M & M PLUMBING & HEATING

If you like overpriced plumbers then M&M is the company for you. Beware, there is a 2 hour minimum for any service call plus an outrageous $150 fee for any equipment they use. $600 + to snake a toilet. You will get a "RATE INFORMATION & ACCEPTANCE FORM" before the service call, don't sign it and find a different plumber. It's their way of getting you on the hook before they send the bill.

What a disaster! They fixed the leak fine, then the job went sideways. They reinstalled a toilet that had been removed years go, reattaching it to an existing stack. We supplied the toilet and a new flushometer. They declared the job complete. Once they left we discovered that the toilet did not flush with enough force to clear the bowl. I called them to come back to get it working properly. They returned and replaced a gasket. Once they left, water started shooting out all the joints in the flushometer. They came back again and installed a cap for the diaphragm. It STILL didn't work. In the mean time, they sent a bill for more than $2,800 including charges for the return visits to fix their bad work and $480 for materials. You could buy 2 brand new toilets and flushometers for $480! I emailed and called about both the need to get the toilet working and about the outrageous bill. They sent yet another plumber "at no charge" who concluded that the problem was that the toilet was old. It STILL doesn't flush adequately. As for the bill, they continued to send the original invoice for the full amount. I asked for a bill listing the hours worked and itemizing the materials and said that we would not pay for the return visits to fix work they declared complete after the first visit. They sent the same bill again. I calculated the hours they actually worked (at the outrageous rate of $250 per hour and time and a half after 4:30) and substantially more than the cost of the materials they supplied, itemized it all and sent it along with a check for that amount ($1,400). They cashed the check and then sent a bill for the full amount to a collection agency. We may very well end up going to court over this. In the mean time, we've contracted with a different plumber who will supply and install a whole new toilet for a quarter of what M & M charged.

I HAVE USED THIS COMPANY FOR THE PAST 10 YEARS. I FEEL THAT THE PRICE IS HIGH, BUT THE QUALITY OF WORK IS GOOD. THEY ARE DEPENDABLE & KNOWLEDGEABLE. THEY COME IN, GET RIGHT TO WORK, & ARE DONE WITHOUT WASTING ANY TIME.