ATLANTIC MOVING COMPANY

This was our worst moving nightmare. We found them on the internet and their website claimed to BBB accredited. Silly us, we never double checked the information with BBB. Lesson learned. They are not only NOT BBB accredited but there are lots of complaints against them with BBB. We hired them for about a 100 mile move. "Matt" gave us an estimate by email once we gave them a detailed list of everything we wanted them to move. He was all sweet and courteous. Day before the move, he suddenly called and said he "forgot" to ask for the deposit which was $250. We still didn't find this unusual and so gave them our credit card number. Day of the move, three movers showed up. Only one spoke english. They took forever to load the truck and insisted on shrink wrapping everything. When they got to our apartment in Springfield, the first thing the "leader" did was take out his paperwork and "calculate" how much the move was going to be. He then presented us an amount 3 times the estimate. We were told that we either pay up or they are driving out with our stuff. He even told us that NJ has no laws to protect us and they do this all the time. We couldn't believe what was happening to us. We called Matt who refused to help and feigned ignorance all of a sudden. He then claimed we could just pay what they were asking and then we could call back on Monday and talk to Alex the owner who is a very "reasonable" person. We finally "settled" on a number that was more than double the original estimate. We paid by credit card. Over the next few months we tried to resolve this issue with A Atlantic through phone calls, emails and even snail mails. Through google search we later found many many similar complaints by other customers. Finally we felt we had no choice but to take them to small claims court. We did and we won judgment against them but were never able to get our money back. It's apparent these people have been through this many times before. They know how to work the system. So beware of this company. They frequently change the name of their company using combination of the words "Atlantic" and "Plus Moving" and are based in Passaic NJ and/or LIC.

An employee from the company came to the apt and gave me an estimate. The estimate was for (4) men at $99/hour for around 8-9 hours. I figured the move would run around $1500 once the tip was included, but that was not the case. The movers arrived and the foreman tried to tell me I had to pay with cash or check. That wasn't what I was told when I was given the estimate so I had to call the office to get that sorted out. When loading the stuff they notified me a bigger van was needed. I called my contact at the office and he didn't understand why a bigger truck wasn't sent and said that he would talk to his boss and call me back. I spoke to my contact several more times, but never got a return call from anyone. At this point half of my stuff is on the truck heading to NJ. I had to use the same movers for the next day b/c I had to be out of the apt. They came the 2nd day and finished the move, but this was much harder than it should have been b/c they sent the wrong size truck.