PHOENIX ENTERPRISES

Professional and courteous. I took the flat rate option and if there were any complaints, they called back and took care of it.

Overall the experience was terrible. I met with them at my place in late April of 2011, and we discussed the job (at that time 1 retaining wall and the bracing and shoring along the foundation). At first they were very professional and I received an estimate for the work within a week. The the waiting began. The initial work did not begin until late August. In the interim the communication was terrible, it was actually non-existent. I had to constantly follow up to see what was going on. The first wall was completed in November. I then foolishly decided to contract with them for a second retaining wall, and the shoring and bracing work had not been completed. I made it clear that the shoring and bracing work had to be done in order for me to decide to do the second wall. They ensured me the work would be done as part of the work on the second wall. They also indicated that they work through the winter. I received my work order within a week for the second part and it was clearly outlined that the shoring and bracing work would be part of the second job. No work began until Fedbruary. Again, there was no communication throughout this time period and I had to continually reach out see what was going on. The second wall was finished finally in August. By the way, in putting in the second wall they dug up the electric to my well and said nothing. I had to pay out of my own pocket to have this fixed. Then I never heard from them again, I have followed up many times and now they do not return calls or emails. It is clear to me that they do the work they choose to do and not what they agree to do and send you in your work order and the communication is terrible. I would never use these people again and would recomend anyone else to stay away from these guys!!!!

I WAS GIVEN A LUMP SUM PAYMENT UP FRONT WITH CONTRACT AND VERBAL PROMISE TO BE PAID SOME EXTRA CASH AS THE JOB NEARED COMPLETION, AND WAS PROMISED SOME CUT WOOD AND THE HOLES IN MY DRIVEWAY FILLED. THE JOB TOOK ALMOST 3 YEARS TO FINISH, AND ALL I GOT WAS SOME WOOD--NO MORE CASH AND NO FILLER FOR THE HOLES IN DRIVEWAY. I ALSO TRIED TO CALL A NUMBER OF TIMES (LEAVING MSGS), BUT, OF COURSE, TO NO AVAIL. THESE PEOPLE WERE VERY NICE AND AMIABLE AT FIRST. I TRULY THOUGHT THEY WOULD KEEP THEIR WORD.

They were great about communicating with the city and verizon wireless regarding underground cables and pipes.They were responsive,prompt, and helpful regarding tree selection. They completed the job all in one day as promised and overall did a great job.