Quick Fix Appliance Repair

I was given this place from my warranty company. I got a text with a time frame of 12:30 -2:30 Friday for my appointment today. I confirmed as asked. I took off from work. When I looked at my phone around 9:15 (again, I took off from work, so shut my phone off so I could sleep a little), I see there's 3 calls and 1 message from an unknown caller. The 1 message said to call Quick Fix regarding my appointment. As I called them back, the wireless caller calls me again. I hung up on my call and answered. Quick Fix told me that their technician was in my area when they first called and since I "didn't answer when they called" the first few times, they were cancelling. I said it was ridiculous because they were supposed to be here 3 and half hours later. I asked why they couldn't honor the time that was originally confirmed and all I got was "I called you several times to tell you." I asked why they didn't leave a message last night that their tech would be here that much earlier and she said "We don't work on Sundays." I told her I don't answer calls from numbers I don't know. Awful customer service. She said they were rescheduling for Thursday. I hope they don't show up tomorrow night. Very sloppy scheduling and very unprofessional. The reviews for great customer service must come from family members.

Paul was able to identify the problem quickly and was very detailed on all the work that was needed to fix multiple issues. He needed to order a part, which came in a few days and called me promptly to make another appointment to install the part and finish de-ice the freezer. I haven't had to hire any other large appliance repair men in the area, but from what I could tell, the price was very reasonable. Will hire again if need and I do recommend him.

Paul was friendly and helpful. Would definitely recommend him!

Paul responded to the contract quickly. Called me for appointment and showed up on time. Analyzed the issue and ordered parts. He returned in two days and completely fixed the issue. He was professional, courteous and friendly. I would highly recommend him for appliance work and would gladly use him again.

Did a great job on the dishwasher - no parts were needed. We decided not to repair aan 8 year old washing machine.

I contacted the company on 5/7/16 via e-mail explaining my problem. Within hours, I received a response from the company asking if they could come out on 5/9/16. The Technician arrived promptly at noon as they stated. He was very well versed with my model and took the machine apart to clean it. He showed me where all of the lint was built up and then proceeded to thoroughly clean and remove all of the lint that was trapped in the machine. This took some time because there was so much lint. The Technician was very polite, thorough and completely professional. All in all, it was well worth the $80 fee, which I feel was extremely reasonable, to know that my clothing will now be able to be washed without worrying about them ending up with lint all over them. I will definitely call them again if I experience any other problems with my appliances.