PuroClean Professional Restoration

Puroclean was quick to respond, did an excellent job, and made it so our firehouse was out of service for a short period of time. Thank you to Miriam and team Puroclean

Puroclean was frustrating to work with because of their poor communication. They need to work on effectively communicating with their clients. Whoever was in charge of the project might have communicatef to the crew what needed to be removed from the property but at what point do you think you should let me know? The work took about 4 business days. They kept sending a different crew of individuals each day. They sealed up my basement and left all my lights on (couldn't turn the lights off myself because I had no access to the basement plus of course I didn't have the protective gear) When they came the next morning I asked them to turn off the lights when they were finished, again they left them on. You would communicate something to one set of workers today and next day someone different would show up and have no knowledge of what was going on. One of the workers took it upon himself to bring a boom box music player to my house and processed to have a party in my basement with me upstairs, so much for professionalism. The music was so loud I had to go tell him to turn it down. I will say my overall issue was with some of the individuals Puroclean employ, that seem to lack respect for people's home and lack professionalism plus the poor communication didn't help. On a positive note Purocleans employee James was exemplary, he was on sight 2 out of the 4 days but he was professional, knowledgeable, personable and excellent at keeping me abreast of what items were being removed from my property and even took the time to advise me of preventive measures to take to decrease the mold issues from returning. A+ for James he was a pleasure to work with. The older gentleman (I didn't get his name) that came on the last day when they painted was also excellent to work with. The end result was good because my basement looks great. They cleaned, removed everything that had mold, painted and the basement was able to passed a mold spores test.

It was a smooth transaction from first call until completion. Call was answered immediately and an appointment was set up for the next business day for an estimate. The representative was prompt, friendly, and professional and we were able to get a rough estimate of the cost and work timetable. We received a call that evening with a price quote which was on the low end of the estimate and we set up a work appointment. The technicians were on time, worked quietly, and did a wonderful job. We are very pleased and would recommend their services.

We had a pipe burst, causing a minor flood, saturating the carpeting in a room in our finished basement and running into the crawlspace beneath our stairs. I contacted PuroClean around 7:00 p.m. and was immediately connected with a live person on the other end who put me in touch with one of their techs. After explaining our problem, he said he could come by in about 90 minutes. Within 10-15 minutes, I received a callback from Andrew Rankel (Owner), who indicated he was close by and could come over even sooner to assess the damage. Andrew arrived within 30 minutes and reviewed the water damage, helped me move some items out of the way, and contacted his techs to apprise them of what they would need to do when they arrived. The techs arrived around 30 minutes later and explained what they would be doing and then set to work. They were quick and efficient, putting the furniture up on blocks, extracting the water, going into our crawlspace to inspect and remove insulation that had gotten wet, and then setting up several driers and a dehumidifier. This required running an extension cord across a small hallway and plastic tubing from the dehumidifier to the bathroom sink. When I expressed my concern about trip hazards, particularly with my elderly parents in residence, the techs were very quick to tape everything down. From the time I called to when everything was done was approximately 3 hours--fantastic! I was advised that it would take 2-3 days for the driers and dehumidifier running 24/7 to dry the carpet. Andrew stopped by each day to check on the equipment and the moisture levels. The equipment was removed in 2-1/2 days and then Andrew arranged to have someone come in and clean the carpet a few days later. After the cleaning was completed, Andrew came by again and inspected the carpet, made sure we had no questions and were satisfied with the job. I'm not sure what the exact cost was because PuroClean billed the insurance company directly, so there was no out-of-pocket expense while we waited to be reimbursed. Although no one wants to have to go through something like this, I have to say that Andrew and his crew at PuroClean made it a lot less painful by being so quick to respond and doing such a great job. Andrew was very conscientious and hands-on, and I greatly appreciated his personal attention to the job and making sure that everything went smoothly and to our satisfaction. While I hope we never need their services again, it's good to know that they're there if something happens and I wouldn't hesitate to use them again. I highly recommend PuroClean--check out their website for more information on their services.

The entire job was handle in a professional manner, timely and with the least amount of disruptions to the office. They did everything possible to keep our office running and worked hard to minimize our down time.

Our experience with this company was excellent. We called several similar companies on the same day; PuroClean was the most responsive--calling back immediately, and they had someone here to estimate the job within an hour. The price was fair and they started work the next business day. They tested the moisture levels in the walls and were able to save more of the drywall than we expected. The crew arrived for work promptly, worked quickly--had 22 years' worth of basement "stuff" boxed and stored and the carpet and drywall removed, all in one day. They thoroughly dried and retested the moisture levels, and left the space clean, fresh, and ready to renovate. While we hope to never need their services again, we wouldn't hesitate to call them immediately if we did need them.