CARPET TIME INC

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I can't say enough good things or speak highly enough about the excellent work performed by Carpet Time. My positive experience started right from the beginning when, three weeks before the installation, I went to Carpet Time in Long Island City and selected both the carpet and the padding. Carpet Time's manager, Eleanor Kazas, is extremely knowledgeable and, in a relatively short time, helped me to pick out what turned out to be the perfect carpet and, equally important, the perfect padding. I had dreaded the installation process because of the logistical nightmare I anticipated of having to move my heavy mahogany antique furniture out of my bedroom. However, as soon as the two installers moved the first large piece with consummate skill, my concerns were allayed. The men had the process of moving the furniture out of, and back into, the two rooms down to a science; there was not a wasted moment or a wasted ounce of energy---- and not a scratch or nick on my newly-painted walls. Their installation of the carpeting in both rooms was perfect, and they finished up their wonderful work with an excellent clean-up of the apartment upon completion. My overall experience with Carpet Time was, literally, perfect. In evaluating any service provider, the two bottom-line, acid-test questions are: 1 ) would I recommend this service provider to other people, and 2 ) would I use them again. The answer to both questions is, categorically and unequivocally, " YES. "

We were referred to Eleanor at Carpet Time through a trusted Astoria businessman, a guy who knows "everyone", and who never steers us wrong. He did it again! We met with Fernando in the store, chose our carpet. He encouraged us to take home the carpet samples to pick colors, and allowed us to keep them longer (to help pick wall paint colors) even after he came by to take measurements. The carpet we picked (Masland) was on the expensive side, but....we wanted nicer carpet; we didn't feel like it was overpriced. The guys who came to install the carpet were polite, professional, and fast. We then had a crisis, worrying that the carpet in one of the rooms did not match the newly-painted walls. Not at all Carpet Time's fault, but a concern, nonetheless. Eleanor was reassuring over the phone, and, when we said we wanted to change the carpet, Fernando came by with the samples that same day, and ultimately talked us out of spending thousands more to re-do the carpet (which we now love). A+ for customer service and quality of goods. Satisfied customers!