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Bella's Cleaning Service

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing,

About us

We are a boutique family cleaning agency with a small group of women that clean to impeccable standards. All of us love what we do and get into the corners where no one else goes! At Bella's Cleaning Service we take personal pride in our work and we don't leave until you are completely satisfied. You will get a shining house when our girls leave. Feel free to call for a free quote . Additional.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial cleaning, moving, laundry & folding.

Services we don't offer

Car cleaning.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.057 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
47%
4
7%
3
7%
2
9%
1
30%


Rating CategoryRating out of 5
quality
4.1
value
4.4
professionalism
4.1
responsiveness
4.1
punctuality
3.8
Showing 1-25 of 57 reviews

Jason S.
06/2014
1.0
house cleaning
  + -1 more
This was bought as a Angie's List deal and the provider never performed the task. Have never gotten my money back from Angies List nor the provider.
Description of Work: Nothing. It took a while to reach the provider to schedule the cleaning service. They never showed up and despite repeated attempts to reschedule service they never came to do the cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

joan S.
04/2014
1.0
carpet cleaners
  + -1 more
I noticed afterwards that certain things were missing from my house.
Description of Work: Cleaning services.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


claudette W.
03/2014
4.0
house cleaning
  + -1 more
Bella's Cleaning Service were okay. They weren't spectacular or anything. They're average housekeepers and they don't stand out.
Description of Work: I purchased an Angie's Big Deal to get some housekeeping and cleaning work done.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$79

Monica M.
03/2014
5.0
house cleaning
  + -1 more
They were great and were very neat and organized. They completed it in a very methodical way. They were very diligent. Scheduling was OK. We needed to cancel once but we rescheduled to my scheduling needs and they were on-time for that appointment.
Description of Work: A team of two completed the work in about two hours. They cleaned everything from the bedroom, bathroom, living room, dining area and kitchen. They also cleaned the windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Alan G.
02/2014
1.0
house cleaning
  + -1 more
I contacted them to do work before Christmas, I did get a call back and she was going to call me but never did. I tried 3 more times and still no call back. I am seeking a refund from Angie's List.
Description of Work: This was two Big Deals for housecleaning.

Rating CategoryRating out of 5
value
5.0
responsiveness
1.0

$178

Daniel P.
11/2013
1.0
house cleaning
  + -1 more
They continuously rescheduled and failed to show up. I would like a refund please.
Description of Work: I contacted BELLA'S CLEANING SERVICE
Rating CategoryRating out of 5

Kat P.
11/2013
1.0
house cleaning
  + -1 more
Unreliable, didn't fulfill her responsibilities. Left me high and dry when I purchased her services. I wouldn't hire her to clean my doghouse. She can't be depended upon to show up when she says she will. Thoroughly disgusted with her lack of professionalism, and her blatant disregard for other people.
Description of Work: Provider made appointments, didn't keep them. Messaged me a week early saying "I'm coming at noon" I had to scramble and contact her to say NO. You are scheduled for NEXT Monday. The next week she cancelled the day she was to arrive, after my son had made arrangements to get the day off. She asked to reschedule, we agreed on a new appointment date and never kept that appointment, we waited for her but she never showed. She would not respond to me regarding her no-show for the rescheduled appointment.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

Anthony M.
11/2013
1.0
house cleaning
  + -1 more
On the scheduled date she never showed up or even bothered to make a phone call to at least let me know why or to reschedule. Very irresponsible!
Description of Work: We made an appointment for her to come clean my house.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Jerry R.
11/2013
2.0
house cleaning
  + -1 more
It took a very long time to even get in touch with Bella. Then when I did reach her, she didn't show up twice for the scheduled cleaning. I am now getting a refund on this.
Description of Work: This was a big deal purchase for housecleaning.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Barbara B.
11/2013
2.0
house cleaning
  + -1 more
The problem began when Bella did not arrive at the schedule time.I allowed her at least 45 minutes to arrive and when she didn't I called .She said she was on her way but by that time it was too late in the day to begin cleaning my house. I took time off of work for this and lost money. After that we made another schedule but then she texted to ask if she could come another day...O K...We could not agree on a time ...I texted her this week and also left a voice message...she has not responded and quite honestly I would like a refund.This is not a professional service.
Description of Work: I purchased a Big Deal from Bella's cleaning service.
Rating CategoryRating out of 5
$79

Chris T.
10/2013
5.0
floor cleaning, house cleaning
  + 0 more
It is very easy to communicate with Bella, either by phone or through the Angie's List Messages function. I was able to schedule my appointment a week in advance. Bella and another woman arrived at my home on time and asked what needed to be done. They worked quick and efficiently and completed everything to our satisfaction. We would definitely recommend her and her staff and will be using her in the future.
Description of Work: Four hours of housecleaning (Angie's Big Deal)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

leslie Z.
10/2013
5.0
house cleaning
  + -1 more
We had purchased a big deal for the service, and it was fine. She is great, I would use her again. I told her that I would need extra time on the work, and so I paid extra. She was easy to communicate with, and she came when said she would come.
Description of Work: We used Bella's Cleaning Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Carole M.
10/2013
2.0
house cleaning
  + -1 more
The cell phone number I had would go immediately to voice mail. I did not always get a timely response to the message left. The message board at Angie's list worked better, but after three weeks of trying to get a date that was good for both of us I cancelled the request for service.
Description of Work: We were unable to set up a time that would work for both of us. There was some difficulty on both ends getting messages back and forth.

Rating CategoryRating out of 5
responsiveness
2.0


Nicholas L.
09/2013
1.0
house cleaning
  + -1 more
Service provider failed to show up for a scheduled cleaning on Sept 12th. After multiple calls, I finally received a call back today on Sept. 24th. I wanted the house clean to be performed before we were having guests over for my sons 2nd birthday party. I wanted the service at a specific time and no longer need or want the service anymore.
Description of Work: I purchased a Big Deal from Bella's Cleaning Service.
Rating CategoryRating out of 5
$79

Steve E.
09/2013
1.0
house cleaning
  + -1 more
Never showed up for cleaning appointment on Saturday, 9/21/13. Never called to cancel. Did not answer phone or return multiple voice mails from both my wife and myself.
Description of Work: Never showed up, called or cancelled. Still waiting to hear back from them over 4 days later.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

Stephenie B.
09/2013
5.0
house cleaning
  + -1 more
Everything went very well. Bella and her assistant were thorough and accomplished more than I thought they would be able to in only 2 hours (i.e. 2 hours each). They did exactly what I asked and I was quite satisfied. I have already made arrangements to have them return next week!
Description of Work: Bella and her assistant came this morning to perform the four hours of housecleaning that I had purchased as an Angie's List Big Deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

philip C.
09/2013
5.0
house cleaning
  + -1 more
Bella has a profession demeanor, She carefully assessed what needed to be done. The house was cleaned well; bathrooms and kicthen were shining. She was very pleasant and I will be happy to use her again.
Description of Work: General housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Mary Ann W.
09/2013
4.0
house cleaning
  + -1 more
Bella and a helper arrived on time. They brought their own vacuum cleaner. I supplied cleaning supplies. Helper vacuumed and dusted and cleaned bathroom. Bella cleaned the kitchen till it shined. She cleaned dining room and windexed all the glass on my china closet. The helper vacuumed and dusted all the bedrooms to satisfaction. Bella was friendly and we chated a bit as she cleaned the kitchen. Her helper was quiet and went about her job. They completed their work in the 2 hour time frame. My regular housekeeper was away. I would call Bella again if my regular housekeeper was not available.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Ira R.
09/2013
5.0
house cleaning
  + -1 more
I purchased the big deal coupon for this service and it was good. The lady was good. She did what she was supposed to do. My experience with her was good.
Description of Work: I used Bella's Cleaning Service for housecleaning services. I’m using her on a steady basis now and she comes every couple of weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Yma G.
09/2013
5.0
house cleaning
  + -1 more
Professional. Done by Bella and another person.
Description of Work: Lean bedrooms, bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Megan R.
09/2013
5.0
house cleaning
  + -1 more
Great. She will now be cleaning my house on a regular basis
Description of Work: Cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JEANNE F.
09/2013
3.0
house cleaning
  + -1 more
Not well. No upper shelves, photos, pictures, chair rails, etc. were dusted. I showed the lady who cleaned were my brushes for ceiling fans were but she ignored them and never dusted the fans.
Description of Work: Vacumned, dusted, bathrooms.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$79

denise K.
08/2013
1.0
house cleaning
  + -1 more
She was suppose to come on Friday, but she called to tell me she couldn't make it. She re-scheduled for Thursday at 9:00am. I waited for the appointment, I woke up early Thursday morning to greet her, and she texts me 10 minutes before the appointment date. She said she had to re-schedule again! I thought that was so unprofessional and no way to do business. She also lied and said she had a wedding to go to Friday which is why she couldn't do it in the first place. I do not trust her in my home.
Description of Work: She was suppose to come by to clean my house.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Stacey M.
08/2013
5.0
house cleaning
  + -1 more
Went great, they showed up, asked for where my supplies were (they also had some of their own) and went to work. They took care of all my major issues. Very hard working, and very nice.
Description of Work: I bought an Angies List deal for 4 man hours of service. Cleaned my sorely neglected bathrooms, kitchen, floors and dusted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Susan K.
08/2013
1.0
house cleaning
  + -1 more
N/A ************
Description of Work: canceled the first app. ans not show up for the next!
Rating CategoryRating out of 5
$100
    • 1(current)
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Contact information

westbury, Jamaica, NY 11590


Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Landscaping

FAQ

Bella's Cleaning Service is currently rated 4 overall out of 5.

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:00 PM

Bella's Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Bella's Cleaning Service offers free project estimates.
Yes, Bella's Cleaning Service offers eco-friendly accreditations.
No, Bella's Cleaning Service does not offer a senior discount.
Yes, Bella's Cleaning Service offers emergency services.
No, Bella's Cleaning Service does not offer warranties.
Bella's Cleaning Service offers the following services: Residential and commercial cleaning, moving, laundry & folding.
Car cleaning.

Contact information

westbury, Jamaica, NY 11590


Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:00 PM