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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"5 months after the completion of my bathroom renovation, I’m now seeing issues with Alexander Santillan’s work. The grout/caulk work that was done is not satisfactory and is now cracking where the tile meets the ceiling. There are voids in the grout along the walls of the shower. While the contract that we’ve both signed states that he has a one year guarantee on his work, Alex has now become unreachable to resolve the issues seen. I’ve reached out via phone, text and email to no avail. I finally decided to give him a call from my work number and magically, he answers. When I let him know that I’ve been trying to get in contact with him, he told me that he “didn’t get” my calls or text messages. I then described the issues with the grout/caulk and without even seeing anything, he says that my house must have “shifted.” He told me he would call the next day to arrange looking at the issue but he never called me back. I will now have to come out of my pocket to resolve his shoddy work because he will not respond to any correspondence that I initiate. He is blatantly ignoring my calls so I'm forced to update my review. My issue now is that he is clearly not a man of his word, doesn't honor his contract and runs his business very unprofessionally. I now realize that there were red flags that I looked past throughout the process. These include him not returning to install shower shelves, installing a chipped piece of marble on the floor when there was plenty of tile to use, and him leaving several heavy bags of debris from the project in my garage when debris removal is included in his fee. Save yourself the headache, money and time and find a more reputable contractor. As a customer that gave him business during a global pandemic, I am very disappointed."