10 % off for Angies list members. We have been in business for 20 yrs. Please check us out at the Better Business Bureau and consumer affairs. An educated consumer is a smart one. We are family owned & operated. Award winning. Additional DBA - Best Way Chimney Cleaning & Repairs .
Technician arrived on time, and was professional and easy going. He inspected the chimney, removing the interior exhaust vents from the furnace and hot water heater into the chimney- and used a mirror to see inside the chimney. I have gas heat/hot water- so it is clean heat. The inspection revealed that all was ok- no cleaning or repairs needed. He re attached the exhaust vents into the chimney and re-cemented them. he visually checked the outside of the chimney. I asked him a few questions about the chimney and he answered my concerns. There was no charge for the inspection/ visit.
Description of Work: I had chimney inspection and repairs (cap, masonary) in 2010. with this same company, that projet went well. I received a call to plan a follow inspection for cleaning. Chimney was inspected. cleaning not needed. He also did repair work on my mother's home in 2010 and that also went well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael V.
03/2012
5.0
chimney caps, chimney repair
+ 0 more
Roger is a true and honest professional. I had 2 other estimates given to me, I was the most happiest with Best Way. During the estimate, Roger properly explained to me what needed to done. The estimate from Best Way was lower than the other 2 companies. I was extremely happy with the work that was performed by Roger.
Description of Work: Relining and new chimney cap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Andrea L.
03/2012
5.0
chimney repair
+ -1 more
roger came and did the entire job on a sunday because he knew how nervous i was with the existing chimney.he could not have been more of a professional or nice guy.he cleaned up everything.
Description of Work: the chimney to my boiler room was completely falling apart and tilting over.i was afraid if the wind blew it too hard it would topple over.this was a problem that needed attention quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Sharon B.
02/2012
5.0
chimney caps, chimney repair
+ 0 more
It went great, Roger and Best Way deserve the highest rating. He came, he saw and he did the proper work for the correct price. Everything was first class, including the assistant in the office. Thank you for being professional and doing the right thing.
Description of Work: Roger came over and was courteous, professional, knowledgeable and most importantly.. honest. The chimney repair industry is full of stories about con-artists and unprofessional behavior. Roger and Best Way came, listened, evaluated the situation and sold me the proper solution. I wanted a chimney cap and had no other complaints about my chimneys operation. After a thorough inspection, Roger discussed in great detail all aspects of my house as it pertains to heating and my chimney. It was obvious from the beginning that he was an honest no nonsense guy. We even discussed my basement water proofing problem as it pertains to my chimney and he didnt take it as a opportunity to lie and sell me something expensive. I have some prior knowledge about chimneys via my profession and other resources and can tell you that Roger was right on. He charged me $100 to install the chimney cap which is all that I needed and wanted. It was done correctly and quickly. One of his competitiors tried to sell me a $2,700 solution earlier in the week after trying to convince me that my chimney was in severe disrepair. Buzz words like carbon monoxide, fire and collapse were used constantly and would have scared a less informed or elderly customer. Then the high pressure sales pitch started and continued for the next 9 days of phone calls. My advice is to always get multiple quotes and then ultimately deal with Best Way. Their name(BEST) tells the whole story. I would use them again and surely recommend to anyone that needed work on their chimney. Stay away from Fred's Chimney Magic and JFT Enterprises.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Diana P.
02/2012
5.0
chimney repair
+ -1 more
I just had my chimney and my dryer vent cleaned by Roger Hoelderlin of Bestwat Chimney in Levittown, NY 11756, (516) 731-9755. Roger and his associate were absolutely wonderful! They called ahead, were here on time, and did the work beautifully and cleanly. Roger went up on my roof to do the 18-point chimney inspection and also reported that my roof itself was fine. He did not attempt to sell me anything, and told me the truth about the condition of my chimney. Roger is extremely polite and unusually helpful. I'm so glad I found him on Angie's list and would recommend him to anyone.
Description of Work: My chimney was inspected and then vacuumed. Roger then went up on the roof to complete his 18 checkpoints. They pulled out my dryer very carefully, as I had asked them to be careful of the floor tiles, took the vent outside and cleaned it, and then replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Best Way Chimney
Thank you so much Its a pleasure doing work for nice people!
Roberto W.
02/2012
5.0
chimney sweep, chimney repair
+ 0 more
They were very good and reliable. They knew what they were doing. They were very clean and didn't make a mess. They were very organized. They were right on time. They were very professional.
Description of Work: Best Way Chimney came out today. I bought the Angie’s List special off the website. They checked the chimney, there was nothing wrong. They cleaned and they left me an estimate for something else that has to be done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Mary Anne M.
02/2012
5.0
chimney repair
+ -1 more
Roger is professional, personable...his price was fair... and he repaired the chimney relating to heating our home. Although repairs were necessary on our fireplace chimney, he understood we had priorities and asked that we consider him when we were ready to tackle that project. We appreciated his honesty and would definitely use him again.
Description of Work: Complete chimney liner, masonry and new cap
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
MICHELE F.
02/2012
5.0
chimney sweep, chimney caps, chimney repair
+ 1 more
They were punctual and pleasant. They looked carefully at my chimney and flue, but determined that no work was necessary. Even though they did not charge me, they didn't dash out. They took the time to explain some brickwork I could do with my chimney, but also emphasized it wasn't immediately necessary. I will call them when I do this work.
Description of Work: I made an appointment with Bestway for chimney sweeping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
kathleen C.
02/2012
5.0
chimney sweep
+ -1 more
They came in my house and inspected my chimney. They informed me that a cleaning was not necessary at the time, and did not charge me. I was very happy that they were so honest.
Description of Work: I have 2 chimneys, one for my oil burner, and one for my fire place.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elizabeth C.
01/2012
5.0
chimney repair
+ -1 more
They were knowledgeable, friendly, explained every detail. Understood ever question I had answered everything.
Description of Work: They installed a Liner in my oil chimney flu
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
william G.
01/2012
5.0
chimney caps, chimney repair
+ 0 more
I was extremely happy with the overall service, price, and punctuality of this company. I would highly recommend them to anyone looking for chimney related services in my area.
Description of Work: Repaired crown and loose bricks at top of chimney. Installed new cement chimney cap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Rick K.
01/2012
5.0
chimney repair
+ -1 more
They first gave me an estimate for the job and came back for the repair. They were really great. They were cheaper. The technician who came out was also great. He was punctual. He knew what he was talking about. I would recommend him.
Description of Work: I used Best Way Chimney about a month ago for a chimney liner replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Kerry B.
01/2012
5.0
masonry, chimney caps, chimney repair
+ 1 more
Great experience from start to finish! They were 3rd of 3 estimates we received and the least expensive. They gave us an estimate and did the work on the spot! Very courteous and professional. Would definitely recommend!
Description of Work: Masonry repair and chimney cap
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Donald & Heidi P.
01/2012
5.0
chimney sweep
+ -1 more
Roger was excellent. Very knowledgeable and straight forward. We have used Roger before to put in a chimney sleeve when we put in a new boiler. This time we asked Roger to clean our fireplace flume and chimney. Roger said that our fireplace didn't need to be cleaned and only charged us for the chimney. He is very honest.
Description of Work: We made an appointment for Roger to come out and clean our fireplace and chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Philip S.
01/2012
5.0
chimney repair
+ -1 more
My boiler repairman said to have the chimney checked before any boiler work should be done. That the problem might be the draft in the chimney. I found Roger of Best Way Chimney through Angie's List. When explaining we had a possible safety problem he slotted us in for an appt. the next morning. Upon arrival he determined that the problem was not the chimney, and he referred me to the boiler mechanic that he works with. Roger then patched a leak on the exterior of the chimney, a problem that had not been solved by a roofer who reflashed the chimney. (It has not leaked in the rains since Roger's repair.) I give this guy absolute top marks. He was prompt, efficient, and exceptionally honest. This was the textbook case for home repair quality. (I ultimately used his recommendation for the boiler mechanic, with similar high quality results.)
Description of Work: Inspection and exterior repair.
Tommy and his brother arrived on time as scheduled. They did a complete inspection and identified several places where the chimney was taking water. Tommy showed me the costs and work to be done before doing anything. The price looked good to me, so they went to work. They were done in about an hour. A few days later, when it rained, we did see some water coming down through the chimney. But Tommy and Roger were back within the next couple of days to plug a few more places that could've been leaking. We have not seen any leaks since then, so I believe the problem is resolved. Overall, I'm happy with their work.
Description of Work: The chimney was swept and patched for leaks. A damper was placed on the cap.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Mark H.
12/2011
5.0
chimney caps, chimney repair
+ 0 more
Awesome! He kept his word about showing up on a certain date. Work was performed to my standards and his quote was 200 dollars less than another company!
Description of Work: Existing raincap was removed and discarded. A new stainless steel raincap was installed using cement and anchored with bolts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
William B.
12/2011
5.0
chimney repair
+ -1 more
EVERYTHING WENT VERY WELL. they were very professional on time,
Description of Work: Respotted Chimney
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Anna A.
12/2011
5.0
chimney caps, chimney repair, animal removal
+ 1 more
the job was very well done. I had to wait for an appointment but when they arrived they were ready to begin work. The job was done quickly. They explained everything that I needed and showed me how their repairs would fix the problem.. When they were finished they took me to inspect their work.. I was very pleased with their work.
Description of Work: The removed birds from the chimney, put a liner in the chimney and repaired the chimney cap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
John C.
12/2011
5.0
chimney sweep, chimney repair
+ 0 more
Great. They were very pleasant and helpul/
Description of Work: They came when they said they would. They did a quick, professional and neat job. Did not try to oversell any unnecessary services. I like them a lot and would recomend them without hesitiation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$65
Michael E.
12/2011
5.0
chimney repair
+ -1 more
They charged me about $1300. I picked them from Angie's List because they had a discount coupon. I did a little bit of more looking into them and I liked their recommendations, so I chose them.
Description of Work: I used Best Way Chimney about three weeks ago to replace two chase covers from the chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Bradley A.
12/2011
5.0
chimney caps, chimney repair
+ 0 more
Roger and Best Way felt that these extras were not necessary, after inspecting our chimney. They resealed the bricks and added a cap, and this only took about 2 hours. The work was done by Roger himself, with his aide, and they were personable and pleasant. I recommend getting several estimates before work is done in this field....
Description of Work: I had a good experience with Best Way, after choosing them from Angie's list info. Previous to calling them, we had gotten three estimates for chimney repair, each of whom were charging $2000 for their work. And each of them were recommending different work, including rebuilding bricks and adding a liner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$550
Eileen F.
12/2011
5.0
chimney sweep, chimney repair
+ 0 more
First, they arrived on time. When they told me my fireplace chimney was fine and didn't need to be cleaned, I knew I had made the right choice. When they told me my oil burner chimney was starting to crumble inside, I was really worried. Tommy assured me it was not an emergency. He said I could wait until next year, but I chose to have them do the work that day. They did the work quickly, neatly, fixed a few smaller problems at the same time...all for a very reasonable price. I am so impressed by their work...professional on every level...so HONEST!! I am with this company forever!
Description of Work: I called to have my fireplace and oil burner chimneys cleaned. They called ahead and arrived on time. After looking at the fireplace chimney they said it was fine and didn't need to be cleaned. It would have been so easy to charge me for a cleaning I didn't need! They then looked at the oil burner chimney. Told me it was starting to crumble inside and eventually I would need a liner. I asked if it was dangerous and he emphasized that it was not an emergency, but it would have to be done at some point. I chose to have the work done and it was quick, easy and reasonably priced. I have nothing but good things to say about this truly family owned company...I am a customer for life! Professional, nice, reliable...HONEST!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$975
Robert K.
12/2011
5.0
masonry, chimney caps, chimney repair
+ 1 more
Everything about this job was perfect --from Roger's inital promptness when he came to give us an estimate to the final clean up after the job's completion. In between he answered our questions and called to let me know when he would arrive to do the job. The repair was not inexpensive but was in line with two other estimates we received. As others have commented here, Roger is a true professional, and I will certainly recommend him to friends and neighbors.
Description of Work: Roger and his assistant/partner installed a new liner in one chimney and a double cap as well. They also removed and replaced the existing crumbling brick chimney from the roof line up. Our house was built in the twenties, so I was concerned about the new bricks blending with the other bricks on the house. They did a great job! And it's still standing three weeks later!
No more to say, just pick up the phone and call these guys. You won't be disappointed.
Description of Work: Completely professional, knowledgeable and honest. After my past experiences within this industry these guys are a breath of fresh air. Pun intended. I asked for an inspection of my wood buring fireplace for safety and why I was constantly getting smoke back into the house. After a thouugh examination and Roger verified the fireplace for safety and determined that the construction of the arch top of the fireplace was the most likey reason for the smoke back into the house. they raised the grate with bricks and hopefully that will solve the problem. To my suprise ther was no charge for the visit.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Repair,
Chimney Sweep,
Chimney Caps,
Masonry,
Fireplaces,
Dryer Vent Cleaning,
Animal Removal,
Foundation Repair,
Gas Logs
FAQ
Best Way Chimney is currently rated 5 overall out of 5.
Sunday: 9:00 AM - 6:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Best Way Chimney accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Best Way Chimney offers free project estimates.
Yes, Best Way Chimney offers eco-friendly accreditations.
No, Best Way Chimney does not offer a senior discount.
Yes, Best Way Chimney offers emergency services.
No, Best Way Chimney does not offer warranties.
Best Way Chimney offers the following services: Chimney cleaning, masonry repairs, chimney caps, chimney relining, fireplace dampers, animals & blockages removed, carbon monoxide testing, leaks repaired & masonry waterproofing.