Square Deal Moving

We had them move 25 items 2.5 miles down the road. Everything was taken apart prior to them coming and it some how took 6.5 hours to load and unload truck. The one worker took many smoke and phone breaks. He would move one item and then sit and hang out for 10-15 mins Between. I have everything on my ring camera for proof. I tried reaching out to the owners and have been ignored for 2 weeks

I did not hire Square Deal. I was trying to discuss the furniture that I had to move and the person who answered the phone kept interrupting me. He was the rudest, most arrogant individual I have ever dealt with over the phone. He was horrible.

As a whole, the move was handled incredibly unprofessionally, starting with the company's packer (who was to pack china cabinet) cancelling on me the week before to the arrival of only two men to start the job, an inexperienced crew, disregard for both homes (floors, walls, etc.), failure to properly wrap and protect furniture and rugs. Mover was contracted to load on one day and deliver the next. The loading day took more than 12 hours due to inefficient management, at the end of which I was pressured into signing off on the hours without opportunity to discuss with the owner. (For instance, I was asked to sign an 8:30 starting time even though it was 9:30 because of “travel time.” It does not take an hour to drive from Liverpool to Fayetteville.) Instead of delivering the entire load the next day, the company delivered one truck a day over three days (charging an overtime rate, when delivery occurred during normal business hours) and demanding payment each day in a clear attempt to extort higher payment for service, which forced us to incur additional expenses for hotel and dog sitting ($150) as well as loss of work. Meanwhile, the owner of the company would not answer calls. Delivery of main moving truck only happened after I was able to contact someone at the NYS Department of Transportation, who intervened on our behalf. Meanwhile, our furniture was badly mishandled and incurred substantial damage. We are also missing items, such as the shelves to our china cabinet and 12 place settings of china (which the mover packed, charging me for the time and supplies). My phone calls have gone unanswered. DO NOT HIRE. Moving is hard enough when it goes smoothly.

Biggest snowstorm of the year. Expected Jeff and Dayna call to cancel. They did not. Jeff was right on the money when he quoted the amount of time it would take to complete from start to finish. We had no choice to reschedule as it was an all or nothing. Either he and his crew helped us or my daughter and I with my 5 yr old granddaughter in tow would have moved piece by piece. Excellent customer service. I expected Jeff and his team to call it at 9:00 PM as most businesses would have but they did not. As exhausted as we all were they did not give up on us. My review is a little late but important. I was looking to write a review on my gutter guys who did a fantastic job and saw that my awesome mover earned a poor review. Guess you can't please everyone. Moving sucks period. If you're trying to cheap out on what the company offers maybe you should rent a truck and have your own people do your dirty work. Living with an antique hoarder who thought everything he owned was valuable, junk is junk. We understood that we would have to participate and understood that we needed help. We were willing to let the company do what they do best. Some people have trouble letting go of control and remembering that professionals might have a greater idea of the process. So, you get what you give. If you exude gratitude and patience you'll have a great experience. Don't go to Burger King with your own bun and cup for soda and expect a pleasant experience.

Worst experience of a lifetime. I spoke with Dana several times while price shopping and then to schedule move and confirm the day prior. She was very polite and helpful however each and every interaction with owner Jeff was less than desirable. He called ten minutes prior to when he was scheduled to arrive to ask if I was still planning on moving. He proceeded to debate and argue with me over inventory and how much help he would need as I had booked a two man crew and a 26' truck. I repeatedly explained that I had four men of my own that would be assisting in bringing furniture to the truck and only had furniture to move, no boxes. He also said he was "perplexed" as to why a scheduled time was given to me as they always operate within a three hour window for arrival. His wife Dana confirmed with me the two man crew, 26' truck and was the one who gave me the time they would arrive. Seems to be very little to zero communication between the two of them. When he finally arrived over two hours late by my standards he had a three man crew, a pick up truck and a trailer and pranced around my home and critiqued and criticized our preparedness. He then expected my help to still be the only ones shuttling furniture to the trailer even though he had three bodies I was paying. He could not tell me how much he was going to charge me so I said 'look, if you don't want this job you can just leave'. He jumped at the chance. I admit by this time my temper flared but as the customer I have that right. He left my home after being repeatedly told to do so but not before flipping me off from my front yard.

Great. They did it within the estimated time, in spite of having to move a big sectional couch with a hide-a-bed that had been left in back room of old house into the living room, probably because their movers could not figure out how to get it out of there. Jeff figured out how to move it without damaging or dismantling any doorways. Guys were respectful and professional. Very happy with their work.

The first time we had everything packed and they just had to load/unload. The second time, they assisted in packing. Both times they were very efficient, and thorough - much quicker and careful than the other company we had tried before. The workers were very friendly and considerate and tried their best to keep things clean even with the rain and leaves from autumn. We had packing materials, but they brought some of their own just in case and did a very good job. We will definitely hire them again if we need movers. Maybe because we had a good idea of what was actually being moved, but every time the owner had a good estimate of how many guys and hours were needed. I don't remember going over time once.

The move went well. Because my move was 'squeezed' into their schedule, the move didn't happen until late in the day. That was my fault, not their's. Once the movers did arrive, they were professional and very efficient. I would definitely use them again.

PROs: 1. Friendly staff (dispatcher + movers)! 2. Helpful movers (had good suggestions for how to tackle the move AND organize storage unit). 3. Careful movers As a business, many of our items were worth FAR more than typical household items. And, the items were awkward or difficult to move, yet the movers handled everything perfectly w/no damage to the items or our facility. 4. Movers provided extra labor (loading old pallets on moving truck) The movers worked HARD for 4.5 hours w/ no complaints. 5. Easy to pay! (we used a commercial AmEx to pay for service + tip) CONs: Two things that could use a bit of improvement. 1. Communication Initial replies were not always the most prompt & required follow-ups from me to get what I needed. Confirmation of my email communication would be helpful & alleviate most issues. It seemed like there was a comm disconnect between the dispatcher, movers, and myself. (did not seem like the movers knew when they were supposed to arrive) Would be helpful if movers had my phone # & I had theirs (i.e. when they did not show at expected arrival time, it was not the easiest to contact them) 2. Timeliness Dispatcher was aware of arrival time (verbally & email), yet movers arrived about 45 min later than expected. Movers were not apologetic about being late, so I'm not sure they knew they were supposed to arrive earlier. As a result, it pushed out the end time. Neither of these CONs were big show-stoppers, but (if improved) would help create a more professional image for the business. Given the overall positive experience, I would use them again AND highly recommend to others.

The move was a nightmare, which ultimately cost us more than double what we had planned on. To add further insult to injury, a lot of damage was done inside and outside of the home we sold. The buyers ended up taking back $2,000.00 to cover damage to the septic system. Jeff had assured us he would cover it, but that didn't happen. Do not use this mover!

Move was scheduled for 11 am the workers showed up exactly on time, all the furniture was carefully padded to make sure nothing breaks, quote was honored perfectly. About a month later we needed a TV to be delivered to our new house, called Jeff again and scheduled a delivery for the next day. The TV arrived on time and without any damage. Would definitely recommend and use them again.

Charged 140$/hour, which I agreed to. Wanted to move a small 1 bedroom apartment. Showed up late. Came with 3 guys. We were all packed and ready to go. I had moved the apartment previously myself in under 2 hours, but because of wrist surgery, I couldn't lift the heavy stuff myself. From the start, it was apparent the job was going to take way more than 2 hours, as I was told it would take 4 hours when they arrived. And by the way they were going about loading the truck , I could see why. Took their sweet time . It was so bad that I started to load the truck as well. When we got to the destination, 10 minutes away, my son and I helped unload the truck to get within the 2 hour time limit. Then, when the time came to pay the bill, I was informed that ther would be a 1 hour travel time charge of 140$. Not ever discussed when I was hiring them. So, not only did I move half the stuff myself, they whacked me with a hidden charge. Never again. Bad choice on my part. Today my wrist is killing me and I am out over 350$ fir a job my son and I did half of. Stay away

The guys are likeable enough, they packed things pretty well. They came with straps and wrapping materials. One problem, they don't have a truck so that's not included here in cost. The truck we got had a lift gate and no ramp, a lift gate is super slow, don't get a truck with only a lift gate. The first day was very unorganized with no leadership. The owner showed up once in awhile to check, he was mostly on the phone. The second day I had to tell them that it has to be finished by the end of the day. This was not my job I don't feel, we as a whole were fairly unhappy with them. (Happy to finally be moved) We've used other movers in the past, as a reference I'd say there's pretty big differences in movers. The guys we wanted could have done this in one day. They did end up doing some damage to newly refinished hardwood floors which we weren't happy about. They didn't offer anything for damages.

Everything went flawlessly, absolutely perfect.

I called like on a Monday and spoke with a very knowledgable young lady and asked if they could provide moving services at short notice as we had just received a closing date and would have to move out in 5 days. She said they would be able to accommodate us. I was one very happy person and after explaining the details of what had to be moved she gave us an option of pay by the hour or by weight, we went by the hour plus the cost of materials. My wife and I packed most things up prior to the move. There was a mix up on start time but after a call to Jeff he and his crew was there and ready to roll. The crew was young but I must say they were the best bunch of young men I've seen. Very disciplined to everything that Jeff (the owner) had to say. This was a whole house move 3 stories of furniture plus a full garage. It was non-stop except for time out for lunch which was not included in the charges. There were a couple of dents but nothing worth mentioning here. It took 2 trips (5 miles one way) a total of 13 hours. Jeff and his crew left about 12:15 am Jeff figured our cost based on 4 men not 5 due to the mix up on the start time which was pretty great thing to do. All I can say is this is one great moving company and the people who run it are wonderful. I highly recommend them.

This was the smoothest and easiest move ever! I contacted Square Deal Moving yesterday afternoon, and the table was moved this afternoon. Jeff was extremely responsive, and after we worked out the details and logistics in couple of brief phone conversations, Jeff moved the table himself, both in an effort to accommodate my schedule and to keep the cost low. Jeff did an excellent job dismantling the table and had it moved to his truck in a matter of minutes. I am now a huge fan of Square Deal Moving and would not hesitate a moment to hire them again.

It went great. Jeff was available on short notice to pick up the bed and lift. Before they could set up the bed in my house, they had to move the computer table to the garage, move the existing bed to the den. The hospital bed was a tight squeeze, but they figured out how to do it. Everything was set up and working. I would definitely use Square Deal Moving again.

I contacted Square Deal Moving on 4/28/15. I spoke with Dayna. I told her that my son and daughter-in-law were moving from Camillus to Fairmount at the end of April (did not have an exact date at that time). I told her that there were about 10 pieces of furniture, and several boxes and bags to be moved. Dayna advised me that the rate is $140.00/hr, and she thought that the move might be accomplished in about 3 hrs. She also advised me that there would be 3 movers for the job. She also stated that because my son is a Vetran, a military discount would be offered. When the moving date was confirmed, my son contacted Dayna with the date (4/28/15). He was then contacted by Square Deal Moving (Jeff). They discussed the items to be moved, and the expected arrival time on 4/28/15. The movers did arrive at the appointed time(10:00am) They brought a 16ft Penske Truck, which they felt would be adequate for the move. IT WAS NOT!. The furniture was wrapped and loaded correctly, but the truck was clearly not large enough for all the contents. So...., a second trip from Camillus to Fairmount was necessary. At the completion of the move, (6hrs) I was presented a bill for $840.00. Needless to say, I was shocked at the amount. I was charged for 2 roundtrip moves, and travel time as well. The military discount that was offered; I was charged for 2 movers, instead of 3! It should be noted, that both my son and I worked along side the movers, the entire day. Therefore, we had 5 movers, 2 of whom were not paid!! My husband contacted Square Deal moving the next day, and spoke to Dayna. He discussed the bill with her, and told her that we were very unhappy with the amount. She advised my husband that she would contact the movers and someone would get back to us within 24 hrs. On 4/30/15,Jeff, the supervisor of the move, contacted my husband and discussed the bill with him. He was unwilling to adjust the bill in any way. We will never use this company again, nor will we ever recommend them to anyone else!

Jeff and his men were very good workers. They showed great care while loading and unloading.I will call them again for all my moving needs.

They are excellent! I would definitely use them again.

Fit me in on short notice. Worked quickly which saved me money (charge hourly rate). Originally said there would be 2 people moving me but ended up bringing a 3rd to make it more efficient. Nothing was damaged or broken. Very friendly. Did a great job. I was very happy with them.

Gave me a quote from a local Watertown,NY craigslist add. I scheduled them to unload a moving container for me at $89/hour for 2 men.. They never showed up, never called to inform me. I had to constantly call to find out when they were planning on showing up. Then I get a call from an Auburn,NY number saying he is in Johnson City,NY at 4PM when they were supposed to be in Watertown,NY 3 hours earlier. Wanted to know if I still wanted them to come and I told them no since he was over 3 hours away. Very unorganized, unprofessional. Never told me they were not from Watertown,NY area.

Went well. They showed up. Moved everything they said they would. Got paid by time spent and # of workers and worked very quickly.

This is the second time using Square Deal. I am very impressed. Two strong and pleasant men showed up on time and helped me unload a truck I rented that was full of heavy furniture. If you have the truck, but need the muscle, this is your place to find it! They charge by the hour at a reasonable rate.

Terrific! I called on a Sunday afternoon and they arrived the next morning, on time! Two hours later, we were done moving some heavy furniture. They brought the hand truck, tape, blankets and the muscle I needed to move. I just provided the truck (which I drove). I would absolutely use these folks again.