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ORVILLE'S HOME APPLIANCES

Appliance Sales and Installation, Appliance Repair, Appliance Repair - Small,

About us

Orville's has a 60,000 square foot warehouse filled with over 10,000 Major Home Appliances and four 11,000 square foot showrooms with over 700 different Major Home Appliances on display. With such a large inventory Orville's is able to guarantee next day local delivery on all in stock merchandise. Because Orville's sells All Appliances and Only Appliances we will be able to find the right Appliance for your needs. Orville's services what we sell. We have the largest Factory Authorized & Factory Trained Service and Installation Department in WNY. Our certified technicians are available to service your old appliance or install your new one 6 days a week.

Business highlights

60 years of trusted experience

Services we offer

SALES, DELIVERY, INSTALLATION & SERVICE OF AIR CONDITIONERS, COOKTOPS, DEHUMIDIFIERS, DISHWASHERS, DISPOSERS, FREEZERS, HOT WATER DISPENSERS, LAUNDRY, MICROWAVES, RANGES, RANGE HOODS, REFRIGERATORS, TRASH COMPACTORS, WALL OVENS, WARMING DRAWERS, WINE STORAGE.

Services we don't offer

Anything not listed above


Accepted payment methods

Discover
MasterCard
Visa

Reviews

4.629 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
3%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 29 reviews

Kelly C.
01/2024
1.0
appliance sales
  + -1 more
We had a dishwasher delivered to our house and it was a series of bad events. The delivery men arrived several hours past the estimated window, the dishwasher is missing a piece that was supposed to have come with it, there was plastic packaging stuck underneath the screws which cannot be removed with normal tools and the delivery people broke our front screen door. Upon bringing this to the attention of the store and service department they will take no accountability whatsoever, stated the missing piece and plastic were the manufacturer’s fault and customer responsibility and claimed that our broken door was pre-existing (It definitely was not). It opened and closed properly immediately prior to the delivery men arriving, and it now hangs crooked. I do not appreciate, respect or endorse a company that dismisses a customer’s concerns and refuses to own up to their employees’ destruction of a homeowner’s property. Previous loyal customer lost forever. They are apparently too heartless to care though. Maybe other potential customers will be spared by this review. Go elsewhere.
Description of Work: Dishwasher delivery and installation.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$1,350

Adam M.
02/2021
1.0
appliance repair, appliance sales
  + 0 more
Stay away!! Go anywhere but this place waited 8 months for fridge came in broke after spending 6000 still doesn’t work they also did 2000 damage on my hardwood floor go anywhere but this place for appliances the place is a scam I am in the process of small claims do yourself a favor every employee passes the the buck I have video and documention. I will be putting on you tube
Description of Work: Delivered broke appliances spent over 10K damaged homes

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$8,000

Alan S.
07/2017
5.0
appliance sales
  + -1 more
Was very helpful at the store. The sales rep spent extra time looking up additional discounts, which we received. They kept in constant contact about the delivery. The purchase, delivery and installation went great. I would purchase from them again.
Description of Work: Replacing appliances. Refrigerator, washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

russell P.
03/2014
5.0
appliance sales
  + -1 more
They were prompt came the first thursaday and had to order parts, came back the next thursday and installed the parts, oven door works like new. Was worth the service call- only charged one time for service call even though parts had to be ordered
Description of Work: Replaced hinge on frigidare convection oven

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Marilynn M.
05/2013
5.0
appliance sales
  + -1 more
Our experience at Orvilles was very positive, as usual, and I would recommend them to friends and family.
Description of Work: Our sales person, Peter, advised us to look at a refrigerator & gas oven that were of equal quality but were less expensive than what we were considering. He put together a deal that cost us less than what the gas oven we were looking at cost for 3 appliances. Again--the quality was equal. He also was willing to hold them with a minimum deposit for a couple of months until our kitchen was completed. Very pleased.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Lucy E R.
03/2013
5.0
appliance sales
  + -1 more
Service was prompt, courteous and professional. I would certainly use them again.
Description of Work: Man came to fix dishwasher and did so after short wait for a part to arrive. Also noticed that oven door did not close properly and fixed that too. Very pleasant and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda B.
10/2011
5.0
appliance sales
  + -1 more
I had a good experience with them. They have a large selection and the price was reasonable. The sales people are knowledgeable.
Description of Work: I used Orville's Home Appliances to purchase a wash and dryer system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Sharon S.
09/2011
5.0
appliance sales
  + -1 more
They are a regular appliance retail store. It cost me almost $500. The washing machine has been working fine since I purchased it. I did try to get a machine that was of decent quality. I had received some recommendations from them at the store. They spent some time with me discussing my various options. So, all of that was good.
Description of Work: I purchased a washing machine from Orville's Home Appliances last summer.

Rating CategoryRating out of 5
quality
5.0
value
5.0

Yes, I recommend this pro
$480

Cindy T.
09/2011
5.0
appliance sales
  + -1 more
They have the best prices and they have a large selection. So, I always check with them when I need something. They have all the big brands; they have everything that I need. The staff is friendly and professional. In the past, they had recommended a separate company for installing the appliances. Once, the installation company dropped an appliance by a foot. It stopped working a few years after installation. I am not sure if they follow the same policy now. I think I paid $600 for the washer. They added on an extended five-year warranty for free as I had asked for it. I do not think I had to use the warranty. I have been happy with their quality. I will use them again in the future.
Description of Work: I used Orville's Home Appliances, eight years ago. I bought a washer from them. In the past, I bought home appliances from them. I bought microwaves, stoves, dishwashers; etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

David W.
06/2011
5.0
appliance repair
  + -1 more
It went fine. From internet research I was pretty sure that was the problem and I knew about what it should cost.
Description of Work: Troubleshooting of front loading washer that wasn't moving. Replaced control board.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Penny M.
06/2011
5.0
appliance repair
  + -1 more
Our Maytag frontloader developed a leak and then the bellow popped out, making the washer unusable. We had bought the machine in December 2009 at Orville's and I knew the one-year manufacturer's warranty had expired, so we initially called an independent repair shop that we had used before. The estimate was around $250, so we decided to get other estimates and called Orville's. I had forgotten that we had purchased a 5-year extended warranty (we almost never do, but this was an expensive purchase), but when they looked up our records, there it was. They ordered a replacement bellow, arranged a visit, and did the repair. The repairman also offered helpful suggestions on keeping the bellow in good shape. It took about a week to get the replacement part, which they did not have in stock, but aside from that the visit was quickly scheduled and the repair performed efficiently. We have purchased other appliances from Orville's and it's been a good experience. We'll definitely continue to buy from them again and will have appliances serviced by them too.
Description of Work: Replaced bellow (the big rubber gasket around the door) of our Maytag frontloader washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara M.
01/2011
5.0
appliance repair
  + -1 more
They were good. They came, they did what they were supposed to do when they left and then they followed up. There were no complaints.
Description of Work: I used the services of Orville's Home Appliances about three or four months ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Joan A.
09/2010
5.0
appliance sales
  + -1 more
We were satisified with customer service and they w
Description of Work: We bought appliances from them

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara M.
06/2010
5.0
appliance repair
  + -1 more
oBVIOUSLY THERE WERE PROBLEMS . But I credit them with sticking to their comittment to not charge any extra labor fees. I dont measure the work just by how smooth iot goes but how they handle it when it doesnt go smooth! Orvilles is good. Id recommend them as honest and reasonable.
Description of Work: I bought a gas range for them 4 years ago and tried to clean the oven but the cleaning cycle cause the stove to stop functioning. I called orvilles. They sent out a repairman who fixed the stove and said that they could order the part to fix the cleaning latch/lock for 30.00. No additional service fee required. he came back and the part did not work. no charge. he is coming back to put in the re-ordered part and aGAIN NO CHARGE BEYOND THE 30.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Nishi H.
01/2008
4.0
appliance repair
  + -1 more
Our tech, 'AZ' was on time, fixed the problem he was called for and did it pleasantly enough.
Description of Work: We had a leaky gas supply line to our range that was replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118.48

JEFF B.
07/2007
5.0
appliance sales
  + -1 more
Orvilles is the only place that I purchase appliances. They have great service, their prices are great and they deliver. I have been going to Orvilles for many years and would gladly recommend them to others.
Description of Work: I purchased a washer, dryer, refrigerator and stove there. They delivered the appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

VIRGINIA P.
06/2007
5.0
appliance sales
  + -1 more
The sales team here is very good and highly helpful. The man I dealt with was very knowledgeable and did a great job. I have used this place for the last decade. I got a refrigerator and a stove from them as well. They are a smaller appliance center that has it all. I think they are great.
Description of Work: I purchased a washer and dryer unit from this local appliance sales center.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

NANCY G.
06/2007
5.0
appliance sales
  + -1 more
This place is great. They offer great deals and specials and the sales team is quite helpful. I paid entirely less money than I thought I would by shopping with them. I thought the service was great and I love my new refrigerator too.
Description of Work: Orvells is where I bought my new refrigerator to replace the one that recently died in my garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

STEPHANIE P.
12/2006
2.0
appliance repair
  + -1 more
The service was covered by warranty. The phone appointment process was handled promptly and was flexible when we needed to change. Repair man was prompt as scheduled. However, he was unhelpful, rude, dismissive of concerns, and not informed about product. He stated that we should expect the motor to run 50% of the time, whereas we later located some service information which indicated that the motor should be on 25% of the time. He refused to check whether refrigerator was level ("not my job") and said if it was uneven I should use a "roofing shingle." Fortunately, we were able to locate appropriate information and make the necessary adjustments to correct the problem. A call to the service manager was not returned.
Description of Work: Service was requested to evaluate a noisy refrigerator which had been delivered and installed three weeks ago. Also the motor was running about 50% of the time.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0

$650

JOAN W.
10/2006
5.0
appliance sales
  + -1 more
I compared prices in the news and Internet. They could beat any prices I found. I purchased from them before and was very satisfied. The sales person was very helpful. I would highly recommend buying from them.
Description of Work: Bought microwave oven

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$75

STEPHANIE W.
08/2006
5.0
appliance repair
  + -1 more
I was very pleased with the work Orvilles did. The tech Jim was very professional, and polite. He assessed the problem, and said he had to replace the coupler. He even showed me the broken coupler. I will definitely use them again.
Description of Work: They assessed the problem with my washer and replaced the coupler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

TIM W.
08/2006
5.0
appliance sales
  + -1 more
Generally, I find their prices are the most reasonable around. Sometimes the sales associates are high-pressure, depending on the person you get. Theyll always tell you they charge for shipping. Tell them youll buy the item if shipping/setup/take away is all free. They do it every time. They can usually deliver the item the next day. Delivery people have all been neat, friendly, and helpful.
Description of Work: I bought a dryer from Orvilles recently. I have bought several other items from them as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$297

07/2006
5.0
appliance repair
  + -1 more
Orvilles Home Appliance did a great job. The man that came out took his time, and did a thorough inspection. I appreciated that he took time to make sure that he didnt make a mess on the floor. Everything was put back as it was before he got here.
Description of Work: Orvilles Home Appliance came to the house to do an inspection on why it our appliance was not working. They replaced the panel board that had broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

07/2006
5.0
appliance repair
  + -1 more
Orville did a great job and was reasonably priced. I have them service all of my appliances, and I am always well satisfied. I would recommend them.
Description of Work: My washer was not working properly. Orville replaced the agitator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54

MARY L.
07/2006
4.0
appliance repair
  + -1 more
Orville performed the work well. I had to wait for someone to come for five days so I was kind of upset about that. They wouldnt pinpoint an exact time so I had to wait all day. Once they got out here they fixed it right away and he was very nice and friendly.
Description of Work: Orville replaced a spring on the refrigerator so the door would open and close.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$100
    • 1(current)
    • 2

Contact information

3979 WALDEN AVE, Lancaster, NY 14086

www.orvilles.com

Service hours

Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Sales and Installation,
Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning

FAQ

ORVILLE'S HOME APPLIANCES is currently rated 4.6 overall out of 5.

Monday: 8:30 AM - 4:30 PM

Tuesday: 8:30 AM - 4:30 PM

Wednesday: 8:30 AM - 4:30 PM

Thursday: 8:30 AM - 4:30 PM

Friday: 8:30 AM - 4:30 PM

ORVILLE'S HOME APPLIANCES accepts the following forms of payment: Discover,MasterCard,Visa
No, ORVILLE'S HOME APPLIANCES does not offer free project estimates.
No, ORVILLE'S HOME APPLIANCES does not offer eco-friendly accreditations.
No, ORVILLE'S HOME APPLIANCES does not offer a senior discount.
No, ORVILLE'S HOME APPLIANCES does not offer emergency services.
No, ORVILLE'S HOME APPLIANCES does not offer warranties.
ORVILLE'S HOME APPLIANCES offers the following services: SALES, DELIVERY, INSTALLATION & SERVICE OF AIR CONDITIONERS, COOKTOPS, DEHUMIDIFIERS, DISHWASHERS, DISPOSERS, FREEZERS, HOT WATER DISPENSERS, LAUNDRY, MICROWAVES, RANGES, RANGE HOODS, REFRIGERATORS, TRASH COMPACTORS, WALL OVENS, WARMING DRAWERS, WINE STORAGE.
Anything not listed above

Contact information

3979 WALDEN AVE, Lancaster, NY 14086

www.orvilles.com

Service hours

Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM