Excel Auto Glass

Window slipped out of the bottom clamp and would not go back up. I removed the inside door panel. Had door panel and screws set aside. Emailed Excel and had a response back quickly. Was able to get an appt for later the same day. Was told diagnostic fee was $65. When I got there sign on wall said labor rate $65 an hour. Most places I've gone to pro-rate that. Time spent on window was about 15 minutes, but was still charged the full $65 fee, plus 20 something for the needed epoxy to hold it back in. When they were complete, door panel was put back in place, but I had to install all the screws. Sorry, but if you are going to charge me the full hours rate for approx 15 minutes, I would have expected the panel to be fully re-installed. Even with this, they were responsive, professional, and polite. With limited places to go for work like this, I would most likely return for future work, now knowing fully what to expect price wise.

I called Excell about a chip in my windshield. They told me they could repair the chip for $65. I made an appointment and was in and out of the shop within 1 hour.