PC Richard & Son

unknown

The warranty was for 12 months, so it was out of warranty. The repair would cost $300 for the part + labor. It total, it would be as much as we paid for the washer a little over one year ago. I was furious that an appliance, seemingly durable, like a washing machine would totally fail in such a short time. In the past, washers had a basic one-year warranty on the whole machine and a 3-5 year warranty on the motor and transmission because they were built to be durable. Apparently that is no longer the case with Whirlpool. I emailed and called Whirlpool in Michigan and they refused to even provide the part, saying "The unit is too far out of warranty for any assistance" THREE MONTHS!!! I WILL NEVER BUY ANOTHER WHIRLPOOL APPLIANCE (or Maytag or Kitchenaid which are also made by Whirlpool) Anyway, I went back to PC Richard where we had purchased the washer to see if they would provide any relief under the circumstances. I explained the whole situation to the Store Manager in Hauppauge and he gave me a generous discount on a new high-efficiency LG washer. It has high ratings from Consumer Reports and has a TEN-YEAR warranty on it's direct drive motor, so it has no transmission to fail. So in spite of my horrible experience with Whirlpool, PC Richard went out of their way to make things right. I would definitely recommend PC Richard to others. They stood behind a defective product (through no fault of their own) and did what they could to satisfy me and sell me a high quality replacement at a very fair price.

Their customer service is satisfactory. Their prices were good. The TV was on sale. Their responsiveness was average.

Great. After a bad experience at this chain's Plainview location I tried the Levittown location- Great experience! I originally was interested in a 40 inch flat screen TV which was out of stock. The salesman offered me the same model in a 46 inch screen at the same price as the 40 inch model. I selected a stand and made arrangements for the delivery and installation, which took place the next morning. Delivery and installation was terrific- men were very nice, friendly, and efficient. Assembled the stand and TV, hooked up the TV, removed the old TV and took it, put the old stand at the curb at my request. Did a great job-very pleased.