Charles Heating and Air Conditioning

As someone who has had to use many contractors in recent years, I honestly can say most are good, but very few stand out. I think it’s important to let other people know about them, so they can succeed, and the poorer contractors get weeded out when they stop getting customers. My recent experience with Charles Heating & Air Conditioning, and their owners and staff, Zach Charles and installers Brian and Jim, was a well above average experience. Zach Charles presented all my options to me, when I was choosing a new heating and a new cooling systems. He answered all my questions, and gave me exact prices about what I was interested in. None of this “ it is around this price or it should cost about” nonsense. He gave me exact quotes. When I decided on using Charles Heating and Air Conditioning, their installers Brian and Jim showed up exactly on time. Some might think that is no big deal, but then maybe they have not dealt with as many contractors as I have. Brian and Jim worked continuously throughout the installation, from the time they arrived until the time they left. They asked me if I had any questions before they started, and they asked me if I had any questions before they left. When they were done, they cleaned up to the extent no one would be able to tell I had anything done on the house. They reviewed my new furnace’s and new air conditioner’s features with me, and talked me thru how to best take care of the new systems. They also helped me fill out the energy efficient rebate form, and took it to send out from their office when we were done. All in all, a very good experience from start to finish, which when working with contractors isn’t always the case.

Great, John and Jim knew what need to be done and how to do it. Job went smooth and looks great and works great. Left area clean and neat. Thank You !!

Very well. the installers Karl and John were professional and provided all of the information I needed

Brian and Jim couldn’t have been more professional. They worked in the house for a number of hours and you would never know they were here. I couldn’t believe how clean they left everything. We would hire Charles anytime!

Installers Todd and Dan R were very efficient in installing the AC unit. They were here for about 4 hours and were clean, courteous and professional. They answered all our questions for operating our new AC system. We can only praise Charles's Heating company as very professional and we would not hesitate to use them again for any other needs in the future.

John and Jim did a great job with our new furnace and AC installation. They were in and out in a very reasonable amount of time (about 5-6 hours), considering they relocated our AC unit, ran new wiring for electrical, and new cooling lines. They also hooked up our humidifier correctly, as the person who originally installed it did not. You couldn't even tell that they were there as they left nothing but the new units behind. Dan is a great salesman to work with as well. The whole process was a breeze! We've always trusted Charles Heating and Air with our homes, and we will continue to do so!

We were super satisfied with the service provided by Service Tech Mike M. He was very professional and knowledgeable.

Job was done very quickly, and everything was top notch!

Rich B. Our service tech was excellent. Professional, efficient, and personable. While all techs have been very good, Rich was exceptional. Arrived a bit early ( after phone call) which fit our schedule. Perfectly. Did all work necessary, shared tips to keep system running smoothly. A pleasure to have in our home. Clean, neat, professional. Cost below is annual contract wi Hitch we have had since 2011. Well worth annual cost!!

Everything went smoothly. Karl and Jim arrived on time and worked steadily until the job was done. So far, so good. Price was fair.

Rich B. Was on time and thorough. What a delightful young man! He can come to my house anytime.

Rich B was prompt, professional and clean.

Rich B. was on time, courteous and professional. Found that my filter rack has been broken since before I bought my house 6 years ago. Allowing the filter to be sucked up into the duct work. No wonder I couldn't find it. Awaiting an estimate to install a new one. Only took him 10 mins to find what 2 other Techs. had missed. Great Job Rich.

Rich B. was excellent!!! Hope to see him in the fall!!!!

Today I had my central air conditioning yearly maintenance checkup and cleaning done by Jayson. He showed up on time, was very professional and friendly. I was very satisfied with the maintenance that Jayson did today. This service is covered under their club membership which I have for both my central air and heat.

Everything was very good..with the furnace ...no complaints at all.... Jason was friendly, professional and competent with the yearly cleaning we had done....I would recommend very highly Charles Heating and Air Conditioning ....

He did a very good job. He's very efficient. He's a nice person. He educated me in what he was looking at. He was clean, he even put his booties on. Everything worked out great. Big thumbs up! I highly recommend them. They've always treated me very well. I've been using their services since 1988.

jayson came out again and did a great job checking everything

The technician, Jayson, arrived right on time. He put on shoe covers when he entered the house, kept me informed about what he was doing and was very professional.

The technician arrived on time. Was polite and efficient. Explained the problem and procedure and got to work to fix the toilet. He got the work done in a timely manner and cleaned up after himself. I was pleased with a job well done.

Stan came and quickly installed the shutoff valves. He was personable, neat, and quicker on the installation than I thought possible.

they were very quick and professional.they do very good work

Called late on a Monday afternoon and a service visit was promptly scheduled. Stan arrived right on time and got the work done efficiently and effectively. He was a pleasure to deal with and very professional. Would absolutely recommmend him and Charles and would hire them again without reservation. Well done.

Rob and Jayson did an excellent job fixing my plumbing issues. They were very professional and I would definitely recommend them. I have a very old house and this was not the easiest of jobs.

Mike M. showed up and quickly figured out what was going on and the fastest and easiest way to fix it. Not only did he fix the leak, he got rid of an overflow hose the previous owner had installed that was a constant irritation in the summer.