About us
Business highlights
26 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Accepted payment methods
Reviews
4.625 Reviews
Showing 1-25 of 25 reviews
Mike S.
05/2017
plumbing
 + -1 moreI called John and he said he would try to make it out later the same day, but couldn't tell me what time. I work from home and was on a conference call when John called to tell me he was on his way to the house. I tried to text him back and ask if 3:45 was a good meeting time (since I could not answer the phone or drop everything and meet him immediately). I received no reply. I called John when my call was over at 3:30. He said he already went to the house and no one was there (no kidding). I asked if we could reschedule, John sounded frustrated and would not return my calls after that. Unprofessional.
Description of Work: I had a slow leak in the half bath of a home I had just purchased. I was not living in the new house yet.
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Sandra V.
04/2017
plumbing
 + -1 moreJohn was very knowledgeable about plumbing equipment and codes. He is very professional. It took him about an hour to take the old faucet out and install the new one. He charged us $150 for the labor and about $50 for the service call. The next day we discovered a leak under the sink. We phoned him and he came out immediately to fix it, just a valve that needed to be tightened. He didn't charge us for that second trip.
Description of Work: Our kitchen faucet was starting to leak, so we bought a new one online and contacted John about installing it. He responded very quickly to both our email and voicemail messages, and once the new faucet was delivered, we contacted him again and he came out to the house the next day to install it. Very prompt, as he promises.
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Yes, I recommend this pro
$200
Cathy S.
03/2017
plumbing
 + -1 moreWill definitely hire when it's time to replace the water pump or for other plumbing work!
Description of Work: We expected to pay for a consultation re: water pump. There was no charge.
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Yes, I recommend this pro
Joseph A.
02/2017
plumbing
 + -1 moreJohn returned my telephone call promptly (same day), and showed up at my home early the next morning. He was friendly, professional, and did not mind my kibbitzing while he worked. He donned plastic booties to protect my flooring. Within minutes he had the faulty shower controller disassembled and located the problem -- eroded gaskets. Even though the controller was an off-brand (no longer manufactured), he had replacement parts in his truck. A few minutes later and he was finished, and after testing to see that it all worked, he was off to his next job.
Description of Work: Provider repaired a badly dripping shower by installing new gaskets in the valve. I could not disassemble the unit myself, and so I had to call a professional plumber.
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Yes, I recommend this pro
$130
Jane V.
07/2016
plumbing
 + -1 moreBoth visits were great!!!! He's very prompt, helpful at explaining things to a non-plumber, had all the parts and tools he needed, was thoughtful about how far to dial back the house pressure so that the showers still functioned, and clearly interested in saving all our plumbing from the risks involved in too much water pressure. He even gave me a referral for someone to help repair our sheet rock that got water damaged.
Description of Work: In April Plumber John of Hrunning Water came to the house and fixed 3 leaky faucets. Last Friday (7/22/16) he came out and replaced float valves and supply lines for two toilets because Bolton Point increased the water pressure coming to the house to the point one of the float valves gave way. He also adjusted the reducing valve on the supply coming to the house so that nothing else would break in the future.
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Yes, I recommend this pro
Marilee M.
04/2016
plumbing
 + -1 more.
Description of Work: We had a seal on a toilet that needed replacing that our usual plumber just did not want to deal with because the seal was not readily available. This service provider followed up with the company, ordered the seal and did everything he needed to get the job done for us. Very happy!
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Yes, I recommend this pro
$90
Deborah B.
02/2016
plumbing
 + -1 moreunknown
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Yes, I recommend this pro
$460
Megan J.
08/2015
plumbing
 + -1 moreHe came and fixed our hot water first. It really was a silly problem (we had calcium deposits in the line that clogged the line). So he fixed that and in the process, one of the PVC pipes had cracked without either of us noticing before he left. We turned the washer on that night to use it and discovered this crack. We called him and he came in promptly the next morning to fix the problem free of charge. The other thing that he helped us with was installing a gas line for our gas stove. The line comes into our house at the opposite end of the house, so much of the cost was associated with the actual gas line to run from one side to the other. He was very quick and efficient and did a great job. He was very good at explaining things to me as I watched him do his work (I like learning new things like this, especially since this was my first house and we had only been in it for a few weeks). I would definitely recommend him to anyone. I do have to admit I'm not 100% sure on the price, which is why I put ~. It was a while ago, but I remember it being somewhere in there. The smaller price is for the washer, the higher one is for the gas line.
Description of Work: He did two different projects for us. Fixed our hot water line going to our Washing machine, and ran a gas line from one side of our house to the other for our gas stove.
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Yes, I recommend this pro
John S.
08/2015
heating & air conditioning/hvac, plumbing
 + 0 moreunknown
Description of Work: Removal of old wall mounted toilet and installation of new wall mounted toilet.
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Yes, I recommend this pro
$300
Don B.
07/2015
plumbing
 + -1 moreHis communication was clear and prompt. Initial availability was excellent, but why that changed so much after we discussed the work wasn't clear. In any case, communication is an important part of a smooth business transaction, and while I wasn't able to hire this tradesman for my projects, I commend him on clear communication.... something we need more of in businesses in our area.
Description of Work: We communicated about some plumbing repairs I needed done. Initially he suggested availability at a certain date, but once we discussed the details of the job, his availability was several weeks later. Consequently I wasn't able to hire him for the jobs due to the timing.
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Yes, I recommend this pro
Janet L.
04/2015
plumbing
 + -1 moreWe have used his services a few times and have always found him pleasant, easy-going and professional. He responded quickly to our phone call and came when he said he would.
Description of Work: He responded to our flooded basement readjusting the sump pump and also gave us advice about the sump pump drainage
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Yes, I recommend this pro
$65.72
David S.
03/2015
heating & air conditioning/hvac, plumbing
 + 0 moreunknown
Description of Work: Furnace repair
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Yes, I recommend this pro
$200
Linda P.
01/2015
plumbing
 + -1 more.
Description of Work: Replaced 2 sink faucets, and retrofitted shower mechanism. He did a nice job. Was accessible and knowledgeable. Timely manner and business like. I would use his services again.
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Yes, I recommend this pro
$600
Megan J.
12/2014
plumbing
 + -1 moreunknown
Description of Work: We had two things done. He came and fixed our hot water that led to our washing machine. It was pretty simple, there was just deposits blocking the faucet and he cleaned it out and re-attached it. It was a bit pricey for that, but at the same time, I understand that there is a minimum charge. We were charged appx. $96 for that. When we went to turn on the water later that day after re-attaching our washer, water sprayed everywhere. The pipe had cracked and was not noticeable before he left. My husband and I ran to Lowes and picked up new parts and pipe and fixed it that night so that we didn't have to have our water shut off the rest of the night. He was great and came back the next day to check our work and make sure it was ok at no charge. We really appreciated that. The second job he did for us was to run gas line for us from the source in our house to our kitchen where we put in a new gas stove. He was very quick and did a great job. It was appx. $720. I thought that was a little pricey, but it is the first time I have ever had to hire anyone for something like that, so I really didn't know what to expect. Overall, the service was great and he did a great job of letting me know what was going on and what he was doing.
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Yes, I recommend this pro
$720
Merit W.
10/2014
plumbing
 + -1 moreunknown
Description of Work: Installed a gas outlet on the exterior of my home for hooking up a natural gas grill. Work was done adequately and was done for somewhat less than the original estimate (which was very high). The job was done functionally correct although it is somewhat out of alignment.
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Yes, I recommend this pro
$400
Susan F.
10/2014
plumbing
 + -1 moreGreat. After previous plumber retired, I had trouble finding a plumber who could come help. John was able to come right away and fix the immediately.
Description of Work: Fixed a broken toilet
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Yes, I recommend this pro
$60
Steve A.
07/2014
plumbing, water heater repair
 + 0 moreunknown
Description of Work: Replaced the hot water heater. Of the three plumbers we contacted, HRunning Water was the only one to call back, and that very promptly. He said early on and very openly that he would be more expensive than a big box store. He charged what he quoted. Arrived early (!) the next day (!). Very direct, no-nonsense, could maybe afford to soften his style a bit, as my wife felt that he became a bit impatient when she didn't catch something first time around. Obviously knows his craft. Got the new unit installed and working in short order. If you need something done and don't mind paying a little more, this is the place to call.
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Yes, I recommend this pro
$1,040
Christy R.
02/2014
plumbing
 + -1 moreHe was very responsive. Called back relatively quickly (others did NOT). Came out within a day or 2. Had everything up and running within 15 minutes. He seems to know his stuff. I later had him come out to take a look at a possible gas leak (there wasn't one, thank goodness), look over our gas boiler for future maintenance work (it's a complicated system!), and to increase the heat capacity for the shower faucet. All done in about 1/2 an hour. That cost $90. Quite reasonable to have someone who knows what they're talking about fix those things! We are not and quot;handyand quot; people so trying to save a buck here and there usually ends up costing more in the long run anyway :-/ It has given me great peace of mind to have a reliable person for such important things. Moving is such a pain in the a$$ and finding someone like him on here was fantastic!
Description of Work: Fixed a heating issue with our shower, checked for a gas leak
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Yes, I recommend this pro
$280
Katherine H.
11/2013
plumbing
 + -1 moreCalled them on Saturday with a leaky sink. They said it would be difficult to get someone out on the weekend, but someone would come out Monday. First thing Monday, someone came out, fixed the leak, explained why it had been leaking, and didn't try to gouge out more than they had to. Very pleased.
Description of Work: Called them on Saturday with a leaky sink. They said it would be difficult to get someone out on the weekend, but someone would come out Monday. First thing Monday, someone came out, fixed the leak, explained why it had been leaking, and didn't try to gouge out more than they had to. Very pleased.
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Yes, I recommend this pro
$90
John R.
10/2013
plumbing
 + -1 moreAt first John thought the job was much more extensive, and called with a bid of about $600. However, he called back almost right away to let me know there was a less expensive approach we could try first. I was impressed with his honesty. When he set up a time to come, he was always right on time.
Description of Work: He was able to caulk a fitting on our shower drain which has kept it from leaking. He has always answered the phone when I've , and has come right away.
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Yes, I recommend this pro
$83
Robert S.
04/2013
plumbing
 + -1 moreI was pleased with the punctuality of the plumber which is now know as Hrunning Water Plumbing (He decided not to renew his franchise with Benjamin Franklin). He was very upfront about how much he was charging for the visit which was originally to fix a leaky faucet. He fixed the faucet in no time and gave me a short history of the type of faucet he just fixed. I brought up a couple of other issues with him: A broken toilet seat which he was able to replace with a spare that he had in his van. I showed him a laundry sink which was coming out of the wall downstairs. He said he would look into ordering a new sink to replace this one. I did not hear from him for a couple of weeks but he finally called me and said he could not find a replacement. He offered instead to build supports for the old sink and keep it upright. He came within a week performed the work on the supports much to my satisfaction. He did an amazing and I highly recommend him.
Description of Work: Fixed a leaky kitchen faucet. Replaced a broken toilet seat. Put in supports to a keep a laundry seat in place.
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Yes, I recommend this pro
$260
Jean H.
02/2013
plumbing
 + -1 moreI had a leak from my garbage disposal. Not an emergency, but I called during the week between Christmas and New Years. They got back to me and scheduled an appointment for the week after New Years. The service person arrived right on time. He immediately determined that the disposal I had was beyond repair (no real surprise - it was and gt;15 yrs old). He said my choice was to remove it or replace it. I wanted to replace it and he said he had some on the truck. The cost was and gt;$400. I was shocked, but felt I didn't have a lot of choices. He installed the new unit in under 30 min. He also fixed a clogged drain in the upstairs tub at no cost. After he left, I looked up the cost of the disposal online - and saw it was priced at ~$100. Since the whole repair from start to finish took just over 30 min, that's a truly ridiculous hourly labor rate! I was happy with the quality of the repair, but I am still appalled at the price.
Description of Work: Repair a leaky garbage disposal and fix a clogged tub drain.
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$400
Deborah C.
12/2012
plumbing
 + -1 moreCalled the plumber late on the day before, he returned call that evening, arrived the next morning to make repair.
Description of Work: Installed a cartridge to repair bathtub faucet, tightened valve in basement.
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Yes, I recommend this pro
$175
m H.
09/2011
heating & air conditioning/hvac, plumbing, water heater repair
 + 1 moreClean and friendly, the plumbers always take off shoes and are sure to clean up after they are done. I have a furnace, water heater and several faucets installed or repaired by John and his crew. Everyone is always polite and professional. They always complete the work within the time frame designated and honor all quotes.
Description of Work: I have had many service calls by BF Plumbers. All have been excellent and professional. I would not use anyone else in the area,
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Yes, I recommend this pro
$500
Joane C.
01/2010
plumbing
 + -1 moreOn Monday, January 4th, I called John and said that I would like to discuss the charges with him for the Sunday service because I felt that if he had cleaned the filter when he came during regular business hours, I would not have had to make an emergency call. I stated that I would gladly pay the fee for services, but would like him to waive the $100 emergency charge. He was extremely rude to me and said that it was my responsibility to clean the filter. He told me that he didn't charge me for the service call earlier in December so there was no service guarantee associated with that visit. I stated that he was a professional and should have known that this was the problem and I also stated that I would have paid him for the regular visit, but it was his insistence that there was no charge for that call. I told him that I was disappointed with the manner in which he was treating me, he said he didn't care and hung up on me. I called him back and told him to cancel my $10/month service plan with his company and that we would no longer be using his services. He said "fine", and hung up on me again.
Description of Work: I have a fairly new house (2007) that has a radiant floor heating system installed by Benjamin Franklin Plumbing. I called for service the second week of December 2009 because the system did not seem to be working properly. John, the owner, came to the house and fiddled with it for a while and said he didn't really know what was wrong. He stated that he was not familiar with the system. I suggested that he flush it and he did and it seemed to help. He did not charge me for this call. On Sunday, January 3, 2010, I awoke to a 57 degree house. Obviously, something wrong with the heat. It was 8 degrees outside. I called for emergency service. Shannon, a technician, came to the house and immediately knew the problem was a clogged filter. Shannon was very professional and fixed the problem. I was charged for an emergency call and for the repair, total $147. I paid the technician.
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$147
Contact information
609 W Clinton St Ste 75, Ithaca, NY 14850
www.theontimeplumber.comService hours
Monday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMLicensing
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*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters
FAQ
Hrunning Water The On Time Plumber is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Hrunning Water The On Time Plumber accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Hrunning Water The On Time Plumber offers free project estimates.
No, Hrunning Water The On Time Plumber does not offer eco-friendly accreditations.
No, Hrunning Water The On Time Plumber does not offer a senior discount.
No, Hrunning Water The On Time Plumber does not offer emergency services.
Yes, Hrunning Water The On Time Plumber offers warranties.
Hrunning Water The On Time Plumber offers the following services: Plumbing, Replacing Toilet, Faucet, & Water Heater.
Contact information
609 W Clinton St Ste 75, Ithaca, NY 14850
www.theontimeplumber.comService hours
Monday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PM