Ridout Heating & Cooling

I am a single female and mother of 3. I have used ridouts for 3 years to check my heating and cooling at beginning of the seasons as they usually run specials. My furnace and ac were about 7 years old and professionally installed. I also always pay with cash or check when they come for the service call. For 3 year they have refilling my refrigerant when I suspected a leak I was told that It was just cheaper to refill it and it wasn’t illegally leaking yet. Then last December I called for no heat. Scott the owner was able to come to my home in a reasonable amount of time. When he arrived he went to my furnace and in about 5 min he told me that I had a furnace that had a bad heat exchanger and that the brand offered warranty work. I asked him how much this would cost, would I have heat through the weekend and if he had done this warranty work for this brand. To which he said no, this would be the first time and it might run you 400-600 in labor because that would not be covered under the Brands warranty. So I asked would it happen again if it was the same part that was being replaced, should I not just think about replacing the whole furnace? To which I was told, “Even if you told me today you wanted a new furnace, I do not have time to replace it. I don’t know what you believe in but you better pray what you have lasts you the weekend.” I was very upset by this and asked him if it was running now and he told me he was going to rig it to work on high. I told him I wanted to talk to my dad about it and get some quotes first before I made any decisions. He walked away from me and made a phone call on his phone as he was leaving and I asked him how much I owed him for the visit to which he said we will bill you. About a week later I had 3 other company come and give me estimates on a new furnace none of them worked on the one had. But I did ask one of them if they knew how my furnace was rigged. His eyes got really big and he said do you have windows cracked... I said no and he asked if I had co2 detectors, which I did and then he said I’m not sure and looked at my furans told me the safety switched had been pulled so they would bypass. I was upset that ridouts never suggested to open windows or worried about our welfare on top being treated rudely. Finally about a week and half later ridouts called me to set up a time to make the warranty repair work. I was a bit shocked by this and proceed to tell them I was getting quotes from other businesses to which the secretary asked if Scott gave me one. To which I told her what Scott said about not having time. She said let me talk to him and in about an hour I emailed a list of furnaces with prices. I know nothing about furnaces and I guess I was supposed to know and just pick one. I decided to go with a different company whom I was very happy with. When they took out my old furnace I asked them to let me know if the exchanger was bad for my own peace I’d mind. In about a week the own of the company who removed my old furnace said that the exchange was not bad but what they did find is that a fan was freezing up which would have caused the safety to be tripped. So long story short they did not properly inspect my furnace and then they sent me a bill for the ordered parts and wanted to charge me shipping to send them back. I explained over the phone to Scott that I did not agree to the work and he should not have order it with out my consent therefor should not be responsible for those fees. To which he said if you don’t pay I’ll send you to collections. I would never recommend anyone who does business like this. Scott is lair and crook.

Scott arrived for the estimate as scheduled and provided a detailed estimate to us within 2 days via email. We had several questions for Scott over the course of a month as we sorted through 3 estimates and compared products. Scott replied to all emails the same or next day. Installation date was rescheduled 1x but it was clearly communicated to us via a phone call 2 weeks in advanced and caused no issues. Installation was completed as promised and the units look great. All work was neat and the guys did a fantastic job.

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They were punctual and professional. Removed old furnace and installed a new one. Difficult job because of space constraints so they had to return the second day to haul the old furnace out of the basement. They did not leave the first day until they were sure the new furnace was working properly to provide domestic hot water and heat if necessary. Being July, heat was not needed but it was nice to have hot water for a shower.

just all around nice and caring people. Even helped me put my window air conditioners in just to be nice. I wish they did more kinds of jobs as I would hire them for any job.

It wasn't a bad estimate, but it wasn't all that detailed. The company that we went with gave us a more detailed quote and was closer. He was very nice on the phone, and when I let him know we were going with another company, he was very courteous. He was also prompt in arriving to the service location, as well as getting us the estimate.

Ridout's crew could not have been more professional, courteous, personable, knowledgable, or detail oriented. A job that should have taken two days was done in one! Everything went smoothly from their punctuality of their arrival to the clean up when they were finished. I could never ask for better service than I received.

Routine Service on heating system they installed four years ago. Great people. Always return calls. Even helped me put my air conditioner in the window when done.

Ridouts gave us several estimates to replace the furnace in a home we were purchasing. They were great about getting out there to do the estimates and to give us several different options at various price points and explaining the difference between those options. With their help we were able to make an educated decision that we are happy with. They did a great job with the installation and the subsequent clean up. We had gotten another estimate from a different company who only gave us one - much more pricey ($1000+) estimate. Ridouts did a great job and saved us money as well. They even completed all of the paperwork and mailed it in for a rebate as well.

They were really good. They saved me some money by finding a scratch and dent furnace and it saved me a few hundred dollars. They were there when they said they were going to be there. They explained everything they were going to do in detail. I was happy. They were a referral from my son who had a furnace done. I have recommended them to others and they have loved it.