Charles Heating and Air Conditioning

It was a very good service

Furnace maintenance

very well job done by brian patton

It went very well, all work was done on time and sys. is awesome :)

The GM came out in a timely manner, however we still have not received a quote. I have made numerous calls. I also received one call last week that explained the initial delay was due a change in promotions and that the quote would be available by Thursday of last week. I followed-up with two additional, and still no quote. We would like a Lennox AC unit, but we may end up with another brand.

The old tank hot water heater broke. Got three estimates. Charles Heating and Plumbing was the lowest estimate, but they were honest with the price and what was needed. Took 6 hours to do the work. Paid at the end.

The sales person was very knowledgeable, personable and informative. He gave us estimates on a few Lennox furnaces at different price points and efficiencies. The installation guys were on time and professional. They thoroughly discarded all debris from the old furnace, humidifier, and air conditioner. Clean, neat and dependable.

We moved in recently and need a furnace inspection. We called and set up an appointment in December because we were told there was a discount. The tech arrived promptly and seemed to know what he was doing. He answered many of my questions and even turned up the fan speed for me. I was very pleased with this experience and am considering getting a contract with the company.

Very punctual on estimate day and installation day. Installed new wiring etc. where needed, all included in original estimate. Spent time with familiarizing us with (new) programmable thermostat. Were finished in 4 hours.

I contracted with another authorized Lennox dealer for purchase and installation of the furnace and A/C unit.

Their prices were too high. They weren't able to fix the furnace; there is a crack in it. They were fast and they got here right away but they were just too pricey and they kept calling for the money. The service was good and they were punctual.

I will continue to use them in the future.

We have an annual contract with them to be silver members and so they come out and inspect and clean our heating and air twice a year. They are good.

They were prompt and they were okay.

They were good to work with. They cleaned up after themselves. The pricing was reasonable. They were professional. Everything is holding up very well.

First time servicing - as the new owner Did furnace service - found that the humidifier had never worked even though the previous service company had for years checked it off as working - the technician discovered that the water line tap had never punctured so it never could have worked and there was no sensor on the air duct to measure the humidity levels. The expense thermostat with the touch screen controls and multiple settings was not working and was overkill as the furnace was a simple one stage setup. Overall I am very pleased with Charles Heating. I almost hired the previous owners company who obviously had been ripping them off. Charles Heating was well qualified, knew what they were doing and did it right the first time. Highly recommend

I think they did okay as it is still running. I would recommend them to others. Price wise they are all the same. I will continue to use them in the future.

They were on time, professional, explained in detail what was going to happen.

They were really friendly and knowledgeable. They fixed the problem. They did not over charge. I will use them in the future.

My experience with them was good. I am not sure of the quality of their work though. I would use them again in the future if necessary.

Plumber was great, only one who ever realized that the previous installation was done incorrectly.

They are my regular heating and A/C guys. They have been doing it for years. They do fine with the checks. They had installed the furnace and air-conditioning for me. I have no complaints with them. They are good. I am on a contract with them. I spend $20.00 a month roughly so I think it is $200.00 plus a year. I just don't have any problems. They catch my problems before I have problems. Overall, they are excellent. I don't know about the price because I have not compared them to anybody, but I think they are okay. One time I did have a response time problem with them, but they resolved it.

He did a great job. He came out and diagnosed the problem, and came back the following Monday with a part. They have a flat rate system for payment. He seemed to be very knowledgeable. He took his time in diagnosing the problem. His pricing was pretty straightforward and fair. It included the price of the part plus taxes. It also came with a contract that they would service the furnace for the next year. I signed up a contract with them. The job went very well. I was pretty happy with Charles Heating and Plumbing.

We were appalled at being mislead and paid the bill under protest. We will never have this company on our property again. We would hope that other consumers could be saved this expensive mistake.

I guess it's good that we had the air ducts cleaned, but it was unnecessary. Overall, the work did not fix anything and we had to buy space heaters.