DH Ferrarone Company LLC

7/26/12: This is my update on my experience with this contractor. I had given them a good review right after they did the job, but I am now revising that review to poor. I called this contractor about two months ago to report that the gutter cover they placed over my gutters we coming off in several areas. This points to poor quality of the product. We had a very mild winter, so this should never happen. I had to leave a message and did not receive a call back until two weeks later. The contractor promised to get to the job within a week and I have not heard from or seen them since. THIS REVIEW BELOW WAS PRIOR TO MY RECENT EXPERIENCE: Last year we had a few roof leaks in one of our rooms and our gutters constantly gut leaves and other debris in them since our house is surrounded by many trees. We felt there was a problem with either the roof or the gutters. I called and left a message for the contractor on 9/30/11. I received a call back on 10/1/11, and he promised to stop by that day to look at roof and gutters and give us an estimate. He came as promised and gave us an estimate that we felt was reasonable so we hired him. He told us he would not be able to get to our job for two to three weeks. We felt we could live with that since it was still a few months before winter. I called on 10/17/11 to follow-up on the time frame and left a message. I called back on 10/20/11 and also sent an email since I didn't received a call back from my 10/17/11 voice mail. He called back on 10/20/11 and said he was backed up on other jobs, but promised to get to ours within the week. I called on 10/28/11 to follow-up since it was over a week, and he said someone will be to our house to do the job on 10/29/11. Someone came on 10/29/11 and did the job. I cannot tell if the job was done well because only time will tell. If we do not have any more roof leaks and no more gutter debris within the next year, then I will assume that it was done well. He didn't provide an invoice after the job was complete and requesting by voice mail on 11/3/11 that we place check for payment at our house door the next day. Since I do not believe that is an appropriate place to put a payment, I mailed a check on 11/4/11 for the amount on his estimate to the address on his estimate paperwork.

Chimney technician arrived at designated time. He was pleasant and professional and gave us a good assessment of the condition of our chimney system. He offered suggestions to improve the safety of our chimney/fireplace. He cleaned the chimney and left the area spotless.

The work was completed in a timely fashion.

We had contacted Mr Ferrarone to repair the chimney, some foundation cracks outside and inside the basement. He offered to come over the very next day early in the morning for an estimate after picking up a worker in the morning. I stayed home for about 45 minutes before I had to leave but he didn't show. However when I came home alter, he had already completed an estimate along with a 3 year warranty for the repairs which I had requested. We agreed to the work that very night. He said it would take 2 weeks before he could do the work. He was very professional and accommodating. Actually in less than a week he called and said he could complete the job the next day. We jumped on the opportunity. He and his worker did an excellent job, were very polite and they did an excellent job repairing, painting the chimney and fixing small cracks in the foundation. I would have him do more work for us and in fact spoke to him about some additional work in the future. ================================================================================================================== Update: In early 2014, less than 2 and a half years after the chimney service was performed, the resurfacing completed started falling off. Pieces of stucco were all over the roof and ground. After this winter huge cracks appeared and it looks like the entire surface is going to separate from the chimney. We haven't called him back to even address the issues with his work because in 2012 my sister called him for an appointment/estimate on work for her house in Syracuse. An appointment was made but despite repeat calls to him, he never called back with the estimate nor gave any basic courtesy with further communication.

Mr. Ferrarone's bid on our roof repair, backed up by a 3 year guarantee of his work, was considerably less than it would have cost to re-roof that section of our roof. Time will tell if his repairs do the trick, but we are hopeful that they will work, and appreciate his confidence to stand behind his work for 3 years. If the repairs hold up that long, by then perhaps by then we will be ready to re-roof. We appreciated his efforts and suggestions regarding repairing our front door step; for this, as with his other work, he stands behind the workmanship for 3 years. In replacing the rotting window sills on our dormers (something we weren't aware of when we initially contacted him about the roof), he was efficient & effective, using pressure treated wood to help resist rot in the future. If we could have gotten the work done a little sooner, that would have been even better; but I understand that contractors are a busy lot, especially towards the end of the outside home repair season. All in all, a positive, professional experience. (P.S. Two years out, all the work that Mr. Ferrarone did is holding up well.)

The job went well from start to finish. He did not do the front steps until we went away on vacation, so that it wouldn't impact our entering the house...very courteous.

Told the story above. Nothing more to report.

He was punctual, his workmanship was excellent, and the cost was reasonable.

The whole experience was wonderful. He is a dedicated hardworking guy that delivered on everything that he said he would. He followed through on everything he said he would. I would absolutely use him again.

Dave gave us an estimate in a very timely manner. I called him and he came the next day to analysis the problem give us an estimate. His work load had him tied up for a week or so, but he gave us an date when he could start and he was here to do the work. It took him 2 days to do the work by himself. This is a owner business as far as I can see.

Came to the house, took measurements and said he would get back to me, have not heard from him yet, but I called him today and he said he will drop off my estimate.

He showed up at my house exactly when he said he would and did all the repairs in the time that he said it would take. He is a professional and takes pride in his work. I highly recommend him.

In early-June, Mr. Ferrarone visited my home to review the proposed work. We discussed replacing two deteriorating brick steps, previously repaired by another contractor, and repairing other portions of the staircase. Mr. Ferrarone described in general how he would approach the work noting that finding matching brick, given the age of the original brick, would be difficult He indicated that a written proposal would be delivered to the house the following week. In mid-June, he called to say that he needed a few additional days to receive feedback from a brick supplier. I understood and agreed. On July 12th, having not received a proposal or any other contacts, I called Mr. Ferrarone's office phone and left a message asking if he was still interested in submitting a proposal. I never received an answer.

Overall Mr. Ferrarone was very professional he called within 24 hours of my sending him an email. He stopped by within two days to review the work and provide an estimate. He estimated when he would be available and called me within that time-frame to schedule the start of the project. He was punctual and communicative about his progress. The job took a bit longer than originally estimated, but it didn't affect the final cost of the job.

I contacted David about a portion of my roof where the shingles meet the house, where I thought some water was getting into the house. In the course of talking about that project, we identified several other minor jobs around the house that he could help with. I ended up deciding not to have the roof work done, but David did a fine job with the rest, and even showed me that the roof work would have been a bad idea anyway.

Excellent. David arrived when scheduled, performed all work as described, cleaned up any mess created. Very professional workmanship and very courteous.

Asked them to give me an estimate for a concrete top coat over crushed, compacted stone under my new shed. The owner was out the next day to estimate the work on my schedule. Surprisingly he told me that concrete would not work because over time the rocks would shift and the concrete would crack, it might take 5 years but I would hate the job. They suggested a pressure treated frame be constructed around the compacted stone to keep the stone from shifting and therefor keeping the shed level. The detail to work and the extra time they took to shore up the parts of the pad that were not level was a surpise. I watched as they labored to make sure it was level. They were able to add work to the project that I wanted after they had already started, the price difference was reasonable and done quickly with no argument. They arrived when they said they would, they told me it would take a day and a half and it did. The owner and his assistant are personal, agreeable and very easy to work with. When they left, I had no clean up to do. I would absolutely recommend them again. They are masons but I believe they can handle most projects in and around the house.

This work was outstanding. The end product was beautiful and the area was completely cleaned and materials removed. Work was done promptly, thoroughly, and quickly. All details of the job and the results were clearly explained. David is a consummate professional who is very knowledgeable and skilled, takes pride in his work and wants the customer to be completely satisfied. I couldn't be any happier with this work.

Dave was excellent. He showed up for his appointment on time and estimated the work that had to be attended to. He made suggestions that saved us money and scheduled the work asap. He exhibited integrity, relaiability, knowledge and professionalism. I would very highly recommend his services and I plan on using him again since his services expand just roofing.

He was very thorough. I liked him. He was personable and friendly. I would use them again in the future if needed.

David determined that the problem was due to the large amount of snow on the roof that overflowed into the ventilation pipe that exited the roof. The problem was acerbated by the pipe's flat cap and not having a screen. To take care of the immediate problem, he shoveled the roof and made repairs to the area surrounding the pipe that stuck up thru the roof. To address future problems with leaking, he provided 3 options. I choose the 3rd option which was to extend the length of the pipe which came with a screen and a dome cap. I spoke to him on Monday and he came by two days later to make the repair. He guarantees his work for 2 years. I found his pricing to be very reasonable and would not hestitate to call him for any future roof work.

Fine. Reasonably quick, very clean, clearly knowledgeable. Will have him back.

Although, he and I have arrived at a consensus regarding the price, he is yet to do the job because of the weather. The quote was for $450. I decided to go with the quote he gave me because it was a reasonable amount for the work that needed to be done. He was well recommended. When I talked to him, he sounded like he knew very well what he was doing; he sounded well experienced. Sometimes, it was difficult to get an instant answer from him because I was trying to call him and vice versa. However, he was very quick to actually come out and look at what needed to be done. He came up with a good synopsis of the work and what the cost would be for the same. He was very good. I will consider him for another quote if the actual work is successful.

Fantastic - work was completed in an afternoon. Payment is cash or check only (I think).

He?s been very good and we are happy with him. He works with his son and they are both good guys.