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Broom Hilda's House Cleaning

House Cleaning, Window Cleaning, Chimney Sweep,

About us

Broom Hilda Cleaning and Betsy Cleveland have been serving the Tompkins County Ithaca area now for over 30 years. Betsy brings her expertise as a master chimney sweeper and residential cleaning technician to you. Thorough, affordable and efficiency is the motto of Broom Hilda Cleaning, priding themselves as the premier cleaning and chimney sweep company in Ithaca.

Business highlights

44 years of trusted experience

Services we offer

Chimney sweeping. Residential window washing.

Services we don't offer

Install wood stoves & fireplaces.


Accepted payment methods

Check
Financing Available
PayPal

Reviews

4.525 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
20%
3
0%
2
8%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.5
responsiveness
4.4
punctuality
4.5
Showing 1-25 of 25 reviews

Deborah B.
03/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87

Ed K.
03/2016
1.0
house cleaning
  + -1 more
They were scheduled to show up at 8am; didn't hear anything from them until an hour later when they said they'd show up at 9. They were a half hour later than that. I had to leave for work, and couldn't wait around for them all morning. I've since received a whiny text message complaining about how we should have more concern for small businesses in our local area. I am just amazed by the arrogance of such a comment. These people are hilariously unprofessional. I would never let them anywhere near my home.
Description of Work: Nothing. Rude, didn't show up on time, now harassing me.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Debbie K.
11/2015
5.0
chimney sweep
  + -1 more
.
Description of Work: They swept three chimneys including a trip to the roof, no small feat on our large house. They were friendly, efficient and answered all my questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Rachel M.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Reliable, professional, and priced right.
Rating CategoryRating out of 5
Yes, I recommend this pro

Leslie H.
06/2015
5.0
house cleaning, window cleaning
  + 0 more
unknown
Description of Work: washed all windows in the house - very efficient - took about 4 hours

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

David T.
06/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Chimney cleaning. Fine job. Efficiently. Cleanly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Catherine S.
05/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: House cleaning. Job done was fine, but hours overcharged. Responsiveness of management to complaints was unsatisfactory. Cleaners seem overworked and underpaid. I feel sorry for them.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$100

Richard E S.
05/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: General home cleaning was performed adequately. They're like dealing with family, and can be trusted.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$80

Margot N.
01/2015
4.0
house cleaning
  + -1 more
improving all the time
Description of Work: house clining

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$64

Bruce R.
12/2014
5.0
house cleaning
  + -1 more
.
Description of Work: Two very professional cleaners showed close to noon, and did a top to bottom house cleaning. Due to a series of unfortunate circumstances the house had not been cleaned in it's entirety for a couple of months. They did a very good job on old house that is not easy to clean. I am well satisfied and will continue to use their service every two weeks.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$162

Daniel S.
11/2014
5.0
house cleaning, window cleaning
  + 0 more
They did a very good job.
Description of Work: Provided window washing and house cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Valdis R.
10/2014
2.0
house cleaning
  + -1 more
unknown
Description of Work: The team was supposed to do a new house cleaning. They were given instructions to not do certain things, such as vacuuming as the rugs were just steam cleaned . They spent the entire time vacuuming and not cleaning the kitchen or bathrooms. | |After complaining, they can back with an attitude. After 10 minutes, we had to ask them to leave as it was apparent they weren't interested in actually cleaning.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
2.0

$250

Nancy R.
08/2014
5.0
house cleaning, window cleaning
  + 0 more
The windows were sparkling clean. They did a great job.
Description of Work: Wash all windows in a large house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

John R.
07/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: One person came before the other one. They did a good job. They seemed to take longer than the previous cleaners a year ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216

Frederick J.
05/2014
4.0
chimney sweep
  + -1 more
They did a perfectly acceptable job. They showed up on time. They did the work. They were very straightforward.
Description of Work: Broom Hilda's House Cleaning cleaned my chimney.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Beth R.
01/2014
5.0
house cleaning
  + -1 more
They had a schedule to keep, and were in and out. They are a vast improvement over the amateur service provided by my previous cleaner, Ithaclean.
Description of Work: The pair of housecleaners were professional, fast and quite competent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$90

Fred R.
01/2014
5.0
house cleaning
  + -1 more
Excellent job, very thorough.
Description of Work: They performed a move-in clean of the house we purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Christine Z.
01/2014
5.0
chimney sweep
  + -1 more
We have used Broom Hilda for chimney cleaning for over 25 years. They have always been punctual, thorough and very professional. Daryl takes time to answer any questions I have. I find the cost high, but it is comparable, if not slightly lower, than other professsional chimney sweeps in the area.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

John R.
09/2013
5.0
window cleaning
  + -1 more
They did a great job!..The only drawback was coming 2 hrs. later than expected.
Description of Work: Cleaned all windows (19) inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$120

Panle B.
08/2013
5.0
window cleaning
  + -1 more
Darol and Mike did a SUPERB job! They came on time, started working right away, and did a great job. They were very professional. Many of our windows are oxidized due to aluminum screens and hard to clean. They explained this to us patiently, and were not at all offended when we asked them to re-clean some spots that did not look perfectly clean. The windows look great after they cleaned them! We will definitely use them again in the future.
Description of Work: Cleaned all windows in the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Dan B.
05/2013
5.0
house cleaning
  + -1 more
I have used Broom Hilda's House Cleaning a couple of times and they have been good so far. They have been doing okay and they seem to know what they are doing and they do a good job. They usually come in earlier than they say they are going to be and so that is good. I may expand more of their duties and give them more business. They clean everything very well and the price is good.
Description of Work: I use Broom Hilda's House Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$86

James N.
01/2013
5.0
window cleaning
  + -1 more
We were pleased with their service. They showed up on time, quickly set up and got to They were quite pleasant. We gave them a good tip.
Description of Work: wash 20 windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

melanie W.
11/2012
2.0
house cleaning
  + -1 more
First time they came, I literally didn't know if they had come. Second time was better, third time no so good. I called to express my concerns and there was no effort to make things right. Not a company i want to work with ever again.
Description of Work: Terrible experience. Didn't complete the job. Walked into the house and wasn't sure they had even come to clean. I had to look very closely to see if anything was done. Actually attempted to clean three times. The third time things were missing from the house.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$75

Response from Broom Hilda's House Cleaning
The member's house is VERY cluttered. It was explained during her walkthrough that it's impossible to clean thoroughly when each surface is covered. She did not pickup anything before the first cleaning. I explained it again, she agreed, and had it picked up better the following visit. She called to say she was very satisfied with the second cleaning but would not be having us return. The reason: she had a bowl of M&M's on her counter. My staff helped themselves to a few. That's why people have M&M's in bowls on counters. The member informed me she had counted each M&M the morning of our visit and again when she returned that evening and that my staff "stole" M&M's! I couldn't believe it. And that's the "things that were missing" from her house:)

Jim W.
10/2012
5.0
chimney sweep, fireplaces
  + 0 more
Very professional and knowledgable. They do a great job.
Description of Work: Chimney cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Frank C.
08/2012
5.0
window cleaning
  + -1 more
They did a good job, offered quick service, and charged a fair price.
Description of Work: They did some window cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    950 Danby Rd, Ithaca, NY 14850

    www.broomhildacleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Window Cleaning,
    Chimney Sweep,
    Fireplaces

    FAQ

    Broom Hilda's House Cleaning is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: Closed

    Broom Hilda's House Cleaning accepts the following forms of payment: Check,Financing Available,PayPal
    No, Broom Hilda's House Cleaning does not offer free project estimates.
    No, Broom Hilda's House Cleaning does not offer eco-friendly accreditations.
    No, Broom Hilda's House Cleaning does not offer a senior discount.
    No, Broom Hilda's House Cleaning does not offer emergency services.
    No, Broom Hilda's House Cleaning does not offer warranties.
    Broom Hilda's House Cleaning offers the following services: Chimney sweeping. Residential window washing.
    Install wood stoves & fireplaces.

    Contact information

    950 Danby Rd, Ithaca, NY 14850

    www.broomhildacleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed