crestview plumbing&heating

I first contacted John a month ago, asking how I could go about replacing two toilets in my home. He told me to go ahead and order the toilets from Home Depot and he will come install them for an estimated cost of $300 for both toilets. I purchased the two toilets and had him come by. I work a 9-5, M-F schedule, so John said he could do the work on Saturday in the morning. He came Saturday morning, looked at the two existing toilets I have, and told me that he needs to find and purchase a piece of slate to replace the one that my current toilet is mounted on. He told me he would locate the part during the week and come back next weekend to install the toilet, which was fine with me. During the week, I tried to call him a couple times, leaving messages for him. On Wednesday, he got back to me saying that he found a supplier that sold the part and that he should be good to come do the toilets on Saturday morning. I also asked him about what I should buy to replace my kitchen faucet, so he gave me his cell phone number to text him a picture of the sink. By Friday, I never got a response from him about the picture I sent to his cell phone, so I called to confirm that he got it and that he is still coming Saturday morning. However, he did not respond to my calls. I tried sending several texts to him, and got a text response later that night. He said that he had a rough week and would have to do some jobs that he had put off instead of coming to install my toilets Saturday morning. I told him that I understand and asked if he could come by to do the toilets next Saturday morning. He responded that that would be perfect, and that he would confirm Thursday or Friday. Come Thursday night, I have not heard from him, so I sent him several texts asking if he is still coming to do the toilets Saturday morning. He did not respond. I tried sending him messages on Friday as well, to no avail. He didn't return any of my messages at all after this point. Now I understand if the service man is having personal problems and could not do the job, but he should at least let me know that he can't come instead of completely ignoring my messages. It is completely unprofessional to make an appointment to come do work and then not to show up, fail to contact the client in any way about not canceling. I would highly recommend AGAINST using this plumber for any work.

The guy is very honest. He is great and has been doing work for me for a while.