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Charles Heating and Air Conditioning

Heating and Air Conditioning, Plumbing, Asphalt Driveways,

About us

Charles Heating-Air Conditioning-Plumbing-Electrical is a residential home and commercial service company. We have operated as Charles Plumbing and Heating for more than 60 years with our home office located in Liverpool, New York. We provide service in a 25-mile radius of our home office including Syracuse and the surrounding metropolitan area. We're proud to have a company that was founded on honesty and quality service, and that culture still exists at Charles today. We strive to make every customer satisfied in every interaction we have with them. In fact, we're so committed to superior service that we offer a 100% satisfaction guarantee on all installation and repairs. We do all that we can to make raving fans out of our customers. We answer our phones 24 hours a day, seven days a week, and customers who need to schedule appointments can contact our company for a time that fits their schedule.

Business highlights

72 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning, Plumbing, Electrical, Bathroom & Kitchen remodeling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9324 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 324 reviews

Jim M.
03/2023
5.0
heating & air conditioning/hvac
  + -1 more
Fast forward 26 months from our excellent furnace installation, and Todd arrived to handle the ductwork upgrade I had spoken about to Jim a few weeks ago. More than two years after he was in our modest Cape for just a couple of hours, Todd immediately knew he had been here before. Pretty amazing. Todd proceeded to do a great job improving heat in the basement, and explained things about ductwork and airflow that I did not know. He was very professional, courteous and personable. But probably the coolest thing is that when I admired the new ductwork system he had connected to the furnace (which required some creativity in a tight space), he said he was proud of what he had done. To me, that says a great deal about someone's work ethic. Thank you, Todd!
Description of Work: Upgrade heating air flow in basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Chet B.
10/2022
5.0
air duct cleaning
  + -1 more
My service professional was Matt and he did an excellent job in explaining what was to be done and what eventually was done to clean my furnace ductwork. I would recommend Matt and Charles plumbing and heating to anyone and everyone.
Description of Work: Duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Vivian G.
10/2022
5.0
plumbing
  + -1 more
Brian was very knowledgeable, professional, and courteous. He explained what the problem was and fixed it. If I could give him 10 stars I would. Outstanding job, Brian! Thank you. I also want to give David a special thank you too.
Description of Work: Toilet seal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vivian G.
10/2022
5.0
heating & air conditioning/hvac
  + -1 more
John K did a Super Fantastic job! Thanks, John for all your hard work and professionalism. We're very satisfied!
Description of Work: Installed furnace and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,841

Vivian G.
10/2022
5.0
heating & air conditioning/hvac
  + -1 more
Great job! Henry was very professional and replaced the thermostat without a problem. Thank you.
Description of Work: New thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$242

Shaaron S.
09/2022
5.0
heating & air conditioning/hvac
  + -1 more
Went very quickly and very smoothly. Brian and Karl arrived promptly, were very polite, were fastidious about wearing shoe coverings while going in and out. The outdoor a/c installation was greatly improved. They did a total clean up before they left. We would hire them again in a minute.
Description of Work: Replace furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Thomas M.
08/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Had a few problems but the were very professional and fixed them .
Description of Work: Replace furnace and air condition. Moved heat register to other sign of room.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maureen M.
06/2022
5.0
heating & air conditioning/hvac
  + -1 more
Had a great experience as I always do with this company. My tech Amin was very pleasant, efficient and thorough. He arrived on time and made sure area was clean when he left.
Description of Work: Annual Service and check of AC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan K.
06/2022
5.0
heating & air conditioning/hvac
  + -1 more
technician did a good job checking air filter, condenser and cleaned condenser. He found no issues.
Description of Work: Annual Air conditioner checkup

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deborah B.
05/2022
5.0
heating & air conditioning/hvac
  + -1 more
The installers John and Dave were absolutely great! They problem solved, they were efficient and explained everything thoroughly (more than once if necessary lol). Hard workers, courteous. Highly recommend.
Description of Work: installation of new furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ed M.
05/2022
5.0
electrician, air duct cleaning
  + 0 more
Brian was on time and very pleasant. He explained the process to me and seemed to do a thorough job. Very happy with this service from Charles Heating & Air Conditioning - Highly recommend!
Description of Work: Duct cleaning

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Betty D.
03/2022
5.0
heating & air conditioning/hvac
  + -1 more
Karl installed the furnace on 1/12/22, (prompt, pleasant, quiet, efficient, clean work). Josh installed air conditioner on 3/14/22, (prompt, pleasant, quiet, efficient, clean work).
Description of Work: New Unit installation on both Furnace & A/C.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary Lou P.
01/2022
5.0
heating & air conditioning/hvac
  + -1 more
I would definitely recommend Charles Heating and air conditioning. On this cold January day, I woke up to a non working 50 yr old furnace. I called Charles and to start the process off was greeted with such a wonderful, cheerful voice on the other end of the phone. I was told that someone would be at my house in 15 min. Jim arrived and assessed the situation with such a professional and helping manner. He sent service technicians, Josh and Conner, to my house within an hr and I had a new furnace in 2 hrs. Everyone I dealt with was very knowledgeable , courteous , and kind. I am super satisfied with the work and price as well! I will definitely call on their services again.
Description of Work: New furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Art E.
01/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
very professional work performed. The duct cleaning was extremely thorough and we are very pleased with the outcome. Brian C did an outstanding job on the duct cleaning.
Description of Work: electrical work and duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Thomas G.
01/2022
5.0
heating & air conditioning/hvac
  + -1 more
Furnace was replaced first. The installer, Jim, was on time, completed the work perfectly. He even took the time to discuss the unit operation and when I might expect the remaining work the be completed. A great representative of the company.
Description of Work: Furnace and AC replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,841

Mildred F.
01/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
The Technicians, John and Brian from Charles Heating were very Knowledgeable and efficient. They had to install new pipes and other new connections, since this is a new High Efficient equipment. They worked steady, with out a break until the job was completed. The job was complete within 6 hours. I am very pleased with their work M Fox Chittenango, NY
Description of Work: Installation of Furnace and Air Conditioner This is a new Install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank S.
01/2022
5.0
heating & air conditioning/hvac
  + -1 more
Jeremy and Brian did an outstanding job removing the existing furnace, installing the new furnace with air conditioning, and explaining the operation of the new unit. We are super satisfied with their work.
Description of Work: New furnace and air conditioning unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric L.
01/2022
5.0
heating & air conditioning/hvac
  + -1 more
Our furnace died yesterday so I called Charles. By noon today we had a brand new furnace. Rik A., the installer, was great in every way!
Description of Work: New furnace

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Renee O.
01/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
I was extremely impressed by how fast and efficient Branden was. On time and friendly, he was able to figure out and fix the issue in a timely manner. I will definitely use Charles Heating and Air in the future and recommend them to my family and friends!
Description of Work: My gas furnace stopped working so therefore I needed a professional to diagnose the reason why.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail B.
12/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Service was excellent. Rapid service. Technician, Jason, was professional, knowledgeable, polite, personable. We were very comfortable having him in our home. We hope we have him every time.
Description of Work: Furnace cleaning, new inducer motor, new thermastat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$665

Lori R.
11/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Went great. Friendly guys. Explained what they were doing. Put up with my messy old furnace . I am very very happy with all that was done.
Description of Work: Remove old furnace and install new one

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Terry S.
10/2021
5.0
heating & air conditioning/hvac
  + -1 more
Technician, Jayson, was fantastic! On time, courteous, very pleasant, knowledgeable and patient.
Description of Work: Furnace gas valve replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard W.
10/2021
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Zack at Charles scheduled the appointment to replace my worn-out furnace humidifier very promptly. The crew - Jeremy, Rick, Brian Cooper - came on time. They were very courteous and did a very neat job. They wore masks as we requested. They gave me a brief, very helpful explanation of how the new humidifier works, how to change the media, how to change the bypass damper for summer A/C and so on. I like the Aprilaire humidifier that was provided. It is easier to open and replace the media than the previous Skuttle product. All in all very satisfied. Several years ago I had an emergency service to replace a failed water heater. My layout requires a power vent unit so it is a little special. Installer did a very good job on that as well, and the product has been good.
Description of Work: Replace worn-out furnace humidifier

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Gerald S.
10/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Dave and John were excellent. Arrived on time, always professional and friendly and helpful. I would hire again for any other job I had
Description of Work: Install a new furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin B.
10/2021
5.0
plumbing
  + -1 more
Replace leaky faucet. He did a great job he was right on time he was extremely professional and he was very pleasant and he came out on a Sunday night to fix this for us and it was really an emergency. And and the price was excellent considering it was a Sunday evening. Have his card and will bring him back every time
Description of Work: Replace leaky faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

914 Old Liverpool Rd, Liverpool, NY 13088

http://www.charlesheatingandair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Asphalt Driveways,
Electrical,
Water Heaters,
Air Duct Cleaning,
Kitchen and Bath Remodeling

FAQ

Charles Heating and Air Conditioning is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Charles Heating and Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Charles Heating and Air Conditioning offers free project estimates.
No, Charles Heating and Air Conditioning does not offer eco-friendly accreditations.
Yes, Charles Heating and Air Conditioning offers a 10% senior discount.
Yes, Charles Heating and Air Conditioning offers emergency services.
Yes, Charles Heating and Air Conditioning offers warranties.
Charles Heating and Air Conditioning offers the following services: Heating & Air Conditioning, Plumbing, Electrical, Bathroom & Kitchen remodeling

Contact information

914 Old Liverpool Rd, Liverpool, NY 13088

http://www.charlesheatingandair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day