[Member name removed], I appreciate your feedback; however I'm not sure you are qualified to evaluate my performance, as you were not present for the 15 point inspection. I in fact met with your wife. At the time of the inspection, your wife was not willing to completely tour the basement with me, as she was afraid to go into the unfinished portion of your basement due to the condition and possible mice. My evaluation of your basement is very clear, you have a large crack in the floor due to hydrostatic pressure, and this is in need of repair. Additionally, you have water seepage from the walls and white powder also known as efflorescence. You also have cracks in your walls, which is indicative of a water problem. Whether you choose to take care of it or not, it WILL present issues in the future. I encourage you to research online and see what others say about aforementioned issues. I invite you to have additional waterproofing specialists evaluate your situation. I can assure you, they will give you the same assessment and complete the work for a much larger cost. In regards to me being "pushy", I have to disagree. As you stated ”he was professional” how can someone be professional and “pushy” at the same time? It has been two weeks since my visit to your home, and I have not followed up with you or your wife, so I can't be all that "pushy". The only issue that is "pushy" is the water that is causing your walls and floors to crack. I have been waterproofing homes for over 15 years, and although this is my livelihood, I don't look to overcharge my customers. I also offer a lifetime transferrable warranty on all work I perform. This is something no other waterproofing company offers. As I recall, your wife mentioned that another contractor dealing with your floors called attention to this very issue. Also, if your wife didn't respect my opinion, why did she then ask me for a recommendation of a company that deals with well pumps, because your well tank is in such poor condition and leaking. I spent over an hour in the basement and walking around the exterior of the house with your wife, who understood the situation. It’s unfortunate that you feel the need to negatively comment on my work, when you were not truly there to speak to it. I can understand that you may be apprehensive because of the cost, but I must tell you, the previous owners delayed correcting this issue, and that is why you are in this situation. My estimate to repair your foundation was for less than one percent of the cost for the home. How could it would be unwise not spend that to stabilize what is holding up your entire investment. You are not obligated to use my company or even fix the issues that I've pointed out. I simply came to evaluate what you asked me to which includes: 1.) Landscape Drainage (your home is on a hill; therefore all water from rains flows downhill and builds up against the home, similar to a dam, which is why your front yard is always muddy). Also this is why your basement is damp and leaking too, all concrete acts a wick. 2. and 3.)Gutters and Down Spouts (are in excellent condition, and require no servicing). 4.) Foundation Cracks (I visibly saw cracks in the walls from the interior and exterior of the structure; therefore the cracks need to be repaired or the basement will continue to leak). 5.) Crawlspace Ventilation (since you have a crawlspace with access to the basement, no ventilation is needed. 6.) Vapor Barrier (there are none in the house; therefore nothing is required). 7.)Sump Pump (there is no sump pump; therefore one IS NEEDED, which was included in my estimate). 8.) Basement Floors (Large crack that runs across the entire width of the floor, which signifies that the floor is broken in half). 9.) 10.) Basement Wall and Overall Mold Conditions. (Due to there being evidence of some mold on the sheet rock, this shows that water has at some point penetrated the basement). 11.) Structural Wood in Basement (there was no evidence of any damage to the wood in the basement). 12.) Condition of Dry Wall/Visible Cracking (Other than possible presence of mold, there were no other visible issues to note). 13.) Floor Condition (In conjunction with the floor crack, the flooring in the finished area of the basement was bouncy and sagging possibly due to water under the floor, but at time of inspection I was unable to validate this, without damaging portions of the floor by removal). 14.) Interior Doors (Doors were difficult to open and would not shut properly due to moisture in the basement which is why there is a dehumidifier mounted in the wall in the basement. The dehumidifier was not running at the time of the inspection and was placed there by previous owners who likely knew they had a moisture problem). 15.) Exterior Doors/Windows (There are no exterior doors in the basement and the windows are above ground level; therefore no repair is needed). In conclusion, I performed this 15 point inspection and reviewed the issues with your wife at the dining room table. I offered a solution to these extensive issues, and provided a price quote. I feel you did not like my pricing, therefore you felt the need to slander my business, my experience, and my expertise. Not everyone can afford to do this type of work, which is likely why you were sold the home in this condition. Your basement is larger than most people’s basements, which means it requires more care and more work. If you read my reviews, you will see my pricing is right in the ballpark of where I priced your estimate, which is a deal considering the size of your basement. You stated in your feedback that I just went into the basement, looked at the floor, and then came upstairs. How is that possible when I provided such extensive information in your estimate, which I have again detailed above? Not to mention a full detailed schematic of the basement. In doing further research as a homeowner, I encourage you to look at the terms and issues listed above. You will find that the information is accurate and coincides with other situations similar to yours. There are only two ways to resolve the situation, one is to excavate the perimeter of the home and install a new exterior drainage system, as well as to re-waterproof the walls; however in order to perform this according to CT Building Standards, everything within a 10 foot radius must be removed, which will include your walkway, front stoop, bushes, gardens, and your back deck. The second alternate resolution is to do an interior water management system, which is what I have recommended as a cost savings to you. Just because you didn’t like what it was going to cost you to repair your foundation doesn’t give you the right to illegitimately rate my company the way you have.