Carpet One Floor & Home

The salesperson in the store that we worked with (Laura) was great, but when the installers were ready to finish up, they called us to come by the house they were working in and complete the paperwork. One of the two installers immediately started complaining about the radiators in the three rooms (which if he looked at the plan grid, the radiators were clearly shown) saying that they should have been covered, but it was "too late to stop the job". The overall workmanship was and still is not what we expected from a professional and the same installer (Tom) said "it's adequate for a rental property". Um HELLO TOM, this house is NOT a rental property! I will NOT have these people back for future work.

Really Great! Very professional and I really love it

Extremely well. Both men were highly professional, courteous, prompt and helpful. I couldn't ask for better people to install my carpeting.

It didn't. Company never returned my calls

The installer was excellent at handling both the carpet and tile. He needed to order extra under-layment to adjust height of floor and the company delivered it promptly.

The original estimator and sales person were excellent and knowledgeable in explaining about the different types of hardwood and installation methods and challenges. But the scheduling of installation was delayed by more than 2 weeks at the last minute and they were not very flexible with rescheduling and the whole delivery and scheduling process was a bit inefficient and a little less customer friendly compared to the other departments. But the installation personnel at the end did a good job installing the hardwood floors and cleaning up after and completed the work within the time period they proposed. The $500 off Angies List coupon and the 0% interest payment terms were the key reasons that kept me motivated to stay with them during all the delays, even though it costed me some extra money with other items and services with my new home and delayed my move in by more than 2 weeks.

The people are really good to deal with and the product is high quality.

Old carpet removed and area cleared of debris. New carpet installed. What a difference! Carpet color now gives the room some depth. Very helpful and polite staff. Would purchase from them again.

It went very well. Tony the sales rep was very courteous and professional. I had great interactions with Mike the head of delivery and installation. He helped explain the process of what was going to happen with the laying of the new floor and what we needed to do to remove and prep the old floor. Last but not least we had Larry the installer. He is a great guy, who was very professional, kept everything clean and did a great job.We are very satisfied with the experience and we love the new floor.

Done in an expedient time frame. Floor looks excellent. Installers were very considerate. Only thing I would have changed is they arrived on a wet, rainy day and they put no covers on their shoes when coming in the house. I kept wiping water off of my hardwood living room floor. Other than that, very satisfied with the job. Took a day and a half rather than one day. Floor is gorgeous. Love it.

They pre-shipped quarter round moldings which I painted prior to installation which made the final finishing easier. The installers were very careful and did a great job despite the fact that additional materials had to be delivered and installed after they started the installation. (An additional underlayment was needed in an adjoining room, which Carpet One promptly delivered) They installers did a clean and precise job, they were very careful moving appliances into and out of the kitchen for the installation.

Service and delivery was exceptional - will use for all carpet and flooring needs. They went the extra mile with questions regarding the product and assured an expedited delivery. The delivery person was particular and helpful in placement and centering.

Estimator told me they'd rip up the old flooring. Couldn't be done. They skimcoated it and leveled it then put the floor over top. Love the floor, installers were great. Not real thrilled that I had to cut 3 doors down and the transitions don't match the floor because it 1/2 inch higher than expected but it's an old house with lots of charm. Sometimes things don't go as planned. Money refunded for unused parts and labor. 3rd party contractor installed it. He and his crew were done with 330 sq ft kitchen in 1 day.

Everything went smoothly from the first visit to the showroom with Russell, right through delivery and installation of the floors. It is the first time a contractor did what they said, when they said, and for how much they said with no surprises.

Very professional sales person Russell, at carpet one. He came and measured the room. Very polite and knowledgeable. We went to carpet one in Latham and picked put the carpet ( a lot of choices). After picking out the carpet, we received the Angie's list discount. Carpet one had to order our carpet because we wanted a specific carpet that was durable for pets. When the carpet came in, they called and it was installed the next day!! The installers were excellent, moved all our furniture and dealt with our pets while installing. They did a great job.

Beautiful job. Marble threshold positioned seamlessly. Clean and neat. Tile looks so good.

Beautiful job. On schedule. Neat. Clean. Efficient. Very well done. And the new carpet looks so good, that I think the living room is next. I will definitely buy more..

Great, am more than pleased with how it turned out.

Great service throughout the process! Highly recommend.

Eric P. and his assistant did a splendid job of moving furniture, removing the carpeting and padding, and all of the tacking/nails in three rooms, a closet, and a small hallway. It took them about 2.5 hours to accomplish the job, which included a fairly meticulous clean-up of the floors. The old carpeting/padding and other trash was carried away by the workmen. Eric certainly has plenty of experience doing this sort of work and did it exceptionally well.

We visited the showroom and found the exact flooring I was looking for and it was on sale. Tony came and measured the kitchen, hall and dining room and gave us a quote within a few days. We cut back on our original idea, which would have replaced the stairs and the upstairs hall as well. This was no problem and they redid the estimate and we gave them a 50% deposit and they took the Angie's list coupon which also saved me money. The installers came on time, few weeks later and did a fabulous job with the floors. I love how the floors look and it took less time then they originally had thought. The floors are beautiful. I recommend them highly. We are thinking of going ahead with the stairs and the hall in the fall. We will use Carpet One again.

The salesman I dealt with listened to what I needed ... the family room and kitchen floors re-done without spending a fortune. I was shown the best buys for my budget and was able to find the wood flooring and vinyl that I liked and went well with other connecting rooms. I had issues with squeaking floors in both rooms and nail pops in the old vinyl. The salesman noted these problems and recommended how they should be dealt with. The flooring came in quickly and the installation was scheduled. A coordinator came to drop off the wood flooring and scope out the job to see how the thresholds would be dealt with, how the vinyl should be laid, and the task in general. Both installer teams were on time, professional and courteous. The family room wood floor was installed in 1 day whereas the kitchen vinyl took 2 days. There was more prep work needed in the kitchen. The coordinator came back to check out the finished product (and will put the last bit of molding on tomorrow). I chose Carpet One because of other reviews and I am satisfied with their products and their work.

It fit well, they met their estimate and they were prompt. The price, I thought it could have been cheaper.

We have had him do work for us the past and he is current working on a carpet runner. Today we singed the contract. We are always very pleased with the service and we are amazed with the sales mans punctuality.

Job was done well. Installers cleaned up the carpet afterward. Installers were on time.