ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.
Business highlights
151 years of trusted experience
Emergency Services Offered
Services we offer
Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
They are good, very excellent. There was no cost for installation or repairs. Every time I call are very helpful and polite.
Description of Work: I already had an alarm system, they just connected it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34
Ana C.
05/2013
5.0
home security systems
+ -1 more
I called them up and they came out. They did in on the doors and ll the windows. They were very informative, friendly and they took their time in doing the right job. He was excellent and knew what he was doing. Evey thing was great.
Description of Work: I use ADT for security alarms installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
rosanne H.
12/2012
1.0
home security systems
+ -1 more
they kept adding things to the bill.
Description of Work: husband paid bill.....
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
james R.
05/2012
3.0
home security systems
+ -1 more
ADT is a hodgepodge of alarm companies acquire under the TYCO umbrella --- they are in for the monthly cash flow and don't seem to be security people.
Description of Work: I have used this company for many years and the quality of their service has gone slowly down hill. The hardware is good and pretty availlable from many sources, the installation price is a low ball that gets you into their monthly monitoring program that creeps up year over year as the quality of the staff slides down. I recently checked my alarm system from a remote site and the system indicated that there was a battery "failure". I called the monitoring center in the evening only to be told that I had to be home for them to check my system.... Huh? --- I asked to be moved to the next tech support level and was placed on "infinite hold." When I did return home I was told by the new tech hat I need a 12v battery . That was odd since the current battery was a 6.v dry charge battery. Oh, Oh ... let me check your system .. you are right it is 6v. In any event they could send me one for $50 + shipping and intalll it for me for $154.00 + the cost of the battery and a lost day at work.. [I bought on on Amazon -- for $23. ] All of which gets me to -- why didn't they call me about the failed battery ? They have all the charm of the DMV.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
$200
Ed P.
04/2012
5.0
home security systems
+ -1 more
I have been using ADT for years. I have never had any troubles or hassles. Everything works great. When I got the system, I feel like I got a fair price. You get what you pay for. They are so well connected.
Description of Work: We get our security system through ADT. I have everything that they provide.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
Yes, I recommend this pro
Francesca D.
12/2011
5.0
home security systems
+ -1 more
Everything has been fine. I have had no problems since I have started using them. They are very nice.
Description of Work: They are my alarm company. They have different plans for what you are looking for.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Caloncho B.
12/2011
5.0
home automation, home security systems
+ 0 more
Everything went OK. Charlie the sales representative was an expert at it. The technitian left eveything clean and working.
Description of Work: We got the top of the line package with satellite radio (cell) and cameras, manageable through the iPad from anywhere, even turn on lights, dimmers, appliances, manage thermostats (A/C and heater), etc. Good job. All works perfect.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Karen Z.
11/2011
5.0
home security systems
+ -1 more
It was excellent. They are state-of-the-art. They are excellent and I give them the highest ratings across the board.
Description of Work: We recently changed our alarm systems to ADT. We had them do a complete overhaul of our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Mary H.
10/2011
4.0
home security systems
+ -1 more
We had to have repeated service calls within the first week of the installation because they installed the window alarms incorrectly. It took them about a week to get it correct but it is now working fine. The actual workers were fine. We would recommend them. Their prices are about the same as the rest of them; they were fair. We have a contract with them so unfortunately we will continue to use them.
Description of Work: We used ADT to install an alarm system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$300
Gail B.
08/2011
3.0
home security systems
+ -1 more
We have had them for 20 years. We wanted to have a system where we can have the alarm system remotely in the bedroom so that we don’t have to go downstairs. They said that we had to sign the documents for $800 and I signed it and I later found out that I could get the same thing for a lot less. I told them that I was so angry that I should have taken an estimate from others before signing up for them and they said I was stuck with them for 3 years. I asked him why he would do something like that because I have been with them for 20 years and she showed me that it was mentioned on the back page. It wasn’t even on the front page. They told me that I would have to pay for the services whether I used it or not. I would had to give them 75% of the fee if I had to get rid of them and move to another service so I told them that it was a dubious way of getting money out and once this was up I was going to some other place. When it comes to workmanship they did a good job but when it comes to honesty they were not good. They were not up front with me. I was foolish and I don’t blame them for sticking me with a high price because the same thing is being offered by authorized dealers for nothing. I told them that and they said it was not the same quality. They charged me a lot and I swallowed that and I don’t blame them for that. They took me on a 3 year contract without me knowing about that and mentioning things in the back pages. They were not honest about that. They gave me a price and I took the price and the salesman fooled me about it. I held back their payment for almost a year as I didn’t want to pay and they threatened me with disconnection of services if I didn’t pay. The authorized dealers were giving it for free and they charged me $800. They told me that’s the way it is and that they have better equipment. They said another company also gives such offers. I have used them for 20 years and I didn’t think they would make me sign for another 3 years. I was so upset and frustrated. I tried to make it known to them more than once that it was not fair but that’s the way it is. I think the company who threatened me with disconnection is separate from those who installed it and they were eager to get paid. They called the headquarters and made them inform me that I would get disconnected. I am going to wait those three years and I would change my services to someone else. If something goes wrong they are supposed to come in and fix it. We pay extra for guarantee of work and the equipment.
Description of Work: I used the service of ADT Security a couple of years ago for alarms.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$800
Marguerite R.
02/2009
5.0
home security systems
+ -1 more
They show up on time and they are professional. If there is something not right they come back. They come when they say and some of them are very nice. I find them very understanding and they know what to do and how to do it.
Description of Work: They originally did the home security system and then they put an alarm system in the shed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
FRANCES W.
08/2008
4.0
home security systems
+ -1 more
I thought it was a bit pricey but I like the fact that they went though the house and told me the best place to put the sensors. They even went under the house in the crawl space. They were very knowledgeable.
Description of Work: They came out to the house and installed an alarm system.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
JOHN G.
08/2008
5.0
home security systems
+ -1 more
They did a really good job. They did not leave any mess. I have brand new windows and they were very careful not to make any marks on them. They came on time.
Description of Work: They came out and installed a brink alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,165
olga P.
09/2007
5.0
home security systems
+ -1 more
I really have no beef with ADT. They do a good job with taking care of us. We have had no problems that I am aware of, so that makes me feel good. I know my wife set off our alarm by accident one day and she said they called our house in a matter of minutes. Ideally, that's the kind of company you want to be using to service your alarm and stuff like that. As a result of that experience, I think we felt like we knew we were in good hands because they were so quick to call and stuff like that.
Description of Work: The alarm system in our home is monitored and maintained by ADT. We pay for the service on a monthly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34
CARLINE Y.
09/2007
5.0
home security systems
+ -1 more
I am satisfied with the job that Brinks does for me each and every month. They have a 24 hour customer service line and they will help you with any problems you might have with the system they installed.
Description of Work: Brinks monitors my alarm system in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
LORRAINE R.
09/2007
5.0
home security systems
+ -1 more
ADT has been very good to us so far. I can not really say I have anything to compare them to though. They are the only place we have really used and to be honest, I did not shop around too much. We are satisfied with what they do for us though, I would say.
Description of Work: ADT monitors the alarm system in our 2000 square foot home and we pay them monthly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
HARRY A.
09/2007
5.0
home security systems
+ -1 more
We feel very safe and secure knowing that ADT is monitoring our system. Their response time is very fast and we're impressed with that. Hopeful we'll never need to use them for a real emergency, but we like knowing that they are on the ball. We pay them monthly.
Description of Work: ADT monitors our home alarm system and they recently responded quickly to a false alarm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
LONG L.
09/2007
5.0
home security systems
+ -1 more
We do not use our alarm as much as we should, but we have never had a problem in the time we have been with Brinks. For this reason, I feel good about continuing to use them. They are a larger company, but it does not seem that way to us because they seem to give us one on one conversations and things like that.
Description of Work: We have a home alarm system that Brinks monitors. We pay them a monthly fee for the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
JOSEPH A.
07/2007
5.0
home security systems
+ -1 more
ADT is a quality company that has good skills with customers. They charge reasonable rates for the work they do. They also have a great reputation from what I understand. Many folks in my area use them. That is how I know they must be a very good company. Plus, they are a big name and that tells me they have been around for a long time.
Description of Work: ADT monitors the home alarm system in my 1500 square foot home on a monthly basis for my mother and I.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
MAUREEN C.
07/2007
5.0
home security systems
+ -1 more
I like Brinks. They are dependable. I have found them to be true to their word and rather responsive to my needs in general. This will keep me happy as a customer now and in the future.
Description of Work: Brink's provides my more than 2000 square foot home with monthly alarm monitoring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
BENJAMIN J.
07/2007
5.0
home security systems
+ -1 more
ADT does a great job for me. They respond right away if I need them to do anything at all. They are very responsive, highly knowledgeable and best yet, they are good in price. I will keep giving them my business because I am completely satisfied to date.
Description of Work: ADT monitors the alarm system in my 2000 - 2500 square foot home on a monthly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
05/2006
4.0
home security systems
+ -1 more
THEY A WELL KNOWN COMPANY WITH A GOOD REPUTATION. THEY ARE VERY PROMPT. THEY ARE VERY REASONABLE. THEY DO A PROFESSIONAL JOB SECURING OUR NEIGHBORHOOD. I WILL RECOMMEND THIS COMPANY.
Description of Work: I HIRED THIS COMPANY TO INSTALL A HOME SECURITY SYSTEM.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50
03/2006
4.0
home security systems
+ -1 more
THEY ARE AN EXTREMELY FAMOUS COMPANY, SO THEY MUST BE GOOD AT WHAT THEY DO. THEY ARE VERY RELIABLE AND PREDICTABLE. THEY RESPOND VERY QUICKLY WHENEVER THE ALARM IS SET OFF.
Description of Work: THEY INSTALLED THE ALARM AND CONSTANTLY MONITOR MY HOME.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$115
03/2006
3.0
home security systems
+ -1 more
THEY ARE AN AVERAGE COMPANY. I THOUGHT THAT THE EXPERIENCE WITH THEM WAS OKAY. THEY DO A REALLY GOOD JOB. WE HAVE HAD A FEW PROBLEMS. THEY DO COME WHEN WE CALL THEM, THOUGH.
Description of Work: THEY MAINTAIN OUR ALARMS, AND MAKE SURE EVERYTHING IS OKAY.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$150
03/2006
3.0
home security systems
+ -1 more
THEY DID A FAIR JOB. THEY ARE THE ONLY SERVICE LIKE THIS IN TOWN SO I AM STUCK WITH THEM. I HAVE HAD NO PROBLEMS WITH THIS COMPANY. I FEEL THE PRICE IS TOO HIGH FOR THE SERVICE THEY PROVIDE. THEY WON'T EVEN COME CHECK IT OUT TO SEE IF IT WORKS RIGHT.
Description of Work: THEY INSTALLED MY ALARM AND NOW THEY MONITOR IT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Doors,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services, Inc is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services, Inc does not offer free project estimates.
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
No, ADT Security Services, Inc does not offer warranties.
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions