Superior Flooring

hardwood floor specialist

About us

Superior Wood Floors, Inc., is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business.

Business highlights

10 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.4283 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
18%
3
2%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
4.6
responsiveness
4.4
Showing 1-25 of 283 reviews

Joann L.
12/2024
5.0
Scott did a fantastic job Floors are beautiful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cindy M.
06/2024
5.0
Scott answered messages quickly and the floor looks great

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Laura A.
06/2024
5.0
Scott is fair and true to his word. Excellent experience in finished product, communication throughout the process. Iâ  ve recommended Scott to a family member for their flooring needs

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Margaret S.
06/2024
5.0
Very pleased with finished product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter P.
06/2024
5.0
The finished job was great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eric D.
06/2024
5.0
The floor repairs came out amazing, and after refinishing they the floors are exactly what we wanted. Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Greg H.
05/2024
4.0
Stuck to his word...

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Jennifer O.
04/2024
5.0
Professional service pricing was affordable to

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ryan M.
03/2024
5.0
Superior craftsmanship at a honest price.. Scott was a pleasure to have in my home!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Duane F.
03/2024
5.0
Scott was pleasant and very knowledgeable about his work. He does very good work and is reasonable priced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,000

Jennifer T.
03/2024
5.0
Great experience with this company. On time efficient and the product is worth every penny. I recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sharon F.
03/2024
5.0
Helped me move furniture and went the extra mile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$10,000

Sara P.
12/2021
2.0
The work was not completed as asked and agreed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Joan W.
05/2021
1.0
I wish I had the option of zero; stars. He does not deserve 1 star. He has had full payment plus an additional unapproved amount he took from our credit card since early March. He will not talk to you, everything is text messaging or email. We have had 7 promised start dates and almost 4 months of scamming us. Please read reviews with the Better Business Bureau and Yelp. I wish we had, we never would have done business with him. He can not be trusted, he wants your money and runs!

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Judy F.
05/2021
4.0
They were very responsive and we were happy with the results. They were very reasonably priced.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mark C.
05/2021
1.0
Every unprofessional, he takes your deposit and then never comes to do the job total scammer

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Cassandra P.
04/2021
5.0
Very responsive and we were very happy with the results!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,000

Charlene L.
12/2020
0.5
Do NOT hire! The job took weeks beyond what was expected. There was always an excuse. The repair that was done is very easy to spot. My newly painted walls had to be touched up due to stains on the walls and gouges from the machines. The owner said he would cover the cost but that never happened. I even have pictures to back up this review. This was the only contractor that caused problems throughout our whole remodel.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
0.5


Kyle V.
12/2020
2.0
Iâ m. Not very happy with superior wood floors and their customer service. Scott and his team refinished my kitchen hardwoods back 2 months ago. I was quoted before the project and during the project under $1000. I was then charged $1400 on my debit card. I called the next day And Scott told me that his wife accidentally charged my card for somebody elseâ s project. At the time I thought it was an honest accident and wasnâ t concerned as he said he would refund me the $400. I have since contacted him 3 times and he keeps telling me he will get back to me and has used excuses like heâ s been on vacation. It seems like a simple fix that would take less than a couple minutes but now itâ s been 2 months and Iâ m very displeased. Iâ ve never given anyone a negative review for anything before but to be quite honest this is ridiculous And this issue should have been taken care of immediately. At this time I would not recommend this company to anyone.

Rating CategoryRating out of 5
quality
3.0
value
0.5
responsiveness
0.5


laurie w.
11/2020
0.5
I would not recommend this company. The work done was not as promised. They said they would fix any dents and repair the wood with pet stains. This was not done. The floors are not smooth especially around the edges. There are places where there are swirl marks from over sanding in the middle of the floor. They did a poor job containing the dust. There was dust everywhere and took forever to clean up. They left trash out on our deck and in our garage. When the sanding set off our smoke alarm, it was ripped out of the ceiling which left a huge hole and never said anything about it to us. We found the alarm out in the rain on our deck.

Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
2.0


John M.
09/2020
3.5
I was satisfy with the work performed for this project. The project took longer than I anticipated but the work meet my expectation and i have no regrets about the quality of work and time it took. I am not one that would recommend business to anyone but if asked about this project I would consider providing a recommendation.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
3.0

Yes, I recommend this pro

Georgia M.
09/2020
5.0
This is an excellent company. Very responsive, professional and outstanding work. They took great care in making sure there was no dust left. Dominic was fantastic. Their work exceeded my expectations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kyle T.
09/2020
0.5
We hired this company to sand and finish our hardwood floors in our rental property. After the work was done we went to inspect the work and found that their was sawdust everywhere. It was on all of the appliances, radiators, cabinets, counter tops. We also noticed the floors were not as smooth as they should of been. We contacted the owner and he sent someone out to clean the place and fix the floors. After this was done we went in to recheck the work that was done, this is where we found even more problems than before, upon further investigation it looks to be that the floors around the edges of the room were not sanded down to match the rest of the flooring, there was dog hair poly'd into the wood, there was sawdust poly'd into the baseboard, all of which is going to have to be fixed at some point. Upon finding all of other issues on top of the place not being clean fully after their second attempt at cleaning, I was met with resistance from the owner of the company stating that I was being ridiculous to complain about some sawdust, when in all reality it is the responsibility of the company to clean up after they are done. They left a lid of poly on the ground in the mudroom which has now imprinted a ring on the floor in there as well. The owner wanted to come back in to address the issues but he did not contact me for a week and half and at that point the Tenants were moving in and I could not postpone the move in date any longer. I do no recommend this company and highly suggest that they be taken off this site. I will forward pictures of all of the issues we came across to Home advisor.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
1.0


Jason B.
09/2020
5.0
I highly recommend Adam who was the employee who worked on the floors. He had great attention to detail, he cleaned up after. I would definitely hire again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,000

Contact information

1530 Rochester Street, Lima, NY 14485


Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

hardwood floor specialist

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Superior Flooring accepts the following forms of payment: CreditCard
Yes, Superior Flooring offers free project estimates.
No, Superior Flooring does not offer eco-friendly accreditations.
No, Superior Flooring does not offer a senior discount.
No, Superior Flooring does not offer emergency services.
No, Superior Flooring does not offer warranties.

Contact information

1530 Rochester Street, Lima, NY 14485


Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day