I did like them, but we were going through some things so I put them on hold. When I was ready to have someone come and clean the house I started looking, but I may give them a call. Their office system is very efficient. They send out a calendar by email and ask you to confirm via email. It is great for people who are really busy. The office staff are so nice and they schedule everything nicely. As a business they are run very well. They were usually here 3-4 hours. One person came to complete the work. She was great, really nice.
Description of Work: They cleaned the house monthly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Deborah P.
10/2013
1.0
house cleaning
+ -1 more
Well I'm not happy. She wiped the top of washer but didn't touch the dryer that was right next to it. She didn't do the few dishes that were in my sink so therefore my sink was not cleaned either. The floor on side of the stove not cleaned. There was a penny on the floor behind the toilet before the cleaning and the penny was still there after the cleaning so behind the toilet was not cleaned. There were cob webs left above window in the bedroom. There's a shelf on the wall in the living room that was not dusted. When she vacuumed she didn't move the table, that's on wheels, to vacuum. The main thing that we wanted taken care of which were the walls was not done and neither were the window ceils!!!!!! She only stayed 2 1/2 hours and to top it off before she left she asked for a cigarette and informed my daughter, through conversation while cleaning the living room, that she smoked 'weed'. The whole experience for my daughter was horrible and I'm not pleased at all so now I will be paying for someone else to go clean her apt. I used Magic Assistants before but went with Neat freaks because my daughter said they were a little cheaper well I guess you do get what you pay for huh!
Description of Work: Where do I begin. I paid for the provider to clean my daughters home for her. She is 7 months pregnant and her husband works long hours and is need of some help. Husband is a smoker and until she found out she was pregnant my daughter was also so the main reason for the cleaning was to focus on washing the walls to remove the smoke smell. My daughter was the one in contact with the company and she informed them via email what she wanted done and they set up for somebody to come out today and was suppose to received 3 1/2 to 4 hours. Well they were scheduled to arrive at 12:30, she called to inform my daughter that she was running late, which was fine, she arrived approximately 12:45. Upon arrival my daughter told her that she wanted the walls washed, window ceils cleaned along with the normal cleaning. She began in the kitchen, which is the entrance area, then went upstairs then came back down to the living room then at about 3:15 she left.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$100
Response from Neat Freaks Cleaning LLC
We are very sorry that the level of service was not what you expected and did addresses the issues with your daughter and our cleaner. I do believe that the cleaning could have been better and like most businesses we get a complaint from time to time. Our cleaner should not have discussed sensitive topics with your daughter even though the conversation went two ways. This particular cleaner has never had negative feedback and her retention rate with new customers has been outstanding. There seems to be a missing piece to this puzzle. In addition, when the cleaner left she was told she did a good job and would be called once the baby was born. I think if a checklist was made as we suggest all customers do, the areas that were not addressed would have been taken care of. Regardless, we are sorry your experience was not that of our other customers and we provided your daughter with 50% off of the invoice.
Margaret V.
05/2013
5.0
house cleaning
+ -1 more
The cleaner did a great job. The place smelled much better and we were able to put it on the market just a few days later. It would have taken me time off of work and a lot more effort that I would have been able to make.
Description of Work: Jill sent a person to clean my aunt's condo which was, to put it mildly, a mess. She cleaned out all the cupboards, vacuumed, and got rid of all the dust and cobwebs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from Neat Freaks Cleaning LLC
Thank you for your kind words:) We are happy that your experience with us was a great one.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
Neat Freaks Cleaning LLC is currently rated 3.7 overall out of 5.
Sunday: 9:00 AM - 4:00 AM
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
Saturday: 9:00 AM - 4:00 AM
Neat Freaks Cleaning LLC accepts the following forms of payment: Check