HOME DEPOT

They arrived promptly and completed the initial task the same day, however, the job was not completed originally to our satisfaction. They had to be called back twice to correct problems. Months later, a piece of the siding just fell off and we had to pay another contractor to fix it.

The contractor who installed our window treatments did an excellent job. But shopping for supplies at this store is ridiculous. The three projects required 7 trips to the Clay store. In spite of poor service, we kept going back because it stocks everything we need. We've finally decided to never return, even if it means an extra hour of travel time. The poor service includes their phone service. They usually transfer you to three or four different departments, then put you on hold for 10 minutes before the phone goes dead (this happened all 3 times we called). The customer service people are no better in person. They have no knowledge of what's in stock or in what aisle to find it. They'll suddenly stop helping you to help another customer. What should have been 15 minutes of shopping turned into 45 minutes every time. Perhaps the company should spend a bit of money on employee training instead of giving their outgoing CEO a $200 million severance package.