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Aqua-Jet Pools Spas and Patio Furniture

Pool and Spa Service, Pool Sales Construction and Installation, Furniture - Sales

About us

Full Service Pool and Spa store for all your outdoor needs!

Business highlights

56 years of trusted experience

Services we offer

We offer pool openings and pool closings, Installation of Inground Pools, Above Ground Pool Sales, pool Floats and Games, Chemicals for Pools And Hot Tubs, liner Installations, Free Pool and Spa Water Testing. Large Selection of Patio Furniture and a Umbrellas. Outdoor Resin Wicker furniture, Firepits etc....

Services we don't offer

We do not re-surface Gunite Pools or do tile work on pools.

Amenities



Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

2.64 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
25%
1
50%


Rating CategoryRating out of 5
quality
3.3
value
3.0
professionalism
2.3
responsiveness
2.4
punctuality
2.3
Showing 1-4 of 4 reviews

Justin C.
06/2016
2.0
pool cleaners
  + -1 more
We hired Aqua Jet to open our pool the first week of May, and got one of the last spots on their calendar. The pool was opened on the day they said it would be, and everything was fine except that they didn't screw many of the pool cover knobs back into the cement - so now there one inch pieces of metal sticking up all around the pool. But not too big of a deal. The real problem was scheduling a weekly maintenance/service visit. When we signed up and filled out the forms for the pool opening at the store, we told them we wanted weekly cleaning service and filled out the form. After three weeks, we called to ask when the last time they cleaned the pool was (because it was dirty) and were told we weren't in the system. We asked them to re-send whatever forms we needed via e-mail and they said they would. After not receiving the forms as promised that day or the next day, we drove to the store to inquire in person (on a Saturday). There, we filled out the required forms, provided credit card information and were told they would contact us in the next day or two. No one ever called. We followed up on Monday, Tuesday and Thursday of the following week. On Monday and Tuesday, we were told that they would try to get us on the schedule. No one ever showed up. On Thursday, we called and were told that we were not in the system and that we hadn't filled out the required forms (we had - in person, in the store!). At that point it was clear that they were incapable of returning calls or getting us on a schedule, so we cancelled our service and hired another pool company that offered to come the following day and service our pool weekly. Very disappointed in the lack of responsiveness and how difficult it was to deal with this company. If they didn't want our business, they should've said so in the beginning.
Description of Work: Opened pool in early May. Repeatedly tried to engage them for regular weekly maintenance, but they were too busy to return calls and ever come out.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Claudia M.
05/2015
5.0
pool cleaners
  + -1 more
I've been using them for 2 years now. They opened my pool last week ad they come every 2 weeks to service it. I spent $475. They're nice people, they're flexible and they do a great job. I haven't had any unexpected issues. I switched to them from a company that I had issues with and the value of their services for my pool is great.
Description of Work: I used Aqua-Jet Pools last week to service my pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

TRISHA G.
06/2014
1.0
pool cleaners
  + -1 more
Emailed back and forth. Once I said that it was a spa that was not bought from them I was advised they would not service it.
Description of Work: Will not perform service on hot tubs unless it was bought from them.

Rating CategoryRating out of 5
responsiveness
3.0


Response from Aqua-Jet Pools Spas and Patio Furniture
[member name removed], I'm sorry you are not happy but the reason we only service Hot Tubs that we sell is because we can only get parts for the specific spas that we carry. We also only have certified repair men on staff. These service men are trained by factory reps..... For example if you owned a Jacuzzi Brand spa and needed a new control panel we do not have access to those spa parts. If you own a Hot Spring, Tiger River, Fantasy, Nordic or Hot Spot spa we would be glad to service it for you, regardless if the spa was purchased from us or not. These are the spas we carry and can get parts for and are trained to service.

Jodi E.
04/2014
1.0
pool cleaners
  + -1 more
Badly except when they took the money. Check the Better Business Bureaus' closed complaints.
Description of Work: Purchased pool, and had it installed

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,600

Response from Aqua-Jet Pools Spas and Patio Furniture
I'm wondering if you bought the Swimming Pool under another last name. I can't find any pools sold under (Member name removed)in 2010. Also I would like to note that at Aqua-Jet Pools we do not install above ground pools. We only sell materials. We provide homeowners with a list of installers they can choose from. Also, if the pool wall happened to be damaged from ice/weather conditions then that is not covered by any manufacturers warranty. Again, if you could please provide me with copies of receipts that you have I would be glad to research the matter further. At this time I have no record in 2010 of your pool purchase from Aqua-Jet Pools. Please contact me. Thank You, Tanya Garraghan 845-336-8080

    Contact information

    1606 Ulster Avenue, Lake Katrine, NY 12449

    www.aquajetpools.com

    Service hours

    Sunday:
    11:00 AM - 3:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Furniture - Sales

    FAQ

    Aqua-Jet Pools Spas and Patio Furniture is currently rated 2.6 overall out of 5.

    Sunday: 11:00 AM - 3:00 PM

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Aqua-Jet Pools Spas and Patio Furniture accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Aqua-Jet Pools Spas and Patio Furniture does not offer free project estimates.
    Yes, Aqua-Jet Pools Spas and Patio Furniture offers eco-friendly accreditations.
    No, Aqua-Jet Pools Spas and Patio Furniture does not offer a senior discount.
    No, Aqua-Jet Pools Spas and Patio Furniture does not offer emergency services.
    No, Aqua-Jet Pools Spas and Patio Furniture does not offer warranties.
    Aqua-Jet Pools Spas and Patio Furniture offers the following services: We offer pool openings and pool closings, Installation of Inground Pools, Above Ground Pool Sales, pool Floats and Games, Chemicals for Pools And Hot Tubs, liner Installations, Free Pool and Spa Water Testing. Large Selection of Patio Furniture and a Umbrellas. Outdoor Resin Wicker furniture, Firepits etc....
    We do not re-surface Gunite Pools or do tile work on pools.

    Contact information

    1606 Ulster Avenue, Lake Katrine, NY 12449

    www.aquajetpools.com

    Service hours

    Sunday:
    11:00 AM - 3:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM