Jim Andrews (Please contact me by E-mail only)
About us
Master Carpenter with over 30 years experience. My Son Chad (Licensed electrician) and I , are focused on your project and your project alone until we have completed every detail to your Satisfaction.
Business highlights
Services we offer
000 labor and materials (All work guaranteed for 3 years.) Please let us know your electrical needs and save on the labor., Base & Case work-All electrical specializing in complete panel replacement, Cabinet building & Installation, Finish Carpentry- Crown Molding, in most cases we can remove your old Electrical Panel and install a new one with all new breakers for less than $1
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 7% | ||
| 2% | ||
| 0% |
In a nutshell:
Carpentry: Excellent
Communications skills: Abysmal.
I joined Angie's list due to work this man had performed at a new neighbor's home a block from us. She did warn me of "difficulty" in communicating with him due to a hearing or other issue and all was via e-mail with exception of recent text messages.
First contact was a year ago. He had several personal health and family issues over this year which led to his beginning the job yesterday. He was to have been here on Monday but ran into an issue of inspector timing on another job so began yesterday morning after he apologized and then said he would be here all day until totally finished on Tuesday.
He arrived at about 9:30am--all seemed great, things were progressing well. My husband had already had to do some work which was necessary due to recent rain and the inability of Mr. Andrews to come when originally hoped (he was ill) Mr. Andrews seemed pleased with what had been done and with the materials we had there although my husband had apparently gotten the wrong insulation. Mr. Andrews spoke to my husband on the phone and I took photos of the opening to more fully explain to my husband what was happening/why the insulation he bought was the wrong kind. Mr. Andrews did leave for a short while yesterday to get some shims. I went outside at about 3 pm--curious to see the progress. About half of the work was done, the work area was still set up but he and his son were not there. I came around to the front of the house to see Mr. Andrews and his son begin driving away. I walked up to front of yard near the street where they pulled over to the curb. It was very hot and muggy, Mr. Andrews told me he couldn't work any more that day--was not up to it health wise since he was just very ill for a couple of weeks. I am an RN and fully understood and told him his health came first. They said they would be back in the morning. I did think it was odd that they did not make any effort to tell me or text me before they were driving away. It was a total coincidence that I happened to come out when I did. It ended up raining about 15 min. later so no harm done. Chalk another one up to poor communication skills.
I had to work today. My husband had to stay and work from home due to the wood work schedule change. My husband is a professional engineer. He is also a very kind gentleman and offered to get some ply wood for Mr. Andrews to stand on in the pachysandra next to the last board to be fixed rather than get his feet stuck in the plants. Mr.. Andrews COMPLETELY and erroneously accused my husband of not liking him walking in our plants as well as criticizing his work. I know my husband. He is NOT AT ALL that kind of person. I have actually been told in the past that he is actually pretty easy to work with for an engineer. He asks questions because he likes to know the details of how it all works--especially from an expert carpenter. Mr.. Andrews dropped the board, told my husband he was done and wasn't going to finish the job, he couldn't work with us since my husband didn't like him walking in the plants and he believed my husband was criticizing his work. My husband tried to tell the man this was not at all the case. Mr. Andrew's sons were both there and apparently understood the truth that COMPLETELY was misinterpreted by Mr. Andrews.
There were other communications issues along the way that caused head scratching. We thought Mr. Andrews was going to give us a list of needed materials for us to order. He did not. He did tell us he was a labor only carpenter. We did, however originally think after the initial contact that Mr. Andrews would at least let us know what materials he required. We thought we would get a written estimate. We did not receive anything in writing except what was in our Angie's List e-mails. We chalked that up to our own inexperience and possible misinterpretation of what was said in our in-person original contact with him so very long ago. We trusted him.
Given the rain of the last 3 weeks, Mr. Andrew's recent illness and the gaping hole in the side of the house-my husband did much more work on this project than he wanted or ever expected to . This included all measurements and figuring out what and where to find the materials needed (the clap board is an unusual width) My husband had to put up sheathing and fix the roof line to protect from the rain. It took hours he doesn't have to spare. The bulk of the clap board wood work was left for Mr. Andrews who had said all was great when he got here yesterday. If we had not seen Mr. Andrew's work and also had had a deadline of any kind, we would not have had him work for us in the beginning. I feel we gave him a LOT of slack/understanding given the issues he had and how much time we waited.
Today, was totally mind boggling! The man just packed up and left. He apparently can not handle any questions or curiosity He did come back telling my husband his sons told him to take whatever we decided his work was worth. The original labor proposal was for $750.00. We furnished/paid for all materials. Mr. Andrews told my husband the work last board would be about $50.00.. The final payment was $700.
Again, we will not have him for anything ever again--given his bizarre reaction to my husband, we are sure he would not come back. The work he did finish was good. His communications skills are very poor.
"Sadly, I expected this review to be worse than it is. But I am happy he grade the work accurately. This angieslist member hired me because of a job I did for their neighbor ( another angieslist member ). I spent more than a month working on the exterior siding of their neighbor. That was 2 years ago. They not only praised that work, but they also join angieslist because of the work I did. They even wrote a review of that work (please see their review listed right here on my review list). He bought the siding I needed and I installed it to the best of my ability. He also bought all kinds of things that I could not use and were inappropriate for the job. This is the source of the bad communication. All the rest of the review is just a series of silly exaggerations that I think speak for themselves. It did reach a point when I let him know that I could not work for him anymore because he was distracting the work by his constant unnecessary comments and critics. I finished the job (but not the additional work he wanted me to do) And I asked him to pay me whatever he felt was fair…………. but before he paid me anything, he needed to understand I would never work for him again. In 30 years of contracting, I have never told a customer I would never work for them again."
"Hi [Member Name Removed], Thank you so much for working with me on all your past projects. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"I appreciate you kind words, Although I have not work for you yet. If we do a project in the future, I need you to know it may be hard to work for someone who is an engineers things for a living. Engineers have a tendency to want things done the way they think it should be done in their heads. This can often lead to attempts to take control of the project. Promise me you will allow me to do my job and trust the process and the person you have hired? That's all I ask"
All this work, which included having to go through a plaster wall, was cleaned up perfectly. I was extremley happy with the results and will definitely be using Jim again in the future.
"Hi Mr. [Member Name Removed], Thank you so much for working with me and my Son Chad on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"All my contacts are registered through Angieslist message center and there is no record of this member ever even attempting to contact me. This is because I never was contacted. Also, my company contact information clearly states that I am to be contacted by " Email Only". This is done to protect me and the members that contact me from any kind of misunderstanding such as this one. Please review all those that contacted me. There is no record of any kind that exists. These records go back to more than 4 years ago. I would like this review removed from my record. Thank you for giving me an opportunity to respond."
"Hi Mr. {Member's name removed}, Thank you so much for working with me and my Son Chad on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
He has was here on time, cleaned up each day, and kept my in the loop on the progress. Very happy with the completed work and would definitely rocommend.
"Hi [Member Name Removed], Thank you so much for working with me on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"{Member's name removed}, Thank you so much for working with me and my Son Chad on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"Hi [Member Name Removed], Thank you so much for working with me and my Son Chad on your past projects. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"Hi [Member Name Removed], Thank you so much for working with me and my Son Chad on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"Thank you [member name removed], It was a pleasure working for you and I thank angieslist for helping me know my neighbors. jim"
"While I appreciate the good review, I can't take credit for the work. I have never been to the address listed and I do not do paint work."
I had no idea I had to supply my address and phone number to Jim. Said to contact by email only. If he did not get my address and phone number from Angie's list, he should have asked for it.
Please refund my $99.00 as soon as possible.
"I was notified by Angieslist on 11/18/20013 that this member purchased a "Big Deal" promotion and I contacted her immediately by email on the same day. We agreed to meet Monday 11/25/2013 between 2 – 2:30pm. However, the member only listed her city and not her street address, I also was not provided her phone number in order to call her. This caused me to wait for a response for this information by email or phone (the member has my phone and address as well as my personal email. I heard nothing from her. A week had pasted when I received by email (on the day of the appointment) a request asking me "Where I was". And she also stated that she had dinner plans. I was upset I missed the appointment I made the week earlier and could not understand why I had not gone. I apologized for missing the appointment and accepted responsibility for it. I still do because I should not have agreed to an appointment when I was not provided her address or phone number. I met with the member the following morning. When I first arrived I explained to the member that she had not provided her phone or address and that why I missed the appointment. I got her address by searching the internet for county tax records. She explained that this was the 1st time she had used angieslist and that she was nervous about revealing those details. She then greeted me and showed me her projects. She had about 2 ½ hours or more of work. I explained to her that I would need another $75 (to go with the $99 she paid to angieslist already) She then informed me that there was another “Big Deal” from Angistlist that posted that morning from another contractor and that she could have 8 full hours of work done for only $25 more than I was asking. Why should she pay me $175 for 2 ½ hours of work when she could pay the other $200 for 8 hours of work? I agreed with her. However, she still wanted me to confirm the details of my proposal by email that same day. I sent her the following quote. 1. Remove existing storm door and hardware and install new storm door provided by homeowner. 2. Install base molding in bedroom 3. Install new towel racks. 1 over shower wall and 1 near toilet 4. Fill drywall damage near thermostat with goes on pink. Balance on completion $75 Total Labor $175 I can do this Wednesday the December 4th. I can begin the work at 10:am Let me know if that all sounds good and thanks again . The member notified me that she wanted me to do the work. Unfortunately I was sick the day before December 4th and reset the appointment to do the work on the day she requested Monday December 10th at 10am. That morning I called her at 9:45 am to say I might be a couple minutes late because I stopped for gas. That’s when she asked me if I had ever installed a storm door before? I explained I would not have taken the job if I was not a professional door installer. I then asked her if she was having reservations about me doing the work because of the cost? She hesitated to answer. I then expressed that I understood and that under the circumstances I did not feel I could make her happy with my work. I offered to help her get at refund on her $99 and expressed my hope that she would not give me a negative report and I wanted no hard feeling between us. I feel her review is motivated by her not knowing how to go about getting her refund. I hope she becomes a satisfied angieslist member with the other contractor and wish her the best."
"Hi [Member Name Removed], Thank you so much for working with me and my Son Chad on your past projects. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"I would like to know when this event happened? There is no e-mail record registered with angieslist for this person on our messaging center. I have no record of any contact with this person. I know this person is a recent angieslist member because they could not attack my 3 year record of excellence without joining our family. The claims against me are completely fabricated by someone with extremely questionable motives. I would hope the false statements alleged against me will be removed from this site."
"Hi [Member Name Removed], Thank you so much for working with me on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"Hi [Removed Member Name] Thank you so much for working with me on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Can you text me that you got this? Your friend jim"
"Hi [Removed Member Name] Thank you so much for working with me on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
I could not be happier with the work that jim competed, and i hope to hire him again when ever i may need additional work.
"Hi [Member Name Removed], Thank you so much for working with me on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
In a word, they were terrific. And trustworthy. And kind.
"Hi [Member Name Removed], Thank you so much for working with me and my Son Chad on all of your past projects. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"Hi Mr. [Member Name Removed], Thank you so much for working with me and my Son Chad on your past project. Please contact me directly for any future work at my new email [email protected] Or call me at 716 603-2625 Your friend jim"
"I'm not sure why this report is on my record in a negative light? The work was a labor only project (the customer bought and provided all the materials). I was paid "FAR" less than the exaggerated sum of $1,000 claimed. That alone is a distortion of reality. It took less than 8 hours total working time to complete. Also, I am not a plumber nor did I charge her for plumbing. She hired a plumber I recommended because she needed one.The writer of this report could not find anyone in her town to do the work. When first contacted, I refused the project because of the distance from my home. Month's later, I agreed to help because of her persistence. This project was never about time or money. I lost both. In view of this report (some 2 month's after it was complete) There is NO complaint about the quality of the work because the job was done well. It seems I took to long to do quality work?"
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Contact Information
27 LaSalle Ave, Kenmore, NY 14217
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