month when my new toilet is delivered and will ask to have Jay respond. He was a pleasure to deal with. This was another great find on Angie's List.

Mako plumber arrived within the expected timeframe and replaced the 3 bathtub handles and their associated parts. Once he was done, he showed me the parts he replaced and confirmed that the bathtub faucet drip has finally stopped. There has been no dripping for 2 months so I can safely say that the issue is indeed resolved. I highly recommend Mako for your plumbing repairs.