Charles Heating and Air Conditioning

We were very pleased with the work of Charles Heating and Air Conditioning, Plumbing and Electricial. Brian P. was able to quickly replace and install our new sump pump. Brian was professional and helpful. He answered all of our questions. Charles Heating and Air Conditioning came the same day, and the price was the same as quoted over the phone. We would recommend this company.

These guys are great. The professionalism, superb workmanship and attention to detail are far beyond what I thought you could find today. The equipment is excellent, the price was good and the installation was just exceptional. I would recommend these guys any time foe any project!

Replaced my furnace and air conditioner .

We found ourselves without a working furnace in February in Upstate Ny. We initially called Charles early on a Sunday morning and had a technician come right out. Unfortunately we were told it was unsafe to run our 16 year old unit and would be without heat for the day. We were provided a quote over the phone which we were really pleased with. By 7:30 the following morning, we were told that a team was already on their way to our house to replace our unit. Jim and Josh arrived on time and were very professional. These two worked ALL DAY without a break to make sure that our family had heat by the end of the day. They worked in 'not ideal' conditions (crawl space, 2 ft of snow, etc), answered all of our questions, and set our minds at ease. I am so glad we called Charles. They had come recommended by family members, and it was def the right call! We didn't realize how inefficient our old unit was until they fired up the new one. We would hands down hire them again and recommend them to friends and family. Thank you Jim and Josh!!

The original tech who responded to the call went up on our roof and checked to see what damage was done when it was ripped off. He was patient and explained our options. We decided that it would not be cost effective to replace it with a new chimney that would have to meet current codes. Our hot water heater (they had installted 16 years ago) was well past it's prime and was starting to have problems. The tech recommended a new water heater with a power vent out the side which would eliminate any roof work. He then called and was able to get us an appointment 2 hours later for a new water heater. One tech responded and got right to work and then 2 more 30 minutes later and then another about 45 minutes after the first. It was amazing to see how fast and effectively they all worked together knowing that we were hoping to get it done before dinner. At the end we found out that as each crew wrapped up a job they came to our job to help meet our timeline. We never asked for that but we were told they all watch out for each other. We've had contractors before but this team of ultimately 5 men were the best ever. They were professional, courteous, clean, accommodating, patient and generally enjoyed working together. I would highly recommend Todd, Brian, Karl, Dan, and Jim. They each had their own specialty but all worked for the same goal.

Visit went very well! Jayson came to do a routine Maintenance check and even though my husband was late getting home to meet him, he was friendly and very professional. He informed us of what needed updated on our furnace and fixed it on the same day.

Our installers were Karl and Jim, they answered questions, they were courteous and demonstrated the most professionalism we've seen when it comes to customer service in a long time. We've done business with them in the past and will continue to do business with them in the future. Mr. & Mrs. Williams Clay, NY

I have used Charles for years. As usual the furnace inspection was thorough. The technician, Rich B., was cordial, very knowledgeable and took all the time necessary to inspect everything and answer questions I had. Setting up the appointment was fast and easy and they called about 15 minutes ahead of the technician's arrival to let me know he was on his way. I have used Charles for air conditioning as was well and their service is excellent. I have used other companies in the past and they just don't equal the cordial and professional service that I receive from Charles. I highly recommend them.

I have a contract with Charles to service my furnace and air conditioning unit. All the contractors I have dealt with have been very courteous and knowledgeable. They appear on time and call before they arrive to let you know when they will be there. They put shoe covers on even when going directly into the basement. Most recently, I had Karl, Jim and Dan as the service men. They were friendly and efficient and answered all my questions while they installed my furnace and hot water heater.

I have a contract with Charles to service my furnace and air conditioning unit. All the contractors I have dealt with have been very courteous and knowledgeable. They appear on time and call before they arrive to let you know when they will be there. They put shoe covers on even when going directly into the basement. Most recently, I had Jason and Mike as the service men. They were friendly and efficient and answered all my questions while they cleaned and serviced my furnace and humidifier for the winter season. I would recommend this business and service contract to anyone in the Syracuse area.

Both estimator and crew were prompt. Work crew (Justin and Bill) were courteous and neat. They did excellent work and the finished product actually exceeded my expectations. They communicated with me and kept me updated through the major phases. I would hire them again.

Perfectly. Installers John and Jim left us super satisfied with their work!

The technician that was at my house his name was Josh. He wasvery friendly and well Knowledgeable.This tech. did a great job of installing my new furnace.

Very well. Jayson was very friendly and professional. He explained what he was doing and looking for. I have had 4/4 very good experiences with Charles Heating and Air Conditioning. I would highly recommend.

It went very well. I had an issue with my furnace and called Charles Heating. I have called Charles for other issues twice in the past. I was always happy with the service and had no question who I would call again this time. I got an appointment the same day I called. Mike M. came and he was great. I was relieved that it was a seemingly simple problem. On top of solving the problem, Mike clearly and thoroughly explained what he was doing and made sure I understood what I needed to know before he left. He wore shoe booties to make sure he did not track in dirt and leaves. Mike was very polite, professional, and showed AWESOME CUSTOMER SERVICE. He is an asset to the Charles team. I RECOMMEND CHARLES WITHOUT RESERVATION.

Great service. DAVE was quick, on time, efficient and professional. Would hire again. Charles is this best!

Karl and Brian did a good, professional job

I have used Charles Heating for 19 years for all of my properties. They are consistently the most professional, timely, knowledgeable and good natured contractors I have ever worked with. Every single service tech that has come to my home has been polite, efficient, prepared and communicative. I always recommend Charles Heating to my friends and have been a Club Member for 19 years. Today’s annual furnace check from Jayson was, as usual, professional, friendly, courteous, timely, knowledgeable and a pleasure. They are a shiny example of a family run business who treats their employees well and in turn the employees provide excellent service to the customer.

Had my annual check and cleaning done on October 23 by Jayson. He showed up on time, suggested a couple of repairs and was very professional. As always I am very satisfied with Charles Heating and Air Conditioning.

I have a contract with Charles to service my furnace and air conditioning unit. All the contractors I have dealt with have been very courteous and knowledgeable. They appear on time and call before they arrive to let you know when they will be there. They put shoe covers on even when going directly into the basement. Most recently, I had Rich B as the service man. He was friendly and efficient and answered all my questions while he cleaned and serviced my furnace for the winter season. I would recommend this business and service contract to anyone in the Syracuse area.

Awesome Job. Mike Charles Jr. came out and spec out what we needed and guided us throughout the whole process and made many recommendations and the price were the same or less than 3 other quotes. Explained what we needed to do ahead of time and came onsite with 4 guys on day one for the removal and installation of the old octopus furnace and installation of the new furnace. One guy was removing the old stuff and taking offsite, one guy was making new vents and installing new HVAC duckwork and 2 guys were doing the new furnace. One day 2 they installed the new hotwater tank and removed the old one. thoughtout the whole process we had hot water both days except for 2 hours and we had heat on day one. Great guys, came at 8am as planned and worked hard. I think Josh and Todd were very professional and showed my wife how you use the new thermostat. Unfort I don't know the 2 other guys names. Highly recommend these guys and Charles Heating and Air Conditioning from Liverpool They even swept the basement clean

Jayson was our technician. He was on time, thorough, cleaned up and assured us that all was in good working order for the long cold NY winter. We have used Charles for several years and would recommend them.

Jayson showed up right on time and, as usual, was very professional and friendly. He is also good with my dog. We have been with Charles for about seven years now and are always very happy with their work.

Karl was very professional and efficient and did an excellent job converting our furnace hookup from propane to natural gas. He installed new piping and set us up perfectly for a new water heater. I am extremely pleased with his work and highly recommend him and Charles for any heating needs!

Rich B was very professional & thorough in checking & cleaning of my AC unit. He was friendly & answered all my questions. He didn’t rush. I am a longtime Charles customer & will absolutely request Rich B. for my next service appointment.