They responded to my inquiry came to the house evaluated problem and gave estimate Work done in a timely manner Would definitely use them again Nice to deal with
Description of Work: Gutter repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chester F.
09/2017
3.0
gutter cleaning
+ -1 more
sketchy. It was that they did part of the job, and advised it would cost more to finish the job.
Description of Work: I requested that the gutters be cleaned. I was given a base price, and told if THEY determine that downspout screens need to be put in they will do so . Well my bill increased to 420.00. But I have no proof that the work was done or that they put the screens in the downspouts. I was told that several of the downspouts may be clogged, which was the reason that I called them ...to make sure the water flowed properly. I wasted my money, and there is no proof of what was done other than their word.
Rating Category
Rating out of 5
quality
2.0
value
1.0
Response from BPH GUTTER SERVICE INC
Hi Mr. [Member Name Removed], I'm disappointed you were not satisfied with our service. When customers hire us for gutter cleaning, we hand clean the gutters and flush out the system, as well as include strainers to prevent future clogging as you mentioned. As I recall, you were managing the estate of your parents. The house's gutter system had been neglected for a long time, and there were downspouts that were completely clogged multiple feet up from the ground. To remove these clogs would require us to dismantle the downspouts and unclog them. Additionally, we would need special equipment (electric snake) to snake the underground drains that the downspouts connect into. Unfortunately, this is beyond the scope of a traditional gutter cleaning and requires additional work. I spoke to you on the phone for 30 minutes conveying much of this, and understand your frustration managing the property. As far as proof goes, it's difficult to provide visible evidence from the gutters, but I will go and take pictures of the strainers if it helps. I was personally there when we cleaned the property. Visible branches from the gutter were removed, we marked the clogged downspouts with tape, and we put a placard indicating our presence in either the door or the mailbox. During the call, I offered to visit you at the house the following day to go over our service and point everything out. You live out of state so I understand it's difficult to see things for yourself, but customers will be able to see our work if they are present and generally trust us due to our reputation serving the Westchester area. Again, I'm sorry you weren't satisfied with our service. We may reconsider policy for managed estates when it comes to placing strainers when there are already severely clogged downspouts. And had we been able to identify the clogged drains sooner, perhaps we could have conveyed the amount of work necessary and allow you to consider alternatives. But we stand by our work, and I am willing to work something out if given the opportunity. Sincerely, Stephen Manager, BPH Gutter Service
Greg J.
12/2016
5.0
gutter cleaning, gutter repair
+ 0 more
all good, would hire again
Description of Work: cleaned gutters
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Ted L.
11/2016
5.0
gutter cleaning
+ -1 more
BPH were very responsive, upfront and professional. They were available the same day to clean the gutters and were able to address the clogged downspout.
Description of Work: Cleaned gutters, cleared clogged downspout, performed complete inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Jeffrey W.
01/2015
5.0
gutter cleaning, gutter repair
+ 0 more
They were ver responsive. They showed up when they said and did the work quickly.
Description of Work: Replaced a piece of gutter. Also replaced rotten wood caused by bad gutter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$150
Deborah B.
09/2014
5.0
gutter cleaning
+ -1 more
Excellent experience. Received a detailed estimate and thorough explanation of what work was required and what it would entail. Installers provided high quality, very professional work. I highly recommend!
Description of Work: Replaced all fascia board, gutters, downspouts and area of corroded copper flashing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Tyler J.
11/2013
5.0
gutter cleaning, gutter repair
+ 0 more
I have worked with Brian for over 20 years. He is completely trustworthy. The men working for him are as well. It is sometimes difficult for him to give an exact bid due to vagaries of he project.In those cases, I agreed on a time and materials basis. It has worked out well for both of us. He isn't rockbottom, but the work his men do and his oversight makes it worth the price. For gutter cleaning, they send a card or call with a reminder to clean after leaves are down in the fall and after the trees leaf out in the spring. This year I hired them off season to fix the ceilings in my basement, build shelving there and paint. What a job! It looks great! Also, they recently installed new windows for the basement and built custom window well covers. (These jobs are not included in the cost of service listed above for the gutter work.)
Description of Work: BPH fixed a constant drip we cold hear when sitting on our patio. They found out the cause and fixed it. Peace ! No one else had been able to I.D. the problem. They also re-ran leaders it wouldn't bring rainwater to landscape lights and added leaders directed to a rain garden.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
malcolm S.
11/2012
3.0
gutter cleaning
+ -1 more
unknown
Description of Work: gutter cleaning
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Patricia B.
12/2011
5.0
gutter cleaning
+ -1 more
Our experience has been great. Prices are good but we have copper gutters so we have to replace things now and then. They do excellent work, they are professional, they come when they say they are going to come, and they don't break anything.
Description of Work: We have been using BPH Gutter Service for about two years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ben W.
11/2011
5.0
gutter repair
+ -1 more
Very well
Description of Work: Turned up late but were very professional after that and did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$1,400
Karen C.
09/2011
1.0
gutter repair
+ -1 more
See above. Would never use!
Description of Work: I tried to use them twice on a recommendation. The first time for a gutter cleaning, they told me on the phone that I needed to have them cleaned in October and then again in December, which made no sense to me. I then had an emergency repair situation where the gutter had fallen due to ice build up. The quote they gave to replace a straight 25 foot gutter, second story gutter was a staggering $1085.00. I luckily got quotes from two other places for $200 and $225. Not sure why they though this was ethical.
Rating Category
Rating out of 5
value
1.0
responsiveness
1.0
Krista T.
07/2011
4.0
gutter repair
+ -1 more
BPH was responsive with getting a rep out to quote the job but it took almost 2 weeks to actually receive the estimate. Their pricing was very competitive; however we ultimately went with another company that really looked into the source of why were having the problems we described.
Description of Work: We were looking for the replacement of a second story gutter in the back of our home, the re-pitching of an existing gutter that was hung at the wrong angle and the installment of gutters on our detached garage.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Eric P.
05/2011
5.0
gutter cleaning, gutter repair
+ 0 more
Fine
Description of Work: Gutter cleaning. Great job, reasonable price, knows what he's doing. Did some roofwork too, a little expensive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$350
Frank S.
05/2011
1.0
gutter cleaning, gutter repair
+ 0 more
I called twice for an estimate. Was told I would get one. Never did, even after calling and emailing.
Description of Work: The person never called back or came.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jonathan H.
04/2011
5.0
gutter cleaning, gutter repair
+ 0 more
A+++ experience with BPH. Prompt, affordable and did a great job. You couldn't ask for a more honest and quality gutting company. I will use them again and have recommended them to friends and neighbors. There is a reason why they've been doing this as long as they have - they're the best at it!
Description of Work: Cleaned gutter and drain system as part of routine fall maintenance, fixed a few corners.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Mary R.
04/2011
5.0
gutter cleaning
+ -1 more
The job was done very well. Very professional, courteous. I would use their services again without hesitation.
Description of Work: BPH cleared my gutters, downspouts and where needed, placed screens on the corners (amy not be the correct technical term!).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
John O.
04/2011
5.0
gutter cleaning
+ -1 more
They had to change the scheduled arrival time on the work day but once they came they looked intelligent, diligent, workmanlike and performed their tasks extremely well. They even cleaned up winter debris on a deck near one of the gutters that I just hadn't gotten around to doing myself. As individuals, I felt very comfortable with them around my home and I wouldn't hesitate to have them come again.
Description of Work: They cleaned the gutters, one of which had many pebbles stuck in the downspout, and reattached a gutter section to the roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$225
John P.
11/2010
5.0
gutter cleaning
+ -1 more
They showed up when promised and were very professional.
Description of Work: Cleaned gutters on 2 story house and garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Cynthia H.
12/2009
5.0
gutter repair
+ -1 more
The guy was very straightforward and he didn?t pressure me to make a decision on the spot when he gave me the estimate. His price was reasonable and he gave me a background about what he was going to do and why he was going to do. He said that he was not going to flush it out with water now, but will flush it out with water in the spring because it might freeze if he did it now. He provided enough information, but not too much information and was honest about it. He let me make a decision. I recommended him to one of my neighbors. I would use him again in future.
Description of Work: I used BPH Gutter Service in the end of November.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
J M.
05/2009
5.0
gutter cleaning
+ -1 more
He answered all of my questions and as a at no further obligation provided a quote for follow-up work for maintenace. I learned more about gutters than I thought I wanted to know!
Description of Work: Brian's firm came out and cleaned our gutters (which hadn't been done in awhile).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
JOSEPH B.
11/2008
5.0
gutter cleaning
+ -1 more
They worked very carefully and neatly, and advised me of a problem with a vent stack that both my roofer and a general contractor missed in the last couple years.
Description of Work: Cleaned gutters and some badly clogged downspouts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
JOCELYN S.
09/2007
5.0
gutter cleaning
+ -1 more
During the estimate, they have recommended some additional work to be done for the gutters. We opted not to do so. We agreed to the cleaning of the gutters only. They did not try to pressure me in the additional tasks. This was my first experience with them. I was quite pleased with the results as I would highly recommend them. Unfortunately, I do not recall the cost.
Description of Work: I had my gutters cleaned for my medium sized home. They disposed of the leaves and debris from my yard and rooftop.
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Service Categories
Gutter Cleaning,
Gutters
FAQ
BPH GUTTER SERVICE INC is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
BPH GUTTER SERVICE INC accepts the following forms of payment: Check
Yes, BPH GUTTER SERVICE INC offers free project estimates.
No, BPH GUTTER SERVICE INC does not offer eco-friendly accreditations.
No, BPH GUTTER SERVICE INC does not offer a senior discount.
Yes, BPH GUTTER SERVICE INC offers emergency services.
No, BPH GUTTER SERVICE INC does not offer warranties.
BPH GUTTER SERVICE INC offers the following services: GUTTER CLEANING, GUTTER INSTALLATION, REPAIRS & MAINTENANCE.