WNY Plumbing

I contacted WNY Plumbing to get an estimate to do plumbing so that I could have a washing machine and laundry sink in my basement. There was no set up for this. The plumber did all the plumbing work including installation of a pump. When they originally gave me the estimate they said the job might take a little less time and if it did the price would be reduced. The plumber was very efficient and organized. This meant my job was done in less time and I paid less than originally estimated. I appreciated the honesty and good work. I would recommend them to others and would use them again.

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Contacted WNY Plumbing to replace our hot water tank, which was about 14 yrs old. Pricing was very upfront, stated over the phone & on their website. Plumber arrived at expected time, answered questions that we had. Was professional, polite & cleaned up work area nicely. Price was a bit higher than stated because of some additional work done. Would hire them again.

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unknown

The service tech Ryan, as well as the gentleman in the office, with whom I had discussions regarding the features of a traditional tank vs tankless water heaters, were both excellent. I found them to be extremely professional and knowledgeable. The tank which I initially ordered turned out to be on back order. However, there was a tank which was practically the same; it just had a different brand plate that they would be able to install if I didn't want to wait for the brand I ordered to come in. The gentleman in the office assured me that the tanks were made in the same factory, just used different branding, as he has visited the factory himself in the past. I would whole-heartedly recommend WNY Plumbing. I found their prices to be on par with the quality of the product they installed. (That is, they weren't the cheapest, but I also did not order the cheapest tank. I would rather pay a little more for quality.)

Went well. Would recommend using them. I've had them at my house for two different jobs and have been happy twice.

Since the install, we have had MULTIPLE issues that have resulted from illegal plumbing practices. Our master bathroom now has to be entirely re-plumbed due to illegal T fittings under the toilet, having the shower and bathtub upstream of the toilet and having the toilet plumbing run INTO the vent stack (illegal). There is also no pitch to the sewer lines, so the water does not flow. All of this is not consistent with standard plumbing practice, and the T joint is reportedly illegal to use under a toilet in the state of NY (should have been a and quot;Jand quot;, and the shower and bathtub downstream of the toilet with a Y fitting). They also used substandard piping for the water lines, not IPEX, the type of which is usually run only in trailer parks, not $400k homes. Within 1 month of moving in, our sump pump failed and flooded our basement, and they refused to take responsibility, stating that we had somehow dislodged the float. They also blamed all the episodes of the flooding into the kitchen on leaking tile grout in the shower, which was not true. The entire master bath now has to be re-done, as well as the entire kitchen ceiling, as there is mold damage from multiple flooding episodes. In a home that is less than 4 years old. Interestingly, our builder no longer uses this company. I am not surprised.

Very well

They were very professional. I needed to have this done. I had pipes that broke and were leaking onto the side of the house. I had to pay the holiday charge, which was the stated rate. I chose to do this so I'm not complaining about that. They are a very good company.