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Arrow Exterminating

Pest Control, Animal Removal

About us

Arrow Exterminating has been serving Long Islanders and New Yorkers for more than sixty years—since Bernard Stegman founded the company in 1947. Now under the management of his daughters; Jackie Grabin and Debby Tappan, Arrow is one of the largest pest control companies in the New York metropolitan area. There are several things that have always set Arrow apart: • We’ve always been willing to take on problems others won’t, and to do whatever it takes to help our clients. • We are always accessible. When Bernard Stegman founded the company, he gave clients his home phone number. We try to be just as accessible today, and always give free phone consultations. • We inspect every property carefully before deciding on treatment. We won’t just come in and spray chemicals indiscriminately. • We have a fulltime, board-certified entomologist on staff to help us understand the way insects behave, to make our treatments as effective as possible. • Our staff receives extensive training, and many have been with us for several decades. We know the quality of our staff determines the quality of our company, and we’re very proud of the team we have. Nassau County Consumer Affairs license: #HI84714.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

Termites, carpenter ants, bed bugs, birds, all ants, fleas, ground beetles, pill bugs, sow bugs, crickets, millipedes, cluster fly, carpenter bee, boxelder bug, earwigs, carpet beetle, wasps & bees, rodents including rats & mice, squirrels & raccoons, pantry pests, spiders, roaches, waterbugs. Weekly, bi monthly, monthly, every other month & seasonal.

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.7231 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
13%
3
3%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 101-125 of 231 reviews

Loretta E.
04/2012
5.0
pest control
  + -1 more
Arrow comes to my home monthly for termite control services. I have the Sentricon termite system and they check it and the area outside my home. They leave a written report each time they come out. I have an annual contract with them and have used them for over 2 years.
Description of Work: I use Arrow Exterminating for termite control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Wendy H.
04/2012
4.0
pest control
  + -1 more
I don't see the guys, and I don't see the termites. They don't bother me. I would recommend them because their service is good, and they don't bother me. I haven't had any problem with them in 5 years. They show up, and they are really professional.
Description of Work: We use Arrow Exterminating Company for pest control. They come to my house every 3 months. It's an on going service. They check all the termite traps to make sure there aren't any problems. They don't spray.

Rating CategoryRating out of 5
professionalism
4.0
punctuality
4.0

Yes, I recommend this pro

Brett S.
04/2012
3.0
pest control
  + -1 more
I didn't care for their service. They didn't keep their appointments and the people they sent had a tendency to not be thorough in their application of chemical and they also didn't produce the appropriate paperwork to confirm which chemicals were being used. I wouldn't recommend them to others. I will not continue to use them in the future.
Description of Work: I used them for bug and pest control. They did the interior and exterior spraying for us, the standard exterminator drill.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Response from Arrow Exterminating
We were dismayed to see this negative report, since every other report we have on Angie's List is very positive. Part of my job description (my sister and I own Arrow) is to make sure that if anyone has a problem with our service, we do our utmost to make sure they become a satisfied customer. I called this client to see if there was anything we could do to rectify any problems. He told me that he has not been a customer of ours for many years. He went on to say that he did not contact Angie's list to make a complaint about us, but they called him randomly to solicit a report. This was not targeting us in particular, but apparently is just something that Angie's List does. It's all very frustrating and upsetting to us since whatever we did that was unsatisfactory was many years ago. We would (under any other circumstances) do anything reasonable to make the client into happy customers, but because many years have passed, that is impossible. However, if you've read this report, please read as many others as you can and you'll see that, in general, our customers are extremely happy with our service. Thank you.

DIANE K.
04/2012
5.0
pest control
  + -1 more
I don't have any problems with them and think their pricing was fair.
Description of Work: I use Arrow Exterminating for pest control services and have them check our house on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Priscilla D.
04/2012
5.0
pest control
  + -1 more
I like that they stick to their schedule to control our ant problem.
Description of Work: I use Arrow Exterminating for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorothy W.
04/2012
5.0
pest control
  + -1 more
They have been coming every year for 30 years.
Description of Work: I use this company for termite control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

clint C.
03/2012
5.0
pest control
  + -1 more
I had a termite problem that they took care. They were punctual.
Description of Work: They come to do pest inspections on a quarterly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rowena L.
03/2012
4.0
pest control
  + -1 more
They come 4 times a year and have recently contacted us to tell us that they are planning to make a visit to our house soon. They will come out again if we have any problems outside of these quarterly vists as well.
Description of Work: They do preventative work around our house for pest control.They treat any specific problems that we might have with pests like carpenter ants.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roberta H.
03/2012
4.0
pest control
  + -1 more
They stood by their guarantee. They kept coming back until they got rid of all my ants. The price was well worth it. They are pet friendly.
Description of Work: They sprayed my house for pests.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Edna S.
03/2012
5.0
pest control
  + -1 more
They are always prompt. They keep track of when they need to come back so I don’t have to. If I’m not home they’ll do the outside and then come back and do the inside later. Their pricing is competitive too. I would definitely recommend them to others.
Description of Work: I have a service plan with them. They treat my home 4 times per year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Jim D.
03/2012
5.0
pest control
  + -1 more
I am very satisfied with them. They do a great a job and are professional. There is never a wait to get an appointment. The staff is all very friendly.
Description of Work: They come annually to treat my home for ants and termites. I've been using them for about 15 years. They schedule their appointments according to when the insects are active and come out periodically to monitor the traps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela Y.
03/2012
5.0
pest control
  + -1 more
I was very happy. They even provided a guarantee but they did such a great job I did not even have to take advantage of it.
Description of Work: I had them out for pest control. We had a huge nest of hornets/wasp outside our window. They put stuff in the walls to detract the bees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

joan M.
03/2012
5.0
pest control
  + -1 more
We have used them a couple of times and they are very professional. They are not shysters and they will tell you if you don't need something. I once thought I had bedbugs just because I went in to the city and stayed in a hotel, and they came and said that it was just lint on my bed.
Description of Work: We have used Arrow Exterminating Company for pest control. We have a service contract with them. They did the exterior the last time they were here but they have also taken care of the interior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54

joan M.
03/2012
5.0
pest control
  + -1 more
We have used them a couple of times and they are very professional. They are not shysters and they will tell you if you don't need something. I once thought I had bedbugs just because I went in to the city and stayed in a hotel, and they came and said that it was just lint on my bed.
Description of Work: We have used Arrow Exterminating Company for pest control. We have a service contract with them. They did the exterior the last time they were here but they have also taken care of the interior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54

Cynthia A.
02/2012
5.0
animal removal
  + -1 more
They did a nice job. They removed 9 raccoons from my house. The charge was $950. I got a discount from Angie's List. It actually came out to be $877 with the discount. That was very good. The person who came did explain everything. He was here every day to break the nest, take the raccoons away such that they did not suffer for anything like that. He did exactly what he said he was going to do. He was very nice, personable. No weird stuff. This was the first time I got the job done. The price is okay as I could afford it. He was so easy. I would grade him highly all the way. I would absolutely use him again.
Description of Work: I used the services of Arrow Exterminating for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$877

Robert C.
02/2012
5.0
pest control
  + -1 more
They were first called for mice control. Following upon successful completion of this problem, I signed up for bi-monthly monitoring of rodent and waterbug infestation. The results have been all I could have wished for.
Description of Work: Follow-up bi-monthly service for pest control. I have used this company for almost two years now and have been uniformly pleased with their service. The results have been excellent. Though pricey, they earn what they get. Among the good aspects to their service, they try and usually succeed to have the same person work at my home. This personal connection ensures that the right products are used in the right places. I give them high marks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Judith A.
12/2011
5.0
pest control
  + -1 more
Arrow sent a representative named Mike. He was very friendly and listened attentively to everything we had to say. He made a thorough examination of the damage that we had already found and searched other places as well. He showed us the damage that we hadn't noticed. Mike explained the whole system to us and made the decision easy. They came four days later to put in the termite traps and come back once a month to change the traps. Basically they lay traps and give the termites poison to bring back to the nest. That's the only way to get the poison to the nest. It does not harm humans or wildlife. Arrow was more expensive but we chose it because it has a good reputation with homeowners, mortgage companies and banks. With an investment like a house in jeopardy I didn't want to take chances.
Description of Work: Arrow is doing a long term treatment for termites using the Sentricon system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

STEPHANIE J.
12/2011
5.0
pest control
  + -1 more
They came back 3 or 4 times until the problem was solved. We were quite happy with them. I would highly recommend them.
Description of Work: We had bees in between the wall and garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Veronica W.
11/2011
5.0
pest control
  + -1 more
I have been using their services for about 10 years. They are very professional and provide good quality.
Description of Work: I use their pest control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristin H.
10/2011
5.0
pest control
  + -1 more
We were infested with small brown ants that had gotten so bad that the most fastidious housekeeper couldn't keep up with them.Ernie was our exterminator, he was right on time and took his time going through the whole house! Was very friendly and informative about how the problem got so bad and gave me tips on how to prevent further problems. Was very forthcoming with information about how long it would take to completely eradicate the ants. To tell the truth, I have seen only one since he left 4 days ago and it did not look too long for this world.The service was pricey, but WORTH IT!!!I would recommend ARROW and tell them to ask for Ernie! Great service, pleasantly surprised!
Description of Work: Eradicating small brown ant infestation which was mainly in dining room and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

ANNA M.
10/2011
5.0
pest control, animal removal
  + 0 more
They were excellent! They did a very good job. They were punctual, professional, and responsive. I did think the price was expensive, but I think they were probably reasonable to other companies. The quality of the work was great and I was pleased with them.
Description of Work: I hired them for pest control of squirrels in my attic.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$890

Michelle M.
08/2011
5.0
pest control
  + -1 more
They are very good. I use them on a quarterly basis for the termites and bi-monthly for the pest control services. Their service is effective. There is a yearly fee to be in the contract which is $400 and the bi-monthly fee is $66.
Description of Work: I use Arrow Exterminating for the pest and termite control services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$66

Stephen B.
08/2011
5.0
pest control
  + -1 more
After a lot of research I settled on Arrow Exterminators for a couple of resons,price of course,although they weren't the cheapest or the most expensive,it was on their immediate response to my MANY questions.If they could not give me an answer on the phone at that time they called back as soon as I hung up.They came on time and I cann't speak more highly of the tech.He helped me round up 2 of our cats.He explained the service to us thoughly and did a very professional job.After he left I called up Arrow and told them how pleased I was with their tech and service he did
Description of Work: Both my cats and house was infected with fleas.I called Arrow with many questions about flea control in my house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Ronald H.
07/2011
5.0
pest control
  + -1 more
So far they have been very good. They are coming in next week. I don't know how much we pay them because it is one of those things my husband takes care of. It is one of those things where it depends on what you get done. It depends if it is the basic of just anything else that needs to be done. They spray outside and inside for any other different treatments like termites, bugs and so on. They just come and they do what they have to do and that's it. So far it's been very clean and I have never had any problems with it. They have done what they were supposed to do. We have used them for a number of years and it is one of those things where they are pretty consistent. There are different people but they are pretty consistent. They are pretty comparable to each other in price and for what they do it is fine. It is not that they are higher or lower than anybody else or any better. My husband normally takes care of it and he is pretty satisfied with them. They come out on a certain day every month. They send postcards ahead of time and then we know they are coming and they do come. There is no time element for them they come whenever they can during the day. They are good and very professional.
Description of Work: I use the service of Arrow Exterminating for pest control and they were here last month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

colette H.
06/2011
4.0
pest control
  + -1 more
Originally, they put the traps for termites around my home, but never caught a termite. This spring, we had a termite infestation. They crawled into the crawl space and took care of the termite problem. I pay them annually, and they come out every month. Their prices are similar to other companies in the area. They’ve always showed up and the technicians are always friendly.
Description of Work: pest control

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Contact information

289 Broadway, Lynbrook, NY 11563

www.arrowexterminating.com

Service hours

Sunday:
6:30 AM - 2:00 PM
Monday:
6:30 AM - 5:00 PM
Tuesday:
6:30 AM - 5:00 PM
Wednesday:
6:30 AM - 5:00 PM
Thursday:
6:30 AM - 5:00 PM
Friday:
6:30 AM - 5:00 PM
Saturday:
6:30 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Animal Removal

FAQ

Arrow Exterminating is currently rated 4.7 overall out of 5.

Sunday: 6:30 AM - 2:00 PM

Monday: 6:30 AM - 5:00 PM

Tuesday: 6:30 AM - 5:00 PM

Wednesday: 6:30 AM - 5:00 PM

Thursday: 6:30 AM - 5:00 PM

Friday: 6:30 AM - 5:00 PM

Saturday: 6:30 AM - 2:00 PM

Arrow Exterminating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Arrow Exterminating offers free project estimates.
Yes, Arrow Exterminating offers eco-friendly accreditations.
No, Arrow Exterminating does not offer a senior discount.
Yes, Arrow Exterminating offers emergency services.
No, Arrow Exterminating does not offer warranties.
Arrow Exterminating offers the following services: Termites, carpenter ants, bed bugs, birds, all ants, fleas, ground beetles, pill bugs, sow bugs, crickets, millipedes, cluster fly, carpenter bee, boxelder bug, earwigs, carpet beetle, wasps & bees, rodents including rats & mice, squirrels & raccoons, pantry pests, spiders, roaches, waterbugs. Weekly, bi monthly, monthly, every other month & seasonal.

Contact information

289 Broadway, Lynbrook, NY 11563

www.arrowexterminating.com

Service hours

Sunday:
6:30 AM - 2:00 PM
Monday:
6:30 AM - 5:00 PM
Tuesday:
6:30 AM - 5:00 PM
Wednesday:
6:30 AM - 5:00 PM
Thursday:
6:30 AM - 5:00 PM
Friday:
6:30 AM - 5:00 PM
Saturday:
6:30 AM - 2:00 PM