About us
Business highlights
49 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Emergency Services
YesAccepted payment methods
Reviews
4.63 Reviews
Showing 1-3 of 3 reviews
E .
04/2015
chimney repair
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Gigi H.
04/2014
chimney repair
+ -1 moreunknown
Description of Work: This opinion only applies to the past owner. The new owner now, really wants to do right by this well established business. My story-- Last fall I bought a natural gas wood stove. It was delivered and installed just fine, but was missing the fan blower, So I ordered and paid for it and waited for its arrival whereupon Hearth & Home would finish the installation. I waited and the weeks went by. Meanwhile, while I waited, unbeknownst to me, the old owner had skipped town, and was wanted by the police for non-payment of back taxes! The employees of Hearth & Home showed up one morning to a locked up store, stunned to find out they no longer had a job! I've since had to buy another blower fan from a different business named Ithaca Stoveworks and have added my name to recovery money if the old owner is ever found. I hear there's a new owner of Hearth & Home trying to make an honest go of it, and that the employees got their jobs back.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
John W.
01/2013
chimney repair
+ -1 moreWe were doing this work through the demands of our home insurance company and so needed to have it done in the winter, even though winter is not a good time to have any kind of patch put on the chimney. We got estimates from several contractors, both individuals and companies and felt that the explanation and price offered by Jeffery Kells with Hearth and Home was reasonable and his willingness and availability to do the work promptly sealed the deal. The quality of the work and the punctuality and courtesy with which it was performed were very good. My only complaints are with Hearth and Home the company, rather than the people who completed the work. Firstly, Hearth and Home charged us $108 for a visit that I thought was just an estimate. This is not good. If you are going to charge clients for a visit, that should be clear at the time the appointment is made, not after the fact. Secondly, after charging us, we did not hear back from Hearth and Home until WE called them asking for the estimate for the work. But, as I mentioned, these complaints have to do with the business end of things with Hearth and Home. I would recommend Jeffery Kells as a contractor without hesitation.
Description of Work: A stainless steel liner was inserted into the chimney to bypass the cracked clay liner. Then patching was done to the exterior of the chimney close to the top, above the roofline and also at the base of the chimney where the orginal cinder blocks were crumbling. The patching included the use of of wire mesh and two layers of temperature appropriate cement or mortar.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
Response from Hearth & Home Ithaca
Contact information
726 W. Court St., Ithaca, NY 14850
Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
10:00 AM - 2:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Repair,
Heating Oil,
Appliance Sales and Installation,
Gas Logs,
Fireplaces,
Chimney Caps,
Appliance Repair - Small,
Masonry,
Lighting,
Firewood,
Chimney Sweep,
Appliance Repair
FAQ
Hearth & Home Ithaca is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Hearth & Home Ithaca accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Hearth & Home Ithaca does not offer free project estimates.
Yes, Hearth & Home Ithaca offers eco-friendly accreditations.
No, Hearth & Home Ithaca does not offer a senior discount.
Yes, Hearth & Home Ithaca offers emergency services.
No, Hearth & Home Ithaca does not offer warranties.
Hearth & Home Ithaca offers the following services: Hearth & Home also provides service, installation, and masonry work; and all services are provided under warranty. We have examples for all applications. Stop by the store to see dozens of models in action!
Contact information
726 W. Court St., Ithaca, NY 14850
Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
10:00 AM - 2:00 PM