Charles Heating and Air Conditioning

On August 21st 2020 technicians installed a Central AC unit at my home. Everything went very smoothly. Todd and Jeremy showed up on time and explained the process of putting the unit in. After completing the work, the items completed were reviewed and maintenance and operations details were explained to me. A very professional organization.

Mr. Natal arrived on time, was efficient, knowledgeable, and pleasant. Thank you for the consideration of having your employees wear masks. We are club members and are very happy with it. Terry Kalenak

Marco Natal was very thorough, polite and knowledgeable. Did an excellent job and explained everything he did.

Great, Marco was efficient and got the work done promptly and politely

Marco the tech came and was very professional and thorough. I felt he did a very good job.

Karl and Jeremy were very nice and professional.They showed us all the things we needed to know on how our A/C works. We would definitely recommend their service again

It went very well. The tech person, Amin was very polite, courteous and efficient. I have always had a great experience with the company and especially with the techs/service people. We have been using Charles for the past 10 years and never had a problem. Thank you as always!

Just had maintenance service with the tech, "MARCO" from Charles Plumbing & Heating. He did an excellent job, was efficient, courteous & polite, thanks!

Josh from Charles was professional and timely of our new 3 ton A/C unit. We really appreciated his style of work.

Dan and Brian were amazing. Very polite, on time, explained everything. Would definitely go through them again!!

Todd was great. Very nice and professional. Even humored my dog that kept getting in his way. Showed me all the things I needed to know on how my unit works. I would definitely recommend service again.

John & Jim did a wonderful job installing the new Furnace. They were polite, neat, tidy and thorough. They worked efficiently and were done when promised. We chose Charles after having used another company for the past 25 years. When we sought estimates to replace the furnace and A/C, Charles was by far the best price and their reputation is outstanding.

I chose this company because they have been in business for many years in Liverpool, where I have lived for over 40 years. I had my 20+ year old furnace replaced & my 20+ year old air conditioner replaced . I was extremely pleased with the job performance that Rich & Dan provided!! They were professional, detailed, neat & timely. When the job was complete, on the same day, the areas were cleaned up immaculately. They were very courteous and respectful. Their work appears to be highly professional and they were very knowledgeable about their work. Both the furnace & air conditioner are Carrier brand and I trust that these are very good products. The air conditioner is very quiet and is cooling the house beautifully, in this 93 degree day!!!! I am extremely pleased with the work they performed & the quality & price of the job!!!!

Todd and Jim were on time and ready to work. My furnace is in a small attic and I knew the job was going to be a pain. They never complained once and did the job perfect. Great customer service. They were both very knowledgeable and friendly. Overall, great guys. Would definitely recommend Charles for all you HVAC needs

I have had Charles come yearly to service my furnace and air conditioner. I have the upmost confidences in Charles's tech service. I wasn't disappointed today either when JAYSON came and serviced my furnace. He took the covers off and found coils full of dirt and seeds, he washed and cleaned them and now it running great, thank you Jason. He was on time and greeted me enthusiastically. His sense of humor was enjoyed, also. Thanks again, Charles, for your wonderful service.

As always, we were very impressed by the service of this company. We have an annual plan to service our furnace and air conditioner and it always goes well. They schedule, are efficient, very clean and considerate of our property. We would especially like to highlight Amin who was very friendly and professional. He even came back at 7:00 PM to adjust a minor problem with the air conditioner. We will always use and recommend the Charles Company.

Amazing! The call to Charles Heating was comfortable and the price was very reasonable. The service was very professional too. Rich and Todd came out on a Saturday and they were on time. Todd had come to talk to me about the air conditioner might not fit where it was he had an idea and wanted my advise first. All said and done I was so pleased with Rich and Todd service they made the project so much easier and they cleaned up was good too. Glad to work with them on 6/6/2020. Charles service calls for repairs are very reasonable too. My cost does not cover the rebate but their is a rebate. Thanks again Paula

The job was very professional and was finished a lot quicker than I was I planned on and the unit seemed to work great. Thanks Charles Heating. Dale Hughes

Our A/C stopped working and we called Charles on the Monday of Memorial Day weekend. A technician came out on Monday to look at it. The A/C unit was rather old, and had been repaired by Charles a few times over the past few years. It was time to have it replaced. Dave came out Wednesday and replaced our Air Conditioning unit. He was very professional and practiced social distancing and wore a face mask. He installed the new unit in about 2 hours and it works great!. He cleaned up the entire work area before he left. We highly recommend Charles for your A/C needs.

The installation was quick and professional. John and Jim were very professional and pleasant, sensitive to the co-vid issue and I was very comfortable with them. The final price was exactly what Dan had told me. They cleaned up perfectly and the job took no longer than anticipated. The office folks were professional as well. And my house is quickly cooling in this heat wave! I would definitely recommend Charles.

As always, the work performed by Charles Heating & Air Conditioning was exceptional. Jayson arrived on time and performed his work quickly and professionally. We will continue to use Charles for all of our heating, air conditioning, plumbing, and electrical needs as they are great to work with and we have always found them to be fair, reasonable, and very responsive.

Perfectly. My technician Brian Patton was here on time, evaluated the situation and got the job done. He was quiet, efficient, polite. No mess left. I left him alone to do his job and I now have hot running water.

Good. Very professional. Would recommend to anyone. Service rep Mike M. very good.

Karl and Dave were very punctual, knowledgeable and professional. Their work was outstanding. I would definitely hire them again

It was taken care of like family, it was prompt, they were neat and super friendly! Thank You to Dave and Karl and always, Louis!