Indoor Air Professionals

They did a great job but forgot to put our bed back and had a problem getting the dryer back in place. Notified the company and they where quick to respond and offer to send the techs back to correct anything that was wrong. We already moved the bed and are replacing the laundry machines. They did apologized for any inconvenience and their offer to send the techs back went along way in customer satisfaction.

cleaned all of the ducts from the furnace and vacuumed the registers. dryer vent was full of lint

The two technicians who did the work communicated exactly what they needed to do, how they were going to do it, what the issues were, and what they found. This company was top notch and I would recommend them to others.

The work was good. They did what they needed to do. I thought the price was high. We would use them again if we didn't find a similar service for less.

They did a heck of a job. They used some kind of a vacuum thing, it blows in and it takes the breeze and it falls to the bottom and at the end of the session they showed me exactly what they found which was impressive.

They were very prompt and professional. They were sure to explain the process and the results of the cleaning. They gave a very reasonable and accurate quote in advance of the work and I would definitely recommend them to others.

Technicians showed up on time and were very professional. I took them 3-4 hours. I notice an improvement in the quality of the air in my house. I give them a B for price because it seems pretty costly for the number of hours of work done also, the fact that they would clean my dryer vent for an extra $55, something I know I can do with a shop vac in 15 minutes, seems a bit much like gouging. That said, they seem to be the only people in town who do the vent cleaning job "right" and they need some impressive machinery to do it so they can charge a premium for their services. I give them a B for professionalism because it seems that all their sales people are not created equally. Patti came out to my house and and did an excellent job explaining what I they would do if they came out to do the job. She was outstanding. I have a co-worker who just moved into a new house and was looking for a duct cleaner. Based on my experience I recommended IAP. Her estimate was done entirely over the phone and she was left with uncertainty about if she would need to move boxes out of the way before the duct cleaning was done - A visit to her house like I received would have been much appreciated. In addition, she was never asked how she heard about IAP so I missed out on the referral fee. Overall though, I will use them again in 3-5 years when I should have my ducts re-cleaned.

The showed up on time and were very professional in cleaning the ducts never cleaned and the house built in 1951. Kept me informed through out the procedure and finished when they said they work. My contact with the office was great and informative. I felt no need to get comparative quotes and after it is done I feel that there was no need. We are very satisfied.

Excellent on the phone to set up the appointment. They were able to put me on the schedule pretty quick which I was happy. The day they we're scheduled to come out their vehicle got sideswiped in the city and they were not able to make it. So we scheduled it for the next day and they came on time. When they arrived they explained everything that they were going to do and their workers were very professional. They worked nonstop from the time they showed up to the time they left without taking any breaks. It was like they were on a mission. They left the place spotless, I even tried to find some dirt they left behind but I could not find any. You would not even know that they were there except for the cleaner air they left behind. I Will be using this company again in the future and also would highly recommend them to anybody else.

Spoke with Pete about two weeks prior to getting the work done, he gave me a quote over the phone, time of arrival & type of work to be completed. Two days before the appointment Pete call to ask if the time & date was still good in which I said it was. He then explain that the crew will arrive about 12:30pm & work till about 2:30pm on the cleaning. The day of the appointment two gentlemen arrived at 2:25pm and were completed at 2:30pm. Jason & Carl showed up and were very professional & explain everything during the cleaning process on what they were doing. They encourage me to ask questions and had no problems taking the time to explain what was going on. They also showed me before & after results of the cleaning,which was at times very surprising since we previously had them done. I was very happy with the results and they left the basement in great condition considering the work they performed. This is the first time I have used Indoor Air Pro & will definitely use them again in the future.

One person came out; he was professional and wore protection around his shoes to make sure he wouldn't get the house dirty. He arrived a few minutes early and in the next few days we received an estimate in the mail. Overall it went smoothly.

They were very professional and they were on time. I have used them once before. I used them quite a few years ago. I noticed that they were in the magazine that I got from Angie's List so I called them and made an appointment. They came out and they were nice and very knowledgeable young men. They did a very good job. They showed up on time. They took as much time to get it done right and professionally. It took them 3 hours but they did a very good job.

These guys were amazing, professional, organized, efficient. Getting our ducts cleaned was the best decision we've made in a long time. Immediately afterward, we no longer kept getting sick! And our house had that "new house" smell. I gave the "price" a "C" since It seemed VERY expensive to me, but we didn't get any other estimates or shop around. So I have nothing to compare it to.

David Guetti at the office was most kind and considerate when making the appointment of the phone. Hector and Carlos called and said that they could arrive early if that was okay. It was. They explained what they planned to do in a manner easily understood. As they progressed, they would update us on the why's of what they were doing. Hector did some extra work on the ducts where covers had been removed by replacing them. That was appreciated. When all was finished, they took us through what had been done and the results of their work. They were very pleasant and patient. All was left clean and neat. You would never have known they were here except it just feels better. We would recommend these two gentlemen to anyone.

very please. 5 star operation. Rue Madeleine, Williamsville NY

Everything went great! We just bought a new house that only had one owner for 30 years and wanted to get this done prior to moving in. Pat came and did a walk through and gave us an estimate on getting the duct work cleaned and vacuumed out. The price was higher compared to some others but my fiancé and I chose indoor air because they took the time to explain what we were getting and how it all worked. The actual invoice was spot on to the estimate given. The crew was on time and professional. Also, the amount of lint that they sucked out of the drier vent alone was massive! Scary considering the risk of a drier fire. I won't have this done again for a very long time, but I'm glad I did and I would recommend them if you are considering this.

Two workers came to do the duct cleaning. They were very professional and punctual. They cleaned all the ductwork in the basement, and all the vents and air returns in the house. They vacuumed and sanitized them. They showed me the filters they used in their equipment before they set it up. They put in clean filters. After they were done they showed me what was cleaned out of the ducts. They were polite and cleaned up all their mess when they were done.

Their two man crew arrived on time and got started right away. I prepared all the vents and returns which helped get the process started quickly. I took about two and one half hours and they did have to make a number of circular holes in our main duct which were covered with a larger square piece of metal. All the vents were cleaned and sanitized and they also cleaned the furnace blower. Our biggest problem was the dryer vent which they cleaned from both ends because of the length and it blew out quite a bit on the back end. We were very pleased and have noticed a big improvement in our furnace performance and air flow. We would definitely recommend this company.

I took the day off from work only to have this guy show up 1/2 hour early and provide a complete excuse why he was not going to do the job. It was a nice day, I guess he had some other place he wanted to be.

They were excellent. We have 2 furnaces so it was a big job. My husband was extremely pleased with the amount of time and the precision that they took. They did a very thorough job. I talked to other people about this service and they were probably below those estimates so I thought it was a good price.

cleaned out all of the ducts of dust and debri

Did an efficient walk through of the house, provided extensive detail on how the work would be done. Left a detail quote and videos and literature related to the proposed work. Decided after inspecting some of my air ducts and reading independent literature (EPA web sit} that the system did not need to be cleaned.

I had called and spoke with Dave. He gave me a quote over the phone. The day of service, two workers came over, neither of which was Dave. They explained their process of cleaning and went to work. I am assuming my ducts are clean, as I was not afforded the ability to look. It was like "we're done!" My biggest complaint is, my basement was filthy!! I was told that the dirt on top of my ducts WAS THERE, which I beg to differ. But there was dirt all over everything in my basement. I shudder to think they do this type of work in finished basements. There was no call back from IAP asking how it went. I am not going to argue with their workers as to the dirt after I point it out to them. This has also lowered my opinion of the professionals who recommend this company.

I'd been worried about the ducts causing us health problems lately, so to rule that out, I asked them to come for a cleaning. Gwendolyn Bork (one of the ladies there) called me back within 24 hours and I explained the ventilation system to her as best I could. She set me up right away and checked in a few times to make sure we had the right day and time. When the guys got here, they realzed how clueless I was and reassessed my system. They first explained why a FULL cleaning wasn't going to be possible; we DO have two flexible ducts for our oil furnance in the roof crawlspace, but our intake fan area and cold air returns are just rectangular holes with vent grills/filters leading to the 18 inch deep bedrock crawlspace below our home. There's no possible way to seal those off effectively for a cleaning, since that would be tantamount to sealing up a small basement and hoping to suction it out. However, they DID take out the decades-old air filter (which looked like a solid black wall of soot) and replaced it, then recommended ways and means to update our heating system (either with a gas furnace for my ancient oil one or additional ductwork). The guys were even kind enough to repeat the entire thing multiple times to my husband over my crummy cellphone speaker...and after ALL this, left without charging me a dime (even for the filter)! Gwen herself even called back within 10 minutes of their departure to make sure things went well, and to offer more possible ways to intergrate the cold air returns into the system. I live out in Medina which is at least 45 minutes from where they're based, so they could EASILY demanded payment for time spent, or led me to believe that a cleaning was still necessary. Instead, they were completely above board and honest about what they could and couldn't do, and patiently provided me with simplified explanations that gave me the ability to solve the real problem on my own. As I sit here, nearly 3 months from the date of service, I realize that just the simple filter change actually DID rectify our health issues, so this was probably the best home repair service we've ever HAD. If you actually need duct cleaning (or if you just aren't sure, like I was), DEFINITELY choose Indoor Air Pros company! They are more expensive, but the work they do IS certified, their people go the extra mile to be amiable while helpful, and the added bonus of knowing they're too honorable to play games with your money makes the choice simple.

Everything went very well. All dust, wiring and tape was removed from all air ducts neatly. Workers were very professional. Job was completeld on time.