Charles Heating and Air Conditioning

technician did a good job checking air filter, condenser and cleaned condenser. He found no issues.

The installers John and Dave were absolutely great! They problem solved, they were efficient and explained everything thoroughly (more than once if necessary lol). Hard workers, courteous. Highly recommend.

Brian was on time and very pleasant. He explained the process to me and seemed to do a thorough job. Very happy with this service from Charles Heating & Air Conditioning - Highly recommend!

Karl installed the furnace on 1/12/22, (prompt, pleasant, quiet, efficient, clean work). Josh installed air conditioner on 3/14/22, (prompt, pleasant, quiet, efficient, clean work).

I would definitely recommend Charles Heating and air conditioning. On this cold January day, I woke up to a non working 50 yr old furnace. I called Charles and to start the process off was greeted with such a wonderful, cheerful voice on the other end of the phone. I was told that someone would be at my house in 15 min. Jim arrived and assessed the situation with such a professional and helping manner. He sent service technicians, Josh and Conner, to my house within an hr and I had a new furnace in 2 hrs. Everyone I dealt with was very knowledgeable , courteous , and kind. I am super satisfied with the work and price as well! I will definitely call on their services again.

very professional work performed. The duct cleaning was extremely thorough and we are very pleased with the outcome. Brian C did an outstanding job on the duct cleaning.

Furnace was replaced first. The installer, Jim, was on time, completed the work perfectly. He even took the time to discuss the unit operation and when I might expect the remaining work the be completed. A great representative of the company.

The Technicians, John and Brian from Charles Heating were very Knowledgeable and efficient. They had to install new pipes and other new connections, since this is a new High Efficient equipment. They worked steady, with out a break until the job was completed. The job was complete within 6 hours. I am very pleased with their work M Fox Chittenango, NY

Jeremy and Brian did an outstanding job removing the existing furnace, installing the new furnace with air conditioning, and explaining the operation of the new unit. We are super satisfied with their work.

Our furnace died yesterday so I called Charles. By noon today we had a brand new furnace. Rik A., the installer, was great in every way!

I was extremely impressed by how fast and efficient Branden was. On time and friendly, he was able to figure out and fix the issue in a timely manner. I will definitely use Charles Heating and Air in the future and recommend them to my family and friends!

Service was excellent. Rapid service. Technician, Jason, was professional, knowledgeable, polite, personable. We were very comfortable having him in our home. We hope we have him every time.

Went great. Friendly guys. Explained what they were doing. Put up with my messy old furnace . I am very very happy with all that was done.

Technician, Jayson, was fantastic! On time, courteous, very pleasant, knowledgeable and patient.

Zack at Charles scheduled the appointment to replace my worn-out furnace humidifier very promptly. The crew - Jeremy, Rick, Brian Cooper - came on time. They were very courteous and did a very neat job. They wore masks as we requested. They gave me a brief, very helpful explanation of how the new humidifier works, how to change the media, how to change the bypass damper for summer A/C and so on. I like the Aprilaire humidifier that was provided. It is easier to open and replace the media than the previous Skuttle product. All in all very satisfied. Several years ago I had an emergency service to replace a failed water heater. My layout requires a power vent unit so it is a little special. Installer did a very good job on that as well, and the product has been good.

Dave and John were excellent. Arrived on time, always professional and friendly and helpful. I would hire again for any other job I had

Replace leaky faucet. He did a great job he was right on time he was extremely professional and he was very pleasant and he came out on a Sunday night to fix this for us and it was really an emergency. And and the price was excellent considering it was a Sunday evening. Have his card and will bring him back every time

Todd and Brian installed a new air conditioning system for my house. They were very professional and knowledgeable. The quality of their craftmanship was excellent and they were great representatives for Charles. I'll happily recommend Charles to friends and family.

I had John and Jeremy from Charles Heating replace my 20 year old furnace and central air system. They were professional, courteous, and efficient. New systems work great and they took the time to explain everything. Would definitely have Charles Heating perform additional work for me.

I had an appointment for a routine air conditioner check and maintenance and I was very impressed with the service I received. The technician from Charles was knowledgeable and very thorough in explaining how my air conditioning system worked. Being a first time homeowner, I felt like the technician really took the time to explain my system and asked if I had any questions throughout the service visit. The service visit lasted longer than I originally thought, but it was because of the incredible service the technician provided. The technician explained next steps for maintenance and/or replacement. I never felt as though Charles was trying to sell me something extra or something that was not necessary. I would definitely use Charles Heating and Air Conditioning again!

I SHOUD OF CLEANED AIR DUCTS YEARS AGO AIR FLOW IS GREAT. FOUND NO DIRT IN ANY ROOM.

AIR CONDITIONER WORKING WELL IN THIS HEAT WAY. KARL & JIM DID A GREAT CLEAN JOB.

Job went very well.John,Jim and Jeremy were on time ,and they all did their own thing on different parts of system ,very organized , very polite, had system running in no time ! Explained all parts of system..Highly recommend Charles Heating and Air and will be a return customer . Mark G

Jeremy and Steven installed a new air conditioning system along with a replacement furnace on my house in Syracuse. They did an outstanding job - the work was all professional and neat, and they had no issues working in my crowded basement or placing the condenser in a pretty inaccessible area outside. While I hope to not have to replace my furnace anytime again soon, I would definitely hire Charles again for HVAC, plumbing or electrical work!

Very well. The installers were Dave & John, and we couldn’t be more satisfied with the work they did over the course of the 3 days it took to get the job done. They arrived on time, were polite, answered all the questions we had, and their work was done in a neat and professional manner. I would definitely hire them again, and would recommend Charles HVAC Co.